2/5 Poor
Wei
25 Jun,2022
Was totally disappointing experience. The staff service was slow and if it exist its more like with a frown. I booked and stated specifically mentioned NO corner rooms. They gave a corner room, i call to ask for a change and the staff gave use a tone like u cannot afford to stay in any other type of room. When i said i was willinh to upgrade they said no room. Blunt and inconsiderate.
Also at check out. There was totally no one who was willing to help me as i couldnt locate my driver. All they said was Wait! And then get busy with other guests.
The room were worn out. Flickering lights, stained carpet, chip off table. All in all room needs refurbish, bad service and total not what i wpuld expect of a Novotel. I will never ever stay there again.
Very unexpected
Stayed 2 nights in Jun 2022