"⭐⭐⭐⭐⭐
If I could give more than five stars, I absolutely would!
From the moment we arrived at the Best Western in Troy, we were impressed. The prices were very affordable, our room was spotless, and the breakfast was excellent—especially the biscuits and gravy! Everything exceeded our expectations.
The real standout, however, was the incredible customer service. The housekeeping team had rooms cleaned early so guests could check in sooner, which was such a nice touch. Then we met Miss Mitzy, who greeted us with the warmest, happiest, and most genuine smile. She immediately made us feel welcome with her kindness, humor, and positive personality.
The next morning, we checked out to attend a Troy University graduation. Unfortunately, when we got to our car, the battery was dead. Two different vehicles tried to jump it, but our SUV needed more power than they could provide. We were starting to panic because we were running late for the graduation and couldn’t get an Uber quickly enough.
That’s when Miss Mitzy did something we’ll never forget. Without hesitation, she offered to drive us to the graduation herself so we wouldn’t miss such an important moment and could deal with the car afterward.
Who does that anymore?
That kind of compassion and genuine care is incredibly rare. Miss Mitzy wasn’t just doing her job—she was taking care of people. She is an extraordinary employee and a truly wonderful person. We are so grateful our paths crossed with her! Thank you Miss Mitzy!"
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