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Reviews of Deluxe Volcán

5 out of 5
Deluxe Volcán
Sender San Francisco, Baños de Agua Santa, Tungurahua

Reviews

9.6

Exceptional

Rating 10 - Excellent. 12 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 1 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amparo

Liked: Cleanliness, staff & service, property conditions & facilities
Is a spectacular place to rest enjoy in family. A fantastic experience.
Stayed 1 night in May 2024

10/10 Excellent

Selvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo lugar para descansar una vista excelente el staff es excepcional lo recomiendo.
Stayed 1 night in May 2024

10/10 Excellent

James

Great service. great view.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical Experience
This place was magical. The views and the service was exceptional. Very modern and clean rooms. Only 5 mins and $5 taxi ride to town.
Stayed 2 nights in Jan 2024

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kelton, Oakland Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s worth the drive. Beautiful property. Beautiful views. Friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome views & hotel manager Petronio will go to Mars to satisfy whatever you may need. Million dollar views with great service!
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view was amazing but it was the staff that made our stay great. They were accommodating, thoughtful, and always helpful. For example, they brought us umbrellas to walk down to our cab without being asked. I would recommend this to everyone I know.
Stayed 2 nights in Jul 2023
Response from Deluxe Team on 6 Jul,2023
Thank you very much dear Brian! We are happy to receive you again

10/10 Excellent

Fernanda

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Tamia

Liked: Cleanliness, property conditions & facilities, room comfort
Ha venido un hombre a las 11 de la noche a tocar la puerta como loco. Pidiendo que le abriéramos por unas toallas y cobrando dinero por haber llamado un taxi. Diciendo que le pagaremos y le abriéramos y así estuvo por casi 10 minutos. Lo cual tuve que decirle que ya eran las 11 de la noche y que no podia ser tan falta de respeto para estar exigiendo que le abriéramos la puerta y pidiendo dinero.
Stayed 1 night in Oct 2023
Response from Deluxe Team on 16 Oct,2023
Hola Tamia, lamentamos tu experiencia durante la noche de estadía, al parecer el delivery confundió el número de suite debido a una mala informacion por parte de nuestra otra huésped que coincidencialmente tiene tu mismo nombre. Reiteramos nuestras disculpas por este mal momento que ha pasado en nuestro hotel, nos encontramos solucionando este inconveniente y creando nuevos procesos para que no vuelva a ocurrir nunca másAgradecemos tu comentario, muchas gracias y excelente día

6/10 Okay

Alfredo

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

July

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tiene bonita vista
Stayed 1 night in Jul 2023
Response from Deluxe Team on 16 Aug,2023
Gracias por tu comentario estimada July, estamos dispuestos a mejorar siempre para ofrecer el mejor servicio posible a nuestros huéspedes

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente lugar e increible vista
Stayed 1 night in Jun 2023
Response from Deluxe Team on 22 Jun,2023
Muchas gracias estimado Sr. Edwin, felices de recibirle nuevamente en Deluxe Volcán con las puertas abiertas