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Reviews of Selina Baños

3 out of 5
Selina Baños
Calle 12 de Noviembre y Ambat, Baños de Agua Santa, Tungurahua

Reviews

8.2

Very good

Rating 10 - Excellent. 39 out of 88 reviews" "
Rating 8 - Good. 28 out of 88 reviews" "
Rating 6 - Okay. 11 out of 88 reviews" "
Rating 4 - Poor. 4 out of 88 reviews" "
Rating 2 - Terrible. 6 out of 88 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MARIO, Guayaquil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Selina was an excellent place to stay! I LOVED IT! The location is great, just next to the main church and park. People in the front desk are all very kind. The room was also spacious and comfortable. I also have to mention that I loved the breakfasts there and the people serving the breakfast were also very polite. Can't wait to be back!
Stayed 3 nights in Apr 2024

10/10 Excellent

Charles, Hollywood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is $5 but a little hassle in the process to park the car.
Stayed 1 night in Mar 2024

10/10 Excellent

Paty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Gustavo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Selina was in a great location. Our stay came with a welcome drink & breakfast which were very good! We decided to have dinner there too with our complementary drink. The food was very good & even reasonably priced for the quality! The view from scenic roof top restaurant topped it all off for a great experience! It is perfect for backpackers & weekend trips. Once checked out they will store your luggage & you are still able to shower & nap in the lobby accommodations. The staff was bilingual, welcoming & helpful!

10/10 Excellent

Majo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Diego Gonzalez - Operation Manager on 13 Sept,2023
Hello! Thank you for taking the time to answer our survey. The Selina Baños team really appreciates it. We hope to have you back soon and that you had a pleasant experience. Best Regards.

8/10 Good

Hector, Nuevo Casas Grandes

Travelled with family
Ok
Stayed 2 nights in Jul 2023
Response from Diego Gonzalez - Operation Manager on 13 Sept,2023
Hello! Thank you for taking the time to answer our survey. The Selina Baños team really appreciates it. We hope to have you back soon and that you had a pleasant experience. Best Regards.

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located, good price and quality service. The only thing that I didn’t like was that the room was not as clean as it should. There was trash under the bed
Stayed 1 night in Jul 2023

10/10 Excellent

Juan

Stayed 2 nights in Mar 2023

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Amazing hotel, very clean and the staff is very friendly. Kitchen open for guest to prepare meals. Offered events and city tours.
Stayed 1 night in Mar 2023

8/10 Good

steven

Stayed 2 nights in Mar 2023

2/10 Terrible

Antonio, Tarpon Springs

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me cambiaron de habitación, no fue la que reserve, no respetaron la reserva
Stayed 1 night in Feb 2023

8/10 Good

Alvin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Great location, limited amenities
The hotel is situated in an excellent location. The view from my bed faced the cathedral. Staff was limited in communication. No one shared with us the special activities or food options the hotel offered or what the local establishments offered. The hot water was a hit or miss. I was able to deal with the low pressure but not the cold shower. The bedroom was cold at times. Blankets and Towels were scarce. My friend slipped on the wet floor after a shower. No towel for the floor.
Stayed 2 nights in Dec 2022

8/10 Good

Trista, Mount Low

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, staff are friendly. Good breaky. Hot water availability was questionable

2/10 Terrible

Juan

Stayed 1 night in Dec 2022

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid selina experience
Great 3 night stay. Joyce was super helpful. Nice room upgrade. Quiet for the nights I stayed.
Stayed 3 nights in Nov 2022

2/10 Terrible

kevin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I will be requesting my money back from Expedia for this visit for both rooms 207/208 ! No hot water in shower , only scolding hot water in the sink . The 3 rd floor is the party floor and the noise from above and in the hallways was horrible ! The staff was nice due to the horrible conditions . 95 perfect of the customers were 20 to 30 year old hippies which I don’t mind . There was no air conditioning in room so it was hot until approx 3 am and then cold after that !
Stayed 2 nights in Feb 2022

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Selina Baños, in a few words has become a Party Hotel, at least in the weekends. Let's be real I'm 24 and if I didn't have anything better to do the next day I would be partying too, but that is not always the case when traveling. The biggest mistake by the hotel is not letting us know that on Friday the party goes on until 1 am (at least now with Covid, maybe later in normal times) and after that the whole party moves to the street in front and even to the hallway. The bar on the rooftop is simply enough a functional discotheque and affects the rest of the hotel installations. Another big no for us are the rooms, which are not the cleanest, taking into account that a family room is a lot more expensive than de bunk bed rooms ($163 x 2 nights) we were expecting much more. The cleaning service came knocking at 4pm when we were resting from a busy morning, after the party Friday we understood that maybe most of the clients wake up with a hangover; the beds are all single, pretty hard and you just get a linen and a thin blanket (granted Baños isn't cold but it could be better, again for the price). Again, if I had known that it was such a party place I would have booked another. But the only information was that there was a open bar from 9pm to 10 pm and then they were going away in a Party Bus (this seems reasonable), I think they just expect you to take part of the activities. Another extra for Covid times is that no one seems to wear a face masc, or any other safety measure
Stayed 2 nights in Dec 2021
Response from Selina on 17 Dec,2021
hi Lisa we will take in consideration your comments to improve

6/10 Okay

Elizabeth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
we came to a Selina hotel because I had heard they were a few steps above the average hostels. Room was clean and space was cute. However the bed broke middle of the night (when we were quite literally just sleeping, no other funny business) and we had to change rooms. The other room had a way less comfortable bed that felt like a rock. We messaged on the Selina help and asked for a refund since the room was an obvious downgrade but they were not helpful. Like other reviews mentioned it was incredibly loud (and flip cup was being played / screaming occurred until 11 pm), and the concierge gave no information when I asked general questions about baños.
Stayed 2 nights in Aug 2021

4/10 Poor

Rodrigo

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The property looks nice from outside, inside as well, organized and well maintained. The staff is friendly and the check in process is simple and fast. The location is very convenient since it's close to all the restaurants and tour agencies. There's no parking on site but they have an arrangement with a private parking lot for 5 dollars a night, but, since it's not always open you can't take out or leave your car anytime you want, also the 5$ will only get you 8pm to next day, if you want to park any other time in the day (if it's open) it will be 1$ per hour or fraction. Now all that being said let's discuss the rooms. The rooms would be nice if they were clean! I mean you have enough space, a table, a small closet and a full bathroom. But the curtains are so dirty (from being a bit too long and dragging on the floor, the mattress cover is stained beyond belief, the room we got(me and my wife) had a window with a street light (LED lights) RIGHT OUTSIDE! WITH NO BLACKOUT CURTAINS! It was so bad that at 2am the whole window would be bright as if it was 2pm. And last, but not least, the shower curtain, besides being ripped in some parts, HAD MOLD EVERYWHERE!!! I mean black spots all over it, so much we almost wouldn't dare to touch it. I would not recommend staying here, I landed there using my Expedia points but even at almost no cost to me it proved to be a bad experience overall.
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
It was ok. For the paid rate there could be better hotels around that even included parking. The bed was waaaay too hard. Coming back to banos i will look for another hotel for the same rate that has parking a Pool for sure.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Stayed 2 nights in Jan 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location and service was great. What I did not like was that the room I had initially reserved was not available upon arrival
Stayed 1 night in Oct 2020

8/10 Good

John, Salt Lake City, UT

Travelled with family
Liked: Cleanliness, staff & service, amenities
The finishes are delightful! We loved the puppy that hangs out near the front entrance. The staff was incredibly kind and them speaking English was really helpful. We loved the hot water!! Every room of the hotel has a unique charm that we really enjoyed! We kind of had the expectation from the images on the website, that our room would be larger. The room was lovely but since the images were only of the larger rooms, it was surprising. More rooms need to be included on the website with more of a description. There were also several strange noises over night. There was a constant beeping all night from the lobby. The sound is not dampened at all from any lobby sounds. The rooms get warm with the windows closed but there is a lot of street / ambient noise, including a strange whining that came from something on the roof.
Stayed 2 nights in Jan 2020

8/10 Good

carlos

Liked: Staff & service, property conditions & facilities, room comfort
Great location, good atmosphere, amazing view from my room.
Stayed 2 nights in Nov 2019

10/10 Excellent

Maria, Quito

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel has a beautiful rooftop/bar/restaurant with amazing view!
Stayed 1 night in Nov 2019
Response from Manager on 16 Dec,2019
Hi Maria! Thank you very much for your feedback, we're glad you enjoyed your stay with us and we hope to see you soon again! Best Regards, Rosa Silva Experience Manager

2/10 Terrible

Lise

Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really lovely and in a great location, I've stayed here before and was happy to return again. Had a room away from the centre this time so it was a lot quieter until the morning as everyone parks their cars on the road outside and heard a bleep every minute which was annoying. The check-in time is really late, we were able to leave our bags arriving just before 12 but it's much nicer to have a room. It is nice but it's also quite expensive for a private room even without breakfast. There's other hotels on the same square for half the price for much the same
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Selina is a hipster hostal directly in the main square from Baños. Great location, staff and design. We had a great time staying there. There are some rooms that can be a bit loud in the morning, since there are closer to the street, but the view from some standard rooms is amazing.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After staying in another Selina in Colombia I thought I'd have another try. Sadly it has similar problems. The buildings are really lovely, designed really nicely but the open space totally forgets about sound proofing. I stayed for a few nights and required ear plugs every night as beyond midnight there was still a lot of noise from both people and music, I wasn't even sharing, this from a private room! Also surprising considering the town itself felt pretty lifeless in the evenings. The cleaner must work half days I guess as she didn't visit the room in three days. The breakfast service needs work, the actual food was good but I was overcharged one morning thinking I'd asked for two drinks without the offer of refund and then the last morning after 25 minutes and completing the rest of a breakfast had to leave without the coffee I paid for as the machine takes too long to warm it up. There's another Selina in the City I'm in now, I've chosen not to stay this time...
Stayed 3 nights in May 2019

8/10 Good

VICTORCABEZAS

Travelled with group
Liked: Cleanliness, staff & service, amenities
New and very cool art all around the building. My favorite was the cafeteria/bar.
Stayed 2 nights in May 2019

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Aura Ilse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay
Awesome place, very comfortable. It's a bit more expensive than other places but with a reason. It's totally worth it if you'll be spending time there.
Stayed 1 night in Jan 2019

8/10 Good

MIke

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel in the middle of downtown Banos, Brand new facility with a great staff. Something was off with the plumbing as the bathroom smelled intensely of sewage, thinking P traps weren't installed.
Stayed 3 nights in Dec 2018

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Selina Baños - Best hotel on my Ecuador trip
Excellent hotel. The service is excellent, from the front staff, bar, and cleaning department. The restaurant/bar/lounge on the top floor has great food and drinks, and a beautiful view. No need to look any further, this is the hotel to be. I will recommend it to all of my friends traveling to Baños
Stayed 2 nights in Nov 2018

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first Selina stay!
great location right near a main square/church. Easy walking distance to restaurants, shops and bars. The place is very new but very stylishly decorated. Staff are extremely friendly and definitely make you feel welcome. Only negative was hot water took ages to heat up and also there is a road beneath that is fairly noisy on one side so probably not best for light sleepers.
Stayed 2 nights in Nov 2018

8/10 Good

Katherine

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service
Hotel bastante descuidado, la ducha sucia con la cortina de baño con hongos y una de las camas de la litera sucia, los lockers oxidados. Atencion en recepción básica, parece que no les gusta trabajar ahi. Lo unico que destaco es el desayuno y la atencion de la chica que estuvo sabado y domingo en el rooftop
Stayed 2 nights in Feb 2024

4/10 Poor

Freddy

Disliked: Cleanliness, staff & service, property conditions & facilities
Se hace resrvacion y te dan otra cosa.
Stayed 2 nights in Feb 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor
Espectacular
Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo y agradable..
Stayed 1 night in Feb 2024

8/10 Good

GUIDECUADOR

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
N/a
Stayed 1 night in Nov 2023

10/10 Excellent

JUAN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Linda ubicación y habitaciones. El desayuno debe mejorar.
Stayed 2 nights in Oct 2023

10/10 Excellent

Gloria, Duran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto que queda en el centro de Baños muy hermoso
Stayed 1 night in Aug 2023
Response from Diego Gonzalez - Operation Manager on 13 Sept,2023
Hello! Thank you for taking the time to answer our survey. The Selina Baños team really appreciates it. We hope to have you back soon and that you had a pleasant experience. Best Regards.

10/10 Excellent

KAREN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Diego Gonzalez - Operation Manager on 13 Sept,2023
Hello! Thank you for taking the time to answer our survey. The Selina Baños team really appreciates it. We hope to have you back soon and that you had a pleasant experience. Best Regards.

6/10 Okay

Kevin Bryan

ventilador que n
Stayed 2 nights in Aug 2023
Response from Diego Gonzalez - Operation Manager on 13 Sept,2023
Hello! Thank you for taking the time to answer our survey. The Selina Baños team really appreciates it. We hope to have you back soon and that you had a pleasant experience. Best Regards.

8/10 Good

Karima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy limpio y personal muy agradable. En todo momento tuve comunicación llegue temprano y no permitieron estar en la parte de abajo pq estaba lleno y no se podia hacer early check in. En relación al cuarto excelente excepto que no tienen cortinas black out asi que esta de frente a un farol o poste de luz y toda la ncohe tuve claridad la cual no me agrado pq no descanse. Pero en localización fue la mejor. El desayuno muy bueno.
Stayed 1 night in Aug 2023
Response from Diego Gonzalez - Operation Manager on 13 Sept,2023
Hello! Thank you for taking the time to answer our survey. The Selina Baños team really appreciates it. We hope to have you back soon and that you had a pleasant experience. Best Regards.