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Reviews of Mercure Barnsley Tankersley

4 out of 5
Mercure Barnsley Tankersley
Church Lane, Tankerlsey, Barnsley, England

Reviews

8.4

Very good

Rating 10 - Excellent. 123 out of 267 reviews" "
Rating 8 - Good. 85 out of 267 reviews" "
Rating 6 - Okay. 34 out of 267 reviews" "
Rating 4 - Poor. 16 out of 267 reviews" "
Rating 2 - Terrible. 9 out of 267 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tony

Travelled with family
Very nice stay I would stop again
Stayed 2 nights in Apr 2024

8/10 Good

Christopher

Very nice hotel will be booking again
Stayed 2 nights in Mar 2024
Response from Katy - Reservations on 26 Mar,2024
Dear Christopher, we are delighted to hear that you had a pleasant stay with us. We look forward to welcoming you back soon. Warm regards, Mercure Barnsley Tankersley Manor Hotel.

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room. I enjoyed the swimming pool, steam room etc. The restaurant offered a great selection of foods, with Western and Asian fusion cuisine. The breakfast was also decent. However, my room (room 105) was near a generator or something that kept coming on in two minute intervals and I couldnt sleep. I ended up asking them if there was anything they could do about it so they gave me another room (room 50), which wasnt as good as my previous room I had but at least it was quiet. I would stay again but be very careful on the room you get.
Stayed 1 night in Feb 2024
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We really appreciate your detailed comments. It helps us to fully tailor your booking should you choose to stay with us again. I will pass on the comments to our maintenance team who will look into the generator noise from the original allocated room.We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a great price.
Really enjoyed the stay. Room nice, facilities good. Breakfast had variety and quality. Great value.
Stayed 1 night in Jan 2024
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated. It is so great to hear that you enjoyed your stay and that the room and facilities were to your requirements.We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

10/10 Excellent

Emma

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, friendly staff.
Stayed 1 night in Jan 2024
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated. It is great to hear that the staff were friendly and the stay was lovely. We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

10/10 Excellent

Alison

Business traveller
Liked: Property conditions & facilities
Great stay
Lovely comfy bed. Staff were great. Food was delicious and served quickly and great leisure facilities
Stayed 1 night in Jan 2024
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated. It is great to hear that you found all our facilities to your taste and requirements. I will certainly pass on your comments to the relevant departments. We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

10/10 Excellent

Lynne

Good. . . but
Very good. Only problem was restaurant closed for 1 week due to work being done, and hotel using conference room which had no ambiance.
Stayed 2 nights in Jan 2024
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We apologise that you encountered the refurb during your stay. This was a last minute change of plans as the fitters were able to come earlier than originally anticipated - we are grateful of your understanding in this matter.We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

2/10 Terrible

Rob

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to move room. Had to send food back. Not a great hotel
Stayed 1 night in Jan 2024
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We apologise that you had an unpleasant stay. We are always striving to make our hotel better. We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

10/10 Excellent

DAMIAN

Stayed 1 night in Dec 2023
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spa hotel
Nice hotel with pleasant staff. Good food.
Stayed 1 night in Dec 2023
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated.I will pass on your comments to our spa team - we're one of a kind in our area and we really do excel there. We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

8/10 Good

Errol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good facilities & efficient staff. Our suite was very nice. Cleaning trolleys left outside our room, in the hallways didn't help manoeuvring from our room to the breakfast room at 830am. Annoyingly, trolleys were still in the same place 90 minutes later on return to our room. On checkout at 12 they were still outside our room. Breakfast was very good, all needs catered for, buffet style.
Stayed 2 nights in Dec 2023
Response from Katy - Reservations on 5 Jan,2024
Dear Errol,Thank you for taking the time to share your experience with us at Mercure Barnsley Tankersley Manor Hotel. We are delighted to know that you were impressed by our superb location, great facilities and efficient staff. We are also very pleased to hear that you enjoyed our suite and found our breakfast to be enjoyable. We value your feedback and understand your concern regarding the cleaning trolleys in the hallways. At Mercure Barnsley Tankersley Manor Hotel we strive to provide an exceptional experience for all of our guests, and this is something we take very seriously. We will use your feedback as a learning opportunity for future improvement. Once again, thank you for sharing your experience with us and we look forward to welcoming you back in the near future. Kind regards, Kind regards, Mercure Barnsley Tankersley Manor Hotel Management

10/10 Excellent

simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly hotel in great location with spacious
Dog friendly hotel in great location with spacious rooms.
Stayed 1 night in Dec 2023
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We pride ourselves on being pet friendly - we love having furry friends visit!We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

10/10 Excellent

Sebastian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

6/10 Okay

B

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Uncomfortable bed and pillows
Stayed 1 night in Nov 2023

10/10 Excellent

Kyle

Stayed 1 night in Nov 2023
Response from Katy - Reservations on 13 Feb,2024
Good Afternoon, Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

8/10 Good

Moazam

Business traveller
Liked: Staff & service, room comfort
Stayed 4 nights in Nov 2023
Response from Katy - Reservations on 24 Nov,2023
Dear Moazam, Thank you for taking the time to leave us a review. Your feedback is greatly appreciated. Kind regards, Mercure Barnsley Tankersley Manor Hotel Management

8/10 Good

Zandile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Katy - Reservations on 13 Nov,2023
Dear Zandille, Thank you for taking the time to leave us a review. Your feedback is greatly appreciated. Kind regards, Mercure Barnsley Tankersley Manor Hotel Management

10/10 Excellent

stuart

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Katy - Reservations on 13 Nov,2023
Dear , Thank you for taking the time to leave us a review. Your feedback is greatly appreciated. Kind regards, Mercure Barnsley Tankersley Manor Hotel Management

10/10 Excellent

Pete

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Katy - Reservations on 13 Nov,2023
Dear Pete, Thank you for taking the time to leave us a review. Your feedback is greatly appreciated. Kind regards, Mercure Barnsley Tankersley Manor Hotel Management

8/10 Good

Verified traveller

Room was a bit tired, tv has white light across the top so needs replacing, bathroom grout not very clean. Spoons were dirty, makeup stain on the towel, dark stain on bedding. Weddings on, no noise from that but staff going into staff only loud all night and early morning, also a water pipe sounds very loud in the morning as well
Stayed 1 night in Nov 2023
Response from Katy - Reservations on 13 Nov,2023
Good Morning, Thank you for taking the time to leave us a review. Your feedback is greatly appreciated. Kind regards, Mercure Barnsley Tankersley Manor Hotel Management

10/10 Excellent

Zandile

Liked: Amenities
Perfect
Stayed 3 nights in Oct 2023
Response from Katy - Reservations on 13 Nov,2023
Dear Zandille, Thank you for taking the time to leave us a review. Your feedback is greatly appreciated. Kind regards, Mercure Barnsley Tankersley Manor Hotel Management

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Oct 25th to 27th.
Arrived at the hotel but had to wait for a receptionist to turn up to the desk. Issues with key cards for our rooms as they did not work and had to be replaced twice during our stay. Drinking water was not provided in the room so had to buy some from the bar. At breakfast we were met by a lovely and friendly member of staff who took us to our table and explained what was on offer.
Stayed 2 nights in Oct 2023
Response from Katy - Reservations on 3 Nov,2023
Good Morning, Thank you for taking the time to leave us a review. Your feedback is sincerely appreciated.We are sorry to hear that you encountered some issues during your stay with us. We do not supply bottled water in all of our guest bedrooms, only the superior rooms. The water in the bathroom is drinkable.I am glad to hear you found our breakfast team lovely and friendly. We do hope that we can welcome you back again soon. Kindest RegardsKaty Watson - Reservations

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Katy - Reservations on 31 Oct,2023
Dear S, Firstly, I would like to thank you for taking the time to write us a review. Your time and feedback is sincerely appreciated.We do hope we can welcome you back again soon.Kindest RegardsKaty Watson - Reservations

4/10 Poor

Sylvie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is rather dirty - the carpets / chairs are all stained and look dirty. The bathroom are outdated with blackness around the bath. The lamp shade in bedroom fell on my head. Breakfast is all Highly Process Food, no fresh food. This hotel has seen better days .
Stayed 1 night in Oct 2023
Response from Katy - Reservations on 31 Oct,2023
Dear Sylvie, Firstly, I would like to thank you for taking the time to write us a review. Your time and feedback is sincerely appreciated.We are sorry to hear that you did not fully enjoy your stay with us. We are in the process of refurbing our bedrooms and I hope that if you do choose to stay with us again, we can assign you on of our luxurious refurbished rooms. I am positive your comments would be more positive on doing so.We do hope we can welcome you back again soon.Kindest RegardsKaty Watson - Reservations

10/10 Excellent

Dan

Stayed 1 night in Oct 2023
Response from Katy - Reservations on 31 Oct,2023
Dear Dan, Firstly, I would like to thank you for taking the time to write us a review. Your time and feedback is sincerely appreciated.We do hope we can welcome you back again soon.Kindest RegardsKaty Watson - Reservations

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Decent hotel for the price
Overall experience was good. With breakfast having a hood choice. Room was ok but looked outdated. Decent pool , sauna and steam room to use.
Stayed 2 nights in Oct 2023
Response from Katy - Reservations on 17 Oct,2023
Good Morning, Thank you for submitting feedback regarding your recent stay with us. It is great to hear that your overall experience was good. We have refurbed over 50% of the hotel rooms therefor we still have a few to complete. If you are planning to return to us in the future, please make sure to ask for a refurbished room and I am certain we can turn that 8 into a 10!Thank you again for your feedback, it is very well appreciated. Kind RegardsKaty Watson -Reservations

10/10 Excellent

Oliver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Katy - Reservations on 13 Oct,2023
Good Afternoon, Thank you for your feedback. Your scores are fantastic - we really appreciate your response. Kind RegardsKaty Watson - Reservations

10/10 Excellent

Denham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Katy - Reservations on 25 Sept,2023
Good Afternoon, Thank you for taking the time to score us so high! We really appreciate your scores! All feedback is greatly appreciated.Kind RegardsKaty Watson - Reservations

10/10 Excellent

Denham

Stayed 1 night in Sep 2023
Response from Katy - Reservations on 25 Sept,2023
Good Afternoon, Thank you for taking the time to leave us a review. Your feedback is greatly appreciated. We hope to welcome you back again soon. Kindest RegardsKaty Watson - Reservations

8/10 Good

David

Business traveller
Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Katy - Reservations on 25 Sept,2023
Good Afternoon, Thank you for taking the time to leave us some lovely scores.We really appreciate your feedback.We look forward to welcoming you back again soon. Kindest RegardsKaty Watson - Reservations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Katy - Reservations on 18 Sept,2023
Good Afternoon, Thank you for taking the time to leave us a score.We really appreciate your feedback. We hope to see you again soon. Kind RegardsKaty Watson - Reservations

6/10 Okay

Annie

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Tired rooms. Nice staff.
Lovely building. Staff very helpful. Quite a wait for food on the first night. Room a little run down and no plugs by the bed so you can have you phone charging next to you overnight. Feels a bit tired.
Stayed 2 nights in Sep 2023
Response from Katy - Reservations on 18 Sept,2023
Good Afternoon, Thank you for taking the time to leave us a review. We really value all feedback. It's great to hear that you found our hotel and staff lovely & helpful. We have refurbed over 50% of the hotel bedrooms but we still have some of our old style rooms left. If you are to return to us, please let us know and we will happily assign you a refurbed room. Again, thank you for your feedback. Kindest RegardsKaty Watson - Reservations

4/10 Poor

Ben

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
Hot, Uncomfortable and disappointed
6th stay here and this unfortunately was the worse one. The hotel was very busy with a cycling event and events like this need to be advertised so guests can make personal arrangements for dinner, breakfast, pool and gym. It was a hot day and reception was slow, the hotel had no air conditioning. In the room there was a fan that circulated warm air. the two large coaches that took up the front entrance made it difficult to walk to the car park and they kept their engines running for several hours in the intense heat which made no sense. The bar area was overcome with guests so I returned to my over heated room with evening meal. even trying to order room service was difficult as nobody answered the phone. I would expect the hotel to make rooms comfortable for guest arrival, my towel radiator was on full blast on one of the hottest days of the year. Disappointed for the price paid for and experience given.
Stayed 1 night in Sep 2023
Response from Katy - Reservations on 26 Sept,2023
Good Afternoon, I would like to take this time to thank you for your feedback. It is sad to hear you had an uncomfortable stay and you was disappointed with your experience. I do know that this isn't a valid reflection of our usual standards and I'm sorry you have felt let down on this occasion. I do not want this experience to deter you from returning to our lovely hotel. If you are expecting to be in the area again, please do let us know and we'll be sure to ensure a fantastic stay once again. I look forward to hearing from you soon. Kindest RegardsKaty Watson - Reservations

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect wedding venue
Perfect wedding venue. Every detail was thought through. Could do with more bar staff for a busy wedding.
Stayed 1 night in Sep 2023
Response from Katy - Reservations on 18 Sept,2023
Good Afternoon, Thank you for taking the time to leave us a review. We really value your feedback.It's great to hear you enjoyed your stay and event with us. Kind RegardsKaty Watson - Reservations

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from Katy - Reservations on 18 Sept,2023
Good Afternoon, Thank you for taking the time to score us. We really value all feedback. We hope to welcome you back again soon.Kind RegardsKaty Watson - Reservations

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The pool/ spa
Stayed 2 nights in Aug 2023
Response from Katy - Reservations on 18 Sept,2023
Good Afternoon, Thank you for taking the time to leave us feedback - We really value your comments. We look forward to welcoming you back again soonKind RegardsKaty Watson - Reservations

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Katy - Reservatrions on 25 Aug,2023
Good Afternoon, Thank you for taking the time to leave us a great score. We really appreciate your feedback.We look forward to welcoming you back in the future.Kind RegardsKaty Watson - Reservations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
5 star everything
Stayed 1 night in Aug 2023
Response from Katy - Reservatrions on 25 Aug,2023
Good Afternoon, Thank you for taking the time to leave us a great score. We really appreciate your feedback.We look forward to welcoming you back in the future.Kind RegardsKaty Watson - Reservations

6/10 Okay

Justine

Stayed 4 nights in Aug 2023
Response from Katy - Reservatrions on 25 Aug,2023
Good Afternoon, Thank you for taking the time to leave us a great score. We really appreciate your feedback.We look forward to welcoming you back in the future.Kind RegardsKaty Watson - Reservations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Katy - Reservatrions on 9 Aug,2023
Good Afternoon, Thank you for leaving us a fantastic score. Your feedback really helps us! We hope to welcome you back again soonKind RegardsKaty Watson - Reservations

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous country hotel!
Stayed 2 nights in Jul 2023
Response from Katy - Reservatrions on 9 Aug,2023
Good Afternoon, Thank you for taking the time to leave us a score. Its great to see that you enjoyed your stay with us here at Tankersley Manor Hotel. We look forward to welcoming you back soon.Kind RegardsKaty Watson - Reservations

2/10 Terrible

lynn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Standards have without a doubt gone down at tankersley manor.the rooms need upgrading and cleansing.my room was dirty and did not even have toilet rolls. shampoo and conditioner needed replacing so had to borrow from my granddaughter.the bath was full of long black hair..no TV remote.when I complained about a very badly cooked meal the staff were not interested just felt very let down after it was a special meal for granddaughters 18 th birthday.i will not be returning to this hotel ever again.its sad because it used to be good.
Stayed 1 night in Jul 2023
Response from Katy - Reservations on 26 Sept,2023
Good Afternoon, I would like to take this time to thank you for your feedback. It is sad to hear you had an uncomfortable stay and you was disappointed with your experience. I do know that this isn't a valid reflection of our usual standards and I'm sorry you have felt let down on this occasion. I do not want this experience to deter you from returning to our lovely hotel. If you are expecting to be in the area again, please do let us know and we'll be sure to ensure a fantastic stay once again. I look forward to hearing from you soon. Kindest RegardsKaty Watson - Reservations

2/10 Terrible

Pauline

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty lift, moody bathroom, digging up sewage pipe outside our window
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Jul 2023
Response from Katy - Reservatrions on 9 Aug,2023
Good Afternoon, Thank you for taking the time to leave us a score. We value all feedback and i would like to hear more from you about your experience. We hope to welcome you back again soon.Kind RegardsKaty Watson -Reservations

10/10 Excellent

paul

Stayed 1 night in Jul 2023
Response from Katy - Reservatrions on 24 Jul,2023
Good Morning, Thank you for taking the time to leave us some fantastic scores! We really appreciate your feedback. We would love to welcome you back again soon. Kind RegardsKaty Watson - Reservations

8/10 Good

Darren

Travelled with partner
Liked: Staff & service
Arrived 8/7/23 pm reception lady very helpful, late evening reception man very negative couldnt be bothered, breakfast room looking tired light fitting hanging out of ceiling, dirty seat covers, bathroom not cleaned to standard, dead wood lice on floor, cob webs and mould on ceiling of shower.
Stayed 1 night in Jul 2023
Response from Katy - Reservatrions on 24 Jul,2023
Good Morning, Thank you for taking the time to leave us feedback. All feedback is greatly appreciated.I will pass on your comments to our housekeeping team as this is definitely not our standard. I sincerely apologise that you had an unpleasant stay with us. We pride ourselves on our customer service and it seems on this occasion we let ourselves down. If you are visiting the area again, please do contact us directly and we will ensure that we will not disappoint.Kindest RegardsKaty Watson - Reservations