Batavia Holiday Rentals

"Fresh"

"Our stay at Eaglewood Resort & Spa, was extremely disappointing and disruptive. We arrived around 11 PM to find the heat in our room not working. A technician attempted a fix, but soon after, a loud alarm began sounding from the heating unit cabinet. When we called the front desk, we were told no technicians were available and were asked to go back to the desk to get a new room key late at night, carrying all our luggage. At the front desk, the staff member was dismissive, spoke over us, and handled the situation unprofessionally. When we raised concerns about his tone, he became visibly agitated, even kicking doors. This behavior was shocking and unacceptable. A manager eventually intervened to de-escalate the situation. Unfortunately, the second room had the exact same issue no heat initially, followed by the same alarm once it was turned on. The only workaround was to either tolerate excessive heat or turn it off completely. By the time this was “resolved,” it was nearly 2:30 AM. We lost most of the night trying to address basic room issues and got less than 3 hours of sleep. For a first-time stay, this experience fell far below expectations. We request a formal response and appropriate compensation for the inconvenience, lack of professionalism, and failure to provide a functional room. "

"I always have a good stay here. Staff are always accommodating, property is beautiful."

"Room was very clean property was nice... good location"

"I booked the the room with the hot tub but they gave me a very small room without the hot tub, breakfast is very basic (no fruit at least banana), staff is ok"

"Front staff was so friendly and changed our room after we asked if our room was a long walk. I have mobility issues. They immediately offered to give us a closer room! Room was clean, bed was comfortable. Will stay there again without hesitation. "

"Hotel is comfortable and staff are friendly. Supposedly heated pool wasn’t actually heated. "

"Nice room."

"I'd like to have access to a toaster in the room, no microwave. when I asked the staff to warm up my pizza in the breakfast area, I was told no. It's a bummer when simple units aren't provided (like a water kettle to warm water, toaster or mini conventional oven to warm up left overs will be a great addition). this could be provided individually per room, or provided at the breakfast area for everyone to use as complimentary use."