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Reviews of Marriott Baton Rouge

3.5 out of 5
Marriott Baton Rouge
5500 Hilton Ave, Baton Rouge, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1000 reviews" "
Rating 8 - Good. 204 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. No carpet! Restaurant and bar had great service!
Stayed 1 night in May 2024
Response from Baton Rouge Marriott on 21 May,2024
Thank you for letting us know how much you enjoyed your stay at the Baton Rouge Marriott. We hope you will visit us again soon.

10/10 Excellent

Cymantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!!!! staff very professional
Stayed 2 nights in May 2024
Response from Baton Rouge Marriott on 20 May,2024
Thank you for letting us know how much you enjoyed your visit. We appreciate the feedback and hope that you will visit us again soon.

10/10 Excellent

Tricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great no complaints
Stayed 1 night in May 2024
Response from Baton Rouge Marriott on 20 May,2024
Thank you for letting us know how much you enjoyed your visit. We appreciate the feedback and hope that you will visit us again soon.

10/10 Excellent

Camille

It was great
Stayed 1 night in May 2024
Response from Baton Rouge Marriott on 13 May,2024
Thank you for letting us know how much you enjoyed your stay. We hope that you will visit us again soon.

10/10 Excellent

Sona, Sugarland

Great
Stayed 1 night in May 2024
Response from Baton Rouge Marriott on 13 May,2024
Thank you for letting us know how much you enjoyed your stay. We hope that you will visit us again soon.

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel! Safe area. Will be back next time. I am in Baton Rouge.
Stayed 1 night in May 2024
Response from Baton Rouge Marriott on 10 May,2024
Thank you for taking the time to let us know how much you enjoyed our hotel! We hope that you will visit us again soon.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent weekend getaway
Stayed 2 nights in May 2024
Response from Baton Rouge Marriott on 6 May,2024
Thank you for letting us know how much you enjoyed your weekend getaway. We appreciate your feedback and hope that you will visit us again soon.

8/10 Good

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Baton Rouge Marriott on 3 May,2024
Thank you for providing feedback on your recent stay. We hope you will visit us again soon.

6/10 Okay

Erika

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Our bed was extremely uncomfortable!
Stayed 1 night in Apr 2024
Response from Baton Rouge Marriott on 29 Apr,2024
Thank you for taking the time to provide feedback about your recent stay. It's feedback like yours that allows us to continue to improve for our guests. We hope that you will consider giving us another chance to earn your loyalty.

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a large conference and the front desk was very accommodating and nice.
Stayed 1 night in Apr 2024
Response from Baton Rouge Marriott on 23 Apr,2024
Thank you for taking the time to provide feedback about your stay. We are so happy that you enjoyed your time with us and hope that you will visit again soon.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strip mall area not attractive.
Stayed 2 nights in Apr 2024
Response from Baton Rouge Marriott on 15 Apr,2024
Thank you for taking the time to provide feedback about your recent stay. We hope that you will visit us again soon.

10/10 Excellent

Julie, Ellicott City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Marriott Baton Rouge. The room was nice, although this is the first hotel I’ve been in a while that didn’t have carpeting. I really liked the layout of the shower. We were able to order the right amount of food at the restaurant downstairs. The food was delicious and the staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Baton Rouge on 12 Apr,2024
Thank you for letting us know how much you enjoyed your stay at the Baton Rouge Marriott and our River Rouge Restaurant. We hope that you can make plans to return again soon!

10/10 Excellent

Vlad, Allen

Stayed 1 night in Apr 2024
Response from Baton Rouge Marriott on 1 May,2024
Thank you for taking the time to let us know how much you enjoyed your stay at the Baton Rouge Marriott. We hope that you will visit us again soon.

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities
Limited tv selections No balcony:( No overhead lighting(only 1 in entire room & none by full length mirror) makes hard to apply makeup at the extra mirror Happy hour changed & only gave you 2 hrs vs. the 3 before:( & no wine options on happy hour :(
Stayed 6 nights in Mar 2024
Response from Baton Rouge on 1 Apr,2024
Thank you for taking the time to provide feedback about the Baton Rouge Marriott. We will use this information to continue to improve our guest experience. We hope that you will consider visiting us again soon.

10/10 Excellent

Becky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my business stay
Stayed 2 nights in Mar 2024
Response from Baton Rouge Marriott on 29 Mar,2024
Thank you for letting us know how pleased you were with your recent stay. We hope that you will visit us again soon.

10/10 Excellent

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Baton Rouge Marriott on 29 Mar,2024
Thank you for taking the time to provide feedback about your stay. We are so happy that you enjoyed the Baton Rouge Marriott and hope that you will visit us again soon.

10/10 Excellent

Trey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 2 nights in Mar 2024
Response from Baton Rouge Marriott on 19 Mar,2024
Thank you for letting us know how much you enjoyed your stay. We hope that you will visit us again soon.

10/10 Excellent

Korina

Stayed 2 nights in Mar 2024
Response from Baton Rouge Marriott on 8 Apr,2024
Thank you for letting us know how much you enjoyed your recent stay. We hope that you will visit us again soon.

8/10 Good

Claudette

Liked: Cleanliness, staff & service, property conditions & facilities
Fixtures in the bathroom were broken
Stayed 1 night in Mar 2024
Response from Baton Rouge Marriott on 18 Mar,2024
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and will definitely correct the issue that you experienced. We hope that you will choose to visit us again soon.

10/10 Excellent

Marquavious

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great friendly and fast person at the desk.
Stayed 1 night in Mar 2024
Response from Baton Rouge Marriott on 18 Mar,2024
Thank you for taking time to provide feedback about your recent stay. We're so happy that you enjoyed our property and are hope that you will visit us again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Probably will stay here going forward when I am in Baton Rouge
Stayed 1 night in Mar 2024
Response from Baton Rouge Marriott on 18 Mar,2024
Thank you for taking time to provide feedback about your recent stay. We're so happy that you enjoyed our property and are excited to welcome you back soon.

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Baton Rouge Marriott on 7 Mar,2024
Thank you for taking the time to let us know how much you enjoyed your stay. We hope that you will visit us again soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Baton Rouge Marriott on 7 Mar,2024
Thank you for taking the time to let us know how much you enjoyed your stay. We hope that you will visit us again soon.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in Feb 2024
Response from Baton Rouge Marriott on 23 Feb,2024
We are thrilled to hear you loved our hotel! Thank you for taking the time to let us know about your experience and we hope that you will visit us again soon.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get too , plenty to do around the area
Stayed 1 night in Feb 2024
Response from Baton Rouge Marriott on 21 Feb,2024
Thank you for letting us know how much you enjoyed your stay at the Baton Rouge Marriott. We appreciate your feedback and hope that you will visit us again soon.

8/10 Good

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar and nice large rooms.
Stayed 2 nights in Feb 2024
Response from Baton Rouge Marriott on 19 Feb,2024
Thank you for providing feedback about your recent stay. We are so happy that you enjoyed your visit and hope that you will return again soon.

10/10 Excellent

Eric, Quitman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Baton Rouge Marriott on 13 Feb,2024
Thank you for letting us know how much you enjoyed your stay! We appreciate your feedback and hope that you will visit us again soon.

4/10 Poor

Michael

Liked: Staff & service
Not worth the stay
The check-in was great, but once we got to the room we notice there was no microwave and the refrigerator was not on. There was only 2 sets of bathroom towels. No extras at all. I called the front desk and they were like you can come down from the 11th floor and heat up your food in the lobby. That crazy!! Then to make it worse we had to pay $4 for a cup of coffee.
Stayed 2 nights in Feb 2024
Response from Baton Rouge Marriott on 13 Feb,2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall okay.
Great common areas. Friendly staff. Room could use an update and cleaning. Overall okay.
Stayed 1 night in Feb 2024
Response from Baton Rouge Marriott on 12 Feb,2024
Thank you for your feedback. We hope that you will visit again soon.

10/10 Excellent

Hwan H

Stayed 1 night in Feb 2024
Response from Baton Rouge Marriott on 12 Feb,2024
Thank you for taking to time to let us know how much you enjoyed our hotel. We appreciate your feedback and hope that you will visit us again soon.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everywhere in and outside the hotel was clean. Staff was friendly and bar attendants were wonderful.
Stayed 1 night in Feb 2024
Response from Baton Rouge Marriott on 12 Feb,2024
Thank you for taking to time to let us know how much you enjoyed our hotel. We appreciate your feedback and hope that you will visit us again soon.

10/10 Excellent

Melanie, Orland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here multiple times and each time, the rates have been reasonable and my room was very comfortable. The location is very convenient and I really appreciate the 12:00 pm check out time.
Stayed 2 nights in Feb 2024
Response from Baton Rouge Marriott on 7 Feb,2024
Thank you for taking the time to let us know how much you enjoy our property. We appreciate your feedback and hope that you will visit us again soon.

8/10 Good

Lula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the overhead bed lighting because I could not find the switch to turn it off.
Stayed 1 night in Jan 2024
Response from Baton Rouge Marriott on 5 Feb,2024
We apologize for your inconvenience and appreciate your feedback. Please know that our Guest Agents are available to assist with any questions or concerns during your visit. Thank you for staying at the Baton Rouge Marriott. We hope that you will visit us again soon.

10/10 Excellent

Dylan

Stayed 1 night in Jan 2024
Response from Baton Rouge Marriott on 20 Mar,2024
Thanks for taking the time to let us know how much you enjoyed the Baton Rouge Marriott. We hope that you will visit us again soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Baton Rouge Marriott on 5 Feb,2024
Thank you for staying at the Baton Rouge Marriott. We are so happy that you enjoyed your stay and hope that you will visit us again soon.

10/10 Excellent

Willam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Baton Rouge Marriott on 5 Feb,2024
Thank you for staying at the Baton Rouge Marriott. We are so happy that you enjoyed your stay and hope that you will visit us again soon.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Baton Rouge Marriott on 5 Feb,2024
Thank you for staying at the Baton Rouge Marriott. We are so happy that you enjoyed your stay and hope that you will visit us again soon.

10/10 Excellent

dencen

Stayed 1 night in Jan 2024
Response from Baton Rouge Marriott on 5 Feb,2024
We are thrilled to hear that you enjoyed your stay. Thank you for your feedback and we hope that you will visit us again soon.

8/10 Good

Shyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Baton Rouge Marriott on 10 Jan,2024
Thank you for taking the time to provide feedback about your recent stay. We hope that you will visit us again soon..

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay. The furniture was chipped and needs to be replaced. At least in our room. The employees were friendly.
Stayed 1 night in Dec 2023
Response from Baton Rouge Marriott on 10 Jan,2024
Thank you for taking the time to provide feedback about your recent stay. We hope that you will visit us again soon..

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff great food and quick easy check in
Stayed 1 night in Dec 2023
Response from Baton Rouge Marriott on 5 Jan,2024
Thank you for letting us know how much you enjoyed your stay. Warm wishes for the New Year. We hope that you will visit us again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Baton Rouge Marriott on 5 Feb,2024
Thank you for taking the time to provide feedback about your recent stay. We hope that you will visit us again soon

10/10 Excellent

karen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place to stay
Stayed 2 nights in Dec 2023
Response from Baton Rouge Marriott. on 26 Dec,2023
Thank you for taking the time to provide feedback about your recent stay. We are so happy that you enjoyed our hotel and hope that you will visit us again soon.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Baton Rouge Marriott on 18 Dec,2023
Thank you for taking the time to let us know how much you enjoyed your stay at the Baton Rouge Marriott. We hope you have a happy holiday season and will visit us again soon

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Baton Rouge Marriott on 15 Dec,2023
Thank you for taking the time to let us know how much you enjoyed your stay! We hope that you have a happy holiday season and will visit us again soon.

10/10 Excellent

Crystal

Stayed 1 night in Dec 2023
Response from Baton Rouge Marriott on 15 Dec,2023
Thank you for taking the time to let us know how much you enjoyed your stay! We hope that you have a happy holiday season and will visit us again soon.

10/10 Excellent

Sheree

Stayed 1 night in Dec 2023
Response from Baton Rouge Marriott on 12 Dec,2023
Thank you for taking the time to provide feedback about your stay. We are happy that you enjoyed your stay and hope that you will visit us again soon.

10/10 Excellent

Nafeeah

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Baton Rouge Marriott on 12 Dec,2023
Thank you for taking the time to provide feedback about your stay. We are happy that you enjoyed your stay and hope that you will visit us again soon.

6/10 Okay

Joel

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Baton Rouge Marriott on 6 Dec,2023
Thank you for your feedback. We hope you will visit us again soon

4/10 Poor

Carlos J

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
First hay, the room mas not clean. Remaining days the housekeeping services were mediocre. When we talk to the management about why the room mas not clean, we feel ignored and not even an apology mas given ( or a form of compensation for the pre paid services not rendered). The only comentary by the top management was that they will investigate the incident. Completely unprofessional and taking advantage that the room mas PRE PAID. Certainly you expect more professionality from the Mariott brand.
Stayed 4 nights in Nov 2023
Response from Baton Rouge Marriott on 28 Nov,2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.