Premium bedding, desk, laptop workspace, iron/ironing board
Check availability

Reviews of Hampton Inn & Suites Manchester-Bedford

2.5 out of 5
Hampton Inn & Suites Manchester-Bedford
8 Hawthorne Dr, Bedford, NH

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 80 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Good option. Nicer facilities than similar priced hotels in the area. Very friendly staff. Near everything.
Stayed 1 night in May 2024
Response from Jen on 14 May,2024
Thank you for your feedback! We are looking forward to seeing you again in the future!

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have stayed at the Bedford, N.H. Hampton Inn numerous times. Typically it is a pleasant stay. Much of this experience I base on the brief interaction with staff at check-in. On this visit, however, it was a tad below what I have come to look forward to. My check-in person was impersonal and sullen. You might not think it's a big deal but a warm and friendly welcome, maybe even with a smile, is a nice touch to a weary traveler checking in.
Stayed 1 night in May 2024
Response from Jen on 13 May,2024
We will pass this on to management for training. Thank you for your feedback! We are looking forward to having you with us again in the future.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & love the breakfast & warm coffee & tea they provide
Stayed 1 night in May 2024
Response from Jen on 13 May,2024
Thank you for your feedback! We are looking forward to having you with us again in the future.

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I lost my wallet, after checking out, everyone, including housekeeping was great with helping me find it before I left the state
Stayed 2 nights in Apr 2024
Response from Jen on 10 May,2024
We enjoyed having you with us! Looking forward to having you with us again in the future.

10/10 Excellent

Paulita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how Quiet it was and the complimentary breakfast. Also, i like how clear the bathroom floor and shower areas was. I would walk into the bathroom without shower slippers. The pillows are very comfortable too. This was my second staying there because I love it. Thank you i did enjoyed stayed each time.
Stayed 1 night in May 2024
Response from Jen on 9 May,2024
Thank you for your feedback! We can't wait to have you with us again in the future! Looking forward to your next stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was smooth. No issues
Stayed 1 night in Apr 2024
Response from Jen on 4 May,2024
Thank you for your feedback.

8/10 Good

Maureen

Travelled with family and small children
Liked: Property conditions & facilities
They seem to need some paint refreshing on the exterior where some plaster is gone and the ceiling I the pool area is being repaired.
Stayed 1 night in Apr 2024
Response from Jen on 26 Apr,2024
Thank you for your feedback. We are in the process of repairing and updating. We do hope you will come back and visit to experience our updates.

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, staff & service
No hot water for three days and management didn’t care to address this issue or the issues my sister had with her room. She had broken window shades, detached shower seat, flooding, and cold showers
Stayed 4 nights in Apr 2024

10/10 Excellent

Dorleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all the way. Would highly recommend it.
Stayed 1 night in Apr 2024
Response from Jen on 15 Apr,2024
We look forward to having you all with us again in the future. Thank you for your feedback!

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
May be an older hotel but it is very clean and well taken care of.
Stayed 1 night in Apr 2024
Response from Jen on 11 Apr,2024
Thank you for your feedback. We look forward to having you with us again!

10/10 Excellent

Morgan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the room I had.
Stayed 1 night in Apr 2024
Response from Jen on 10 Apr,2024
Thank you for your feedback! Looking forward to having you all with us.

10/10 Excellent

Tzuriel

Stayed 1 night in Apr 2024
Response from Jen on 2 May,2024
Thank you for your feedback.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jen on 8 Apr,2024
Thank you for your feedback!

8/10 Good

LAWRENCE

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Mar 2024
Response from Jen on 3 Apr,2024
Thank you for your feedback!

2/10 Terrible

Manny

Business traveller
My shower was Luke warm at best. Terrible. No hot water my entire stay. Staff had no idea nor explanation.
Stayed 1 night in Mar 2024
Response from Jen on 28 Mar,2024
Thank you for your feedback. We are very sorry to hear your stay was uncomfortable. We have addressed this with maintenance and staff. Please feel free to contact the manager should you need to discuss further. However, your feedback is important.

10/10 Excellent

William, Concord

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Jen on 25 Mar,2024
Thank you for your feedback.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room and property
Stayed 2 nights in Mar 2024
Response from Jen on 21 Mar,2024
Thank you for your feedback. We have enjoyed having you with us.

8/10 Good

Donna

Business traveller, Travelled with partner
Very clean
Stayed 1 night in Mar 2024
Response from Jen on 11 Mar,2024
Thank you for your feedback! We enjoyed having you as our guest.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was very speedy, and the clerk was friendly and efficient.
Stayed 1 night in Mar 2024
Response from Jen on 9 Mar,2024
Thank you for your feedback! We have enjoyed having you with us.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jen on 3 Mar,2024
Thank you for your feedback.

8/10 Good

David

Stayed 1 night in Feb 2024
Response from Jen on 21 Mar,2024
Thank you for your feedback.

10/10 Excellent

Kenneth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jen on 18 Feb,2024
Thank you for your feedback. We look forward to your next stay with us!

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024
Response from Jen on 12 Feb,2024
Thank you for your feedback. We enjoyed having you with us.

8/10 Good

toby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unnecessary $250 hold after check out
The hotel is convenient and comfortable. My objection is the $250 they hold for days on end before they decide they don't need it for any reason.
Stayed 1 night in Feb 2024
Response from Jen on 9 Feb,2024
Thank you for your feedback. The hotel releases the hold upon check out unless charges were applied. Otherwise, It depends on your bank releasing the hold after check out. We have enjoyed having you with us.

4/10 Poor

Ben

Business traveller
Disliked: Staff & service, property conditions & facilities
Shower bench coming off the wall. Bedside tables coming off the wall. Front desk limited in knowledge. Breakfast selection was great
Stayed 3 nights in Feb 2024
Response from Jen on 8 Feb,2024
Thank you for your feedback. We are sorry to hear your stay wasn't satisfactory. I have shared your feedback with the maintenance team.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had another nice stay at the Hampton Inn - Bedford, N.H. I have stayed here many times and it always is a pleasant stay. The staff are friendly and helpful and couldn't be more accomodating. It's conveniently tucked away from the bustle of the shopping district. I am sure I will be back soon.
Stayed 2 nights in Feb 2024
Response from Jen on 11 Feb,2024
Thank you for your feedback. We have enjoyed having you as our guest! We are looking forward to your next stay with us.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jen on 28 Jan,2024
Thank you for your feedback.

2/10 Terrible

Edward

Stayed 1 night in Jan 2024
Response from Jen on 28 Jan,2024
Thank you for your feedback. If you have any additional comments or questions, please contact the hotel directly so we may address them for you.

6/10 Okay

Sandra, Candia

Stayed 1 night in Jan 2024
Response from Jen on 10 Jan,2024
Thank you for your feedback!

8/10 Good

toby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jen on 8 Jan,2024
Thank you for your feedback!

8/10 Good

Kimberlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Jen on 28 Dec,2023
Thank you for your feedback!

10/10 Excellent

Ronnie

Liked: Staff & service, property conditions & facilities
It was a fine nights stay
Stayed 1 night in Dec 2023
Response from Jen on 22 Dec,2023
Thank you for your feedback.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jen on 19 Dec,2023
Thank you for your feedback.

4/10 Poor

Kenneth

Travelled with partner
I found a hair under the sheets when I peeled back the cover, the bed was not completely made, there were crumbs on the pull out tray of the night stand, the bottle of conditioner was empty in the shower, there was no tooth paste and the HVAC unit rattled all night.
Stayed 1 night in Dec 2023
Response from Steven on 19 Dec,2023
Thank you for taking the time to share your experience, I appreciate the time to have spoken with you in person about this experience.

8/10 Good

toby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jen on 11 Dec,2023
Thank you for your feedback. We have enjoyed having you with us.

8/10 Good

Julie

Liked: Cleanliness, staff & service
Brief stay
We were at the hotel for one night. The staff was friendly and helpful. The breakfast was very good and the breakfast room was always open for coffee, tea and hot chocolate. The elevators sounded in need of repair and the heating/cooling system in the room was very loud and disruptive during the night. The hand held shower in our bathroom did not work.
Stayed 1 night in Dec 2023
Response from Jen on 8 Jan,2024
Thank you for your feedback. We are happy you enjoyed our staff, Breakfast and Coffee bar. Please contact the hotel directly regarding your stay with elevator, HVAC and shower.Thank you again for your feedback!

10/10 Excellent

Carolynne

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Jen on 11 Dec,2023
Thank you for your feedback. Please come back and see us again soon.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jen on 11 Dec,2023
Thank you for your feedback. We can't wait to have you with us again in the future.

10/10 Excellent

Elycia

Stayed 2 nights in Nov 2023
Response from Jen on 19 Dec,2023
Thank you for your feedback.

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good for me
Stayed 2 nights in Nov 2023
Response from Jen on 28 Nov,2023
Thank you for your feedback! We have enjoyed having you with us!

2/10 Terrible

Larry

Stayed 1 night in Nov 2023
Response from Jen on 19 Dec,2023
Thank you for your feedback!

8/10 Good

Natacha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfortable and room was clean. On the other hand I have to mention this that the heating system is very noisy, like sleeping with the compressor in the room. Hotel needs to upgrade the system cause it's an ongoing issue in the past also. Good breakfast with lots of variety.
Stayed 1 night in Nov 2023
Response from Jen on 28 Nov,2023
Thank you for your feedback. The loud noise in the heating is not common. It sounds like it needs to be serviced. In the future, please bring to our attention immediately so we could service and change your room for a better stay experience. Thank you for staying with us. We do hope to see you again soon!

10/10 Excellent

brent

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was quick and friendly Steve who checked us in was fantastic, phoned around to find restaurants that were open on Thanksgiving, a great help. He recomended the Red arrow diner, not to be missed.
Stayed 1 night in Nov 2023
Response from Jen on 27 Nov,2023
Thank you for your feedback. We are happy you enjoyed your stay and a nice meal on Thanksgiving. We look forward to your next stay with us.

10/10 Excellent

Tim

Stayed 1 night in Nov 2023
Response from Jen on 20 Nov,2023
Thank you for your feedback.

8/10 Good

Skye

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Nov 2023
Response from Jen on 20 Nov,2023
Thank you for your feedback!

10/10 Excellent

Dawn

Travelled with family
Liked: Amenities
Very quick check-in, and the help is very nice. The rooms were spacious as well equipped with a mini fride and microwave. Breakfast was nice and conformable seating for all. I wwould definitely stay again.
Stayed 2 nights in Nov 2023
Response from Jen on 13 Nov,2023
Thank you for your feedback. We have enjoyed having you with us.

10/10 Excellent

Enrique

Stayed 1 night in Nov 2023
Response from Jen on 28 Nov,2023
Thank you for your feedback!

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Jen on 5 Nov,2023
Thank you for your feedback!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice.
Stayed 1 night in Nov 2023
Response from Jen on 5 Nov,2023
Thank you for your feedback!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jen on 31 Oct,2023
Thank you for your feedback! We have enjoyed having you with us as our guests!