I love the Crowne Plaza brand around the world and actively seek it out. This property, while the central Wangfujing location is superior, has seen better days. Wood is scuffed, carpets are old, the gym was less-than-mediocre (and too hot) and you feel a bit transported back to the early 1990's or so, when high ceilings and gift shops selling local handicrafts were a thing. The staff are, as you'd expect, excellent. Service is friendly and helpful, from the guards outside to the desk and housekeeping staff. I wouldn't bother with the restaurant or room-service food. Like the rooms, they're just a bit tired. I'd love to see this property refreshed. Back in the day, it was superior. Now, it's just a reasonably priced central location, but nothing special.