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Reviews of Holiday Inn Express Beijing Airport Zone, an IHG Hotel

3 out of 5
Holiday Inn Express Beijing Airport Zone, an IHG Hotel
No 1 Building No 6 Court Jingshun E Rd, Chaoyag District, Beijing, Beijing

Reviews

8.2

Very good

Rating 10 - Excellent. 52 out of 167 reviews" "
Rating 8 - Good. 85 out of 167 reviews" "
Rating 6 - Okay. 20 out of 167 reviews" "
Rating 4 - Poor. 8 out of 167 reviews" "
Rating 2 - Terrible. 2 out of 167 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

HAI YU

Travelled with family
Liked: Amenities
Breakfast and front desk staff are excellent, the automatic greeting sound when car entered the gate interrupts my sleep at night.
Stayed 2 nights in Oct 2023

6/10 Okay

Zoljargal

Stayed 1 night in Sep 2023

8/10 Good

Anton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and spoke enough English to get by without a translator. There's a convenience store right next to the hotel. It's a little worn, but nothing critical and it's about to be updated. Overall, it was good enough to say, I can use it next time if need be.

4/10 Poor

Toni

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible location, too far from airport, and too far from the metro so we couldn't get around. Rooms smelt like cigarettes, shower flooded and toilet flusher broke. No one spoke english, so communication was extraordinarily difficult, although staff did try to help with google translate.
Stayed 2 nights in Aug 2023

8/10 Good

Fisher

Liked: Cleanliness, staff & service, property conditions & facilities
Far from subway, outdated room, but comfortable place to say
Stayed 1 night in Jul 2023

8/10 Good

xinran, Okemos

Stayed 2 nights in Jun 2023

10/10 Excellent

Yuhong

Stayed 1 night in Apr 2023

8/10 Good

anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Rama, Dar es Salaam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff courtesy, staff were very receptive, and helpful
Stayed 1 night in Sep 2019

4/10 Poor

Yiu Wah

Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water in bath room!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Staff was excellent you food was wonderful and lots dry get your clothes washed not available many places would like to have seen newer pillows
Stayed 1 night in Aug 2019

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a convenience shop close by which was helpful, though we did not get dinner nearby so not sure about how easy it is to get food. Room was good, but did not get to enjoy the breakfast as we were rushing that morning. Staff was friendly and it was a good stay overall.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Great breakfast buffet. Beds and pillows comfortable.
Stayed 1 night in Apr 2019
Response from Henry on 9 May,2019
Welcome to stay in Holiday Inn Express Beijing Airport Zone.We are thrilled that our guests care to recognize us for a job well done as well. It will sure give me the greatest pleasure to share your comments with the team. Your recognition certainly excites and motivates the team. Thank you, as always for being honest and frank with us.We look forward to seeing you again. Good luck

6/10 Okay

Zadoo

Liked: Room comfort
Could probably stay there again
Not as close to the airport as I would have liked. Close to several restaurants and a supermarket. Clean but worn out decor that is damaged in some places especially the bathroom. WiFi works but as you in China and you cannot use the regular internet as well as a lot of apps which is frustrating
Stayed 1 night in Mar 2019
Response from IHG Social Listening Team on 17 Apr,2019
Dear guest, Thanks for choosing to stay with us. We are delighted to get your recognition to our hotel's cleanliness. Actually,our hotel provide shuttle bus to the airport at work days five times a day. Rest assured that your feedback regarding worn out decor will be further submitted to our management team. Hope you can choose to stay with us again. Sincerely, IHG Social Listening Team

10/10 Excellent

Chris, halifax, ca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, spoke english (helpful), comfortable rooms, great breakfast, free airport shuttle service.
Stayed 1 night in Mar 2019
Response from Henry on 1 Apr,2019
Thank you for staying at Beijing airport express holiday inn. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.       Sales and marketing staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located close to the airport! Very clean! Excellent breakfast . Lots of variety.Staff supports in dining area were greatl.
Stayed 2 nights in Mar 2019
Response from Henry on 1 Apr,2019
Thank you for staying at Beijing airport express holiday inn. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.       Sales and marketing staff

10/10 Excellent

Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am a Gold member of Hotels.com and I can tell you the staff members of this hotel are exceptionally helpful and courteous. Thumb Up with 100% customer satisfaction considering the room rate.
Stayed 2 nights in Mar 2019
Response from Henry on 1 Apr,2019
Thank you for staying at Beijing airport express holiday inn. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.       Sales and marketing staff

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Shuttle is only specific times, and only from hotel to airport. Staff is friendly though.
Stayed 1 night in Mar 2019
Response from Henry on 29 Mar,2019
Thank you for staying at Beijing airport express holiday inn. In order to meet the needs of passengers taking flights, the hotel provides free buses to arrive at the capital international airport at 7:00, 9:00, 11:00, 13:00 and 14:30 on weekdays.We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.       Sales and marketing staff

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice place. Clean and comfy. Good shower. Two gripes: 1) the first run of the airport shuttle is not until 7am. Many flights leave before this. I booked this hotel specially for the shuttle and had to pay for cab anyway. 2) similarly, breakfast was not until too late. An AIRPORT hotel needs to cater to airport travelers, or at least be clearer on their website. I overpaid for a hotel whose desirable features I could not use.
Stayed 1 night in Mar 2019
Response from Henry on 27 Mar,2019
Thank you for staying at Beijing airport express holiday inn. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.   Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

binh

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2018
Response from Eva Wei on 15 Oct,2018
Warm Greeting From Holiday Inn Express Beijing Airport Zone. Thank you for choosing stay in our hotel and share your experience.Your recognition is our driving force and looking forward to your stay again.Thank you.

8/10 Good

Ye, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Sai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Excellent hotel for one night stay before flight. Very clean, super friendly and helpful staffs. Good in-house restaurant and convenient location close to the airport. The complimentary airport shuttle is a plus. Will definitely come back.
Stayed 1 night in Jul 2018
Response from Eva Wei on 6 Aug,2018
Warm Greeting from Holiday Inn Express Beijing Airport Zone.Thank you for staying in and sharing your experience.Look forward to your coming again.If you have any problems during your stay ,you can contact us anytime. Hope your everything goes well,thank you.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2018

4/10 Poor

CHOON HIN

Disliked: Property conditions & facilities

4/10 Poor

Joe, Fort Lauderdale, Fl

Liked: Cleanliness
Disliked: Staff & service, room comfort
Our room had no a/c and the temperature was between 24% and 25% Celsius. I complained to the office 4 times and they eventually brought a fan to the room. They also advertise that they offer airport transportation. When I called the hotel from the airport they explained that they only pick up from the airport and they only drop you off from the hotel. The experience was very disappointing and uncomfortable.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very noisy traffic, very inefficient soundproofing. It was so loud, I actually thought the windows were open! Otherwise a comfortable, clean room.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Daniel , Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and good breakfast
This was our first night in Beijing and we weren't dissatisfied. Good location, close to the airport (be careful of taxi services from the airport) and there was a 7/11 right next door....that plays instrumental Christmas music 24/7. The only thing I didn't care for was for the price we paid we weren't able to use the AC and were told to open a window that would only open enough to fit your hand out and not much more. They did say it was because its winter but it didn't stop the room from getting a little warm and stagnant. They do offer a great breakfast buffet that was super pleasant after a long hull.
Stayed 1 night in Mar 2018

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to write home about, but it was a very comfortable and convenient overnight near the Airport in Beijing. Free airport drop off was a real PLUS!
Stayed 1 night in Jan 2018

10/10 Excellent

mark, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Enjoyed my stay. Liked how close it was to the airport.
Stayed 2 nights in Jan 2018

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising about shuttle service to airport
Clean, efficient, compact, just what I needed for an overnight before getting on a trans-Pacific flight. However, the shuttle service as described online is not what was promised. It implied 24-hour, both ways. I could neither arrange pickup from airport or service to airport at 6:30 in the morning. I had to make local arrangements for ground transportation. Annoying. I would NOT have chosen the hotel had I known about the limited shuttle.
Stayed 1 night in Jan 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
mold under shower, menu could include some simple continental meals
Stayed 1 night in Dec 2017

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Airport...Good Value
Very good value for money...handy to Airport cost about 35 yuan...perfect for my very early flight ...because you never know how long it will take from the city with Beijing traffic
Stayed 1 night in Dec 2017

10/10 Excellent

leonardo, JP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Very nice end excellent hotel!!! Atendiment is good!! 5 stars confort! Room cleanliness Hotel facilities Short distance to airport Very beautiful!!!!
Stayed 3 nights in Nov 2017

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good airport hotel
Good airport hotel. We went there because we had an early flight, and it met our needs well. The area is not interesting--a long way from the city, so I wouldn't stay there for sightseeing. Dinner in the restaurant was very good.
Stayed 1 night in Oct 2017

10/10 Excellent

Spencer, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonable - but check the address carefully!
This was a very normal stay at a Holiday Inn Express. Because it's a good example of the kind of stay I expected, I rate it highly. The ONLY part that didn't work for me, is that Google Maps has two locations for this hotel, and only one of them actually exists. Assuming you're coming from the Capital Airport, your taxi will arrive on Leiguangying Road, headed east. you'll see a large hospital called Beijing Ditan Hospital on your right. what you want to do, is turn right at the light - that's Jingshun E Street. You'll see the Outpatient Entrance on your right, and the Holiday Inn Express that DOES exist will be on your left. It's about a block from the Intersection, and you'll pass a 7-11 on your left before you get there. i saw other reviewers also saying their taxi drivers had a hard time figuring out where the hotel was, so be prepared - the last 300 meters are the hard part! When you arrive, everything else will be fine. I especially appreciate Holly at the check-in counter. She had very good English (the other people I spoke to did, also), and arranged for my taxi quickly and accurately when I checked out. much better than trying to hail a taxi on the street!
Stayed 1 night in Sep 2017

8/10 Good

Jenny, Jacksonville Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Very accommodating. 7-11 less than block away. Free airport shuttle. Staff speak enough English to be helpful. Let me leave luggage there when I traveled elsewhere in the city.
Stayed 1 night in Sep 2017

8/10 Good

floyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place overnight before a flight.
Stayed 1 night in Aug 2017

8/10 Good

Dingding

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It costs around 50 cny to take taxi to reach the hotel. No pick-up service in the weekend, even it costs 100 cny during week days.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice place to get a little rest after a long flight

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chinese dump with US name
Nothing good and old Moldy rooms I would miss on this one.....

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room!
One needs the address written in Chinese. We were astonished to find that the taxi drivers had no clue where it was. The staff was very friendly, and the room really nice.

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
OK for an overnight
It's ok for an overnight fairly near the airport but not great by a long shot.

4/10 Poor

liz

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Smoke so think you would choke
The hotel staff was nice, breakfast was greats and the hotel would be lovely if our nonsmoking room wasn't so full of lingering ciggeret smoke I felt like I was chocking the whole time I was there. It's not really conveniently located to anything but the hospital across the street.