All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
My husband really enjoyed our stay in Beijing. Hotel Kapok is centrally located within walking distance to shops and restaurants. About a 30-60 minute drive to PEK (depending on traffic) and 60-90 minute drive to the Great Wall Mutianyu. The hotel breakfast was really good and had a variety of options. Staff was helpful and friendly!
Elizabeth
Stayed 2 nights in Nov 2023
6/10 Okay
Lei, New York
Business traveller
1 Nov,2023
very near Forbidden City and main shopping areas, tons of shopping, entertainment, food options.
The building was renovated based on an old building, as a result, the facilities, layout, etc. are just acceptable.
I would definitely recommend staying here. They were able to help us book all of our tickets and call taxis. The hotel staff went above and beyond to help us.
Laura
Stayed 3 nights in Jun 2023
10/10 Excellent
Senthil Kumaran
22 May,2023
Liked: Cleanliness, staff & service
Very close to Forbidden city and shopping malls. Staff were very helpful. Room was neat. Room was hot in the evening and night as aircon chillness was sufficient.
Senthil Kumaran
Stayed 1 night in May 2023
8/10 Good
Lun Cheong Richard
24 Sept,2020
Liked: Staff & service, room comfort
A conveniently located hotel that could be better
Hotel is in a good location near Forbidden City and Wangfujing, although nearest subway is 15-20 mins walk. Free soft drinks in mini-bar is a plus. Room is spacious with a large closet and a attached small bamboo garden patio that you can sit outdoors and relax. Bedding is firm and comfortable. Overall impression is that the hotel looks dated and not well maintained as one may expect from seeing the photos at the Hotel.com website. Room is not very clean as we found hairs around the wash basin. Had to be very careful taking shower as water may easily overflow out of the shallow shower tray area into bathroom.
The service there was very good. Very close to the forbidden city and TIAN AN MEN square
Verified traveller
Stayed 1 night in Jan 2020
Response from Nina on 21 May,2020
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
The hotel was located in a nice area. 5 mins walk to forbidden city east gate. There are several food establishment nearby the hotel.
Verified traveller
Stayed 5 nights in Jan 2020
Response from Nina on 21 May,2020
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
8/10 Good
Verified traveller
Travelled with family
9 Jan,2020
Comfortable room. Great breakfast- Chinese + Western options. Very close to forbidden city. Handy location.
Verified traveller
Stayed 5 nights in Jan 2020
Response from Nina on 21 May,2020
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
Great hotel and great location. Staff was very helpful and friendly.
Joseph
Stayed 3 nights in Dec 2019
Response from Nina on 21 May,2020
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
Hotel Kapok is located at a very convenient location. Easy to hail for a cab. There is a convenient store just beside the hotel. Turning left from the property’s entrance, 10-15 mins walk to Forbidden City main entrance. Turning right, 10 mins walk to Wangfujing Street. There are plenty of eateries around the vicinity too.
I stayed in a family suite (60sqm). Windows can be opened. The only downside of the room are the lightning which can be very dimmed at night and quite dusty in the room. Hope the hotel can improve on these areas. Humidifier is provided in the room during my winter stay.
Overall, I will be back to this hotel when I visit Beijing again.
Starry312
Stayed 4 nights in Dec 2019
Response from Nina on 21 May,2020
Dear distinguished guest ,
Thank you for choosing Hotel Kapok.We want to express our sincere apology to you and for all the unpleasant experience brought to you during your stay here, Thanks a lot for your prompt feedback to us. We have also share these feedback to the person in charge of relative department and our management has paid attention to it as well. And follow-up we will take corresponding measures to rectify in a timely manner. We sincerely apologize for any inconvenience caused during your stay. We do hope that we have the honour welcome you next time. Wish you everything goes well.
My family likes the free mini bar in the hotel room.
They like the walk-in yard.
There is a special design in restaurant which is good for taking photos.
The wall between the rooms are not very thick, I can hear the noise from the next room one night. Otherwise, everything else is great. Great location and the room has hardwood floor too.
YZ
Stayed 3 nights in Dec 2019
Response from Nina on 3 Jan,2020
Dear distinguished guest ,
Thank you for choosing Hotel Kapok.We want to express our sincere apology to you and for all the unpleasant experience brought to you during your stay here, Thanks a lot for your prompt feedback to us. We have also share these feedback to the person in charge of relative department and our management has paid attention to it as well. And follow-up we will take corresponding measures to rectify in a timely manner. We sincerely apologize for any inconvenience caused during your stay. We do hope that we have the honour welcome you next time. Wish you everything goes well.
Everything was great and location is good. Many restaurants nearby
Verified traveller
Stayed 3 nights in Dec 2019
Response from Nina on 13 Dec,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
Great large room in the deluxe family room. Just like pictures. View of the Main Street was nice. Bathtub big for two. Bathroom the size of the room. Bed a bit hard for us. Problem I see is the tv channels.. only 1 English station.Hotel is 15min from forbidden city entrance. 5 min walk from Wangfujing shopping street. 15 min walk from metro station. Good location near restaurants and shopping.
Caleb
Stayed 3 nights in Dec 2019
Response from Nina on 13 Dec,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. Thank you for your prompt feedback of your living experience in hotel kapok Beijing, we would work harder in providing our guest with more comprehensive and professional hearted service and enhance our sanitary standard. our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
Delicious breakfast options. It is walking distance to Forbidden City. And there are some good restaurants across the street.
PK
Stayed 2 nights in Nov 2019
Response from Nina on 13 Dec,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
8/10 Good
Verified traveller
Travelled with family and small children
3 Dec,2019
Liked: Staff & service, amenities
Hotel is rated 4 stars. But that is according to chinese standard. If i were to rate it according to international standard its just a 3 star. The staffs there are very helpful and friendly. But the cleanliness of the room especially the toilet is bad, and it shows signs of ageing. Located at a central area. But far from nearest metro. And there is no designated area for pick up and drop off. Its at the main road. And you have to be quick if not the cars behind would start horning
Verified traveller
Stayed 5 nights in Nov 2019
Response from Nina on 13 Dec,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. Thank you for your prompt feedback of your living experience in hotel kapok Beijing, we would work harder in providing our guest with more comprehensive and professional hearted service and enhance our sanitary standard. our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
I booked the fashion room and it was very comfortable and clean. Water, beer and sodas in the room were included so that was a pleasant surprise I did not know when I booked. Black out curtains were also great for sleep. Room was on the 3rd floor right on the road frontage so it could be a bit noisy at times. Very close to Forbidden City but wish it was a little closer to the subway becuase the subway is really cheap (3 Yuan one way most places) and easy to use. It is a 15-ish min walk to the nearest station. The breakfast at the hotel is great and the front desk staff is also very nice and helpful and speak english. room was well stocked with free toiletries as well. This was a solo trip and I'm not a hostel person so this hotel was the perfect balance of price and comfort for me.
Robert
Stayed 4 nights in Nov 2019
Response from Nina on 13 Dec,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
What my dad and I liked most about Hotel Kapok was the outstanding customer service. All the staff at the desk ( Sunshine, Hannah, and Helen especially) went above and beyond to help us. When there was a room mix up, they put us in a nicer room for free (for 2 nights). They wouldn't even accept tips for moving our very, VERY overweight bags. Excellent English and excellent service! The next time we are in Beijing we will stay here for sure!
Shannon
Stayed 4 nights in Nov 2019
Response from Nina on 13 Dec,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
The hotel is amazing, the room huge.
About the service, we hired a tour to the Great Wll which was great but the last day I asked if we could get a taxi at the door to go the the Airport Express metro station and they said they would call one for us.
The taxi they called was a very rude man who first said he would charge us RMB49 to go to Donzhimen, when he arrived he said price would be RMB 60,- and while we were traveling to the metro station tried to convince us to take us to the airport for RMB 260,- We denied so instead of taking us to Dongzhimen Airport Express station E, he left us at the normal metro staion D and we had to walk for 800 meters to get to the correct entrance. The worst!
Close to tourist activities. Very helpful and frienfly staff
Verified traveller
Stayed 1 night in Nov 2019
Response from Nina on 28 Nov,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
Stayed here 25/10-29/10. Staff were friendly and helpful and spoke very good English. The room was clean and spacious. The bathroom had a good selection of free toiletries which is nice if you forgot anything. Very convenient location for visiting Tiananmen square, forbidden city and wangfujing street. The walk to wangfujing subway station was approx 15 minutes and this has great links across the whole city at very small cost.
Verified traveller
Stayed 4 nights in Oct 2019
Response from Nina on 28 Nov,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
It was a close walk to the Forbidden City. The staff recommended a Baozi restaurant for breakfast across the street that we went to every day.
Verified traveller
Stayed 4 nights in Oct 2019
Response from Nina on 15 Nov,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
10/10 Excellent
Lim
Business traveller, Travelled with family, Travelled with group
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
8/10 Good
Verified traveller
Travelled with group
5 Nov,2019
Liked: Staff & service
Disliked: Amenities
Good location to tourist attractions - Tiananmen Square, Forbidden City, Wangfujing Street are all within walking distance
Verified traveller
Stayed 4 nights in Oct 2019
Response from Nina on 15 Nov,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
Lovely hotel however if you are looking for luxury this is not for you. We really enjoyed our stay.
Ken
Stayed 7 nights in Oct 2019
Response from Nina on 15 Nov,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. Thank you for your prompt feedback of your living experience in hotel kapok Beijing, we would work harder in providing our guest with more comprehensive and professional hearted service and enhance our sanitary standard. our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
Great location. Close to walking street and not too far from subway. The breakfast is great. Love it.
Verified traveller
Stayed 2 nights in Oct 2019
Response from Nina on 1 Nov,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
Superb location near Tiananmen Square and Forbidden City.
Helpful staff and very nice large and clean room. Varied breakfast buffet.
Only stayed one night but would stay again.
Les
Stayed 1 night in Oct 2019
Response from Nina on 1 Nov,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
Hotel is in a great area near Forbidden City and full of restaurants and shops. I had a corner room and it was huge. Only complaint is that the room had terrible lighting. Even with all the lights turned on, it was still not enough. The staff barely spoke English but they did their best to help us.
Jan
Stayed 9 nights in Oct 2019
Response from Nina on 4 Nov,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Thank you for your prompt feedback of your living experience in hotel kapok Beijing. We have already feedback with the relevant department heads in the first time and have been highly valued by the hotel management. We will take corresponding measures to rectify them in time. We will definitely strengthen the training of service personnel, continuously improve the quality of service, and strive to bring the most perfect and comfortable stay experience for all guests. we are all looking forward to seeing you here again!
We stayed for 5 nights at the hotel visiting Beijing for the first time. The hotel has the ideal location with Wangfujing shopping district and the Forbidden City, Tian’anmen square within 1-2 km walking distance. When we arrived, we got a room upgrade from courtyard room to much larger suite with free of charge. We end up staying 5 nights in this upgraded room. The front desk staff were friendly and helpful. The breakfast was delicious. The hotel has a lot of amenities that make your stay comfortable. I would highly recommend this one to any international travelers. Enjoyed our stay a lot.
Michael
Stayed 5 nights in Oct 2019
Response from Nina on 1 Nov,2019
Dear distinguished guest, thank you for staying with hotel kapok and your great support to our hotel. Hotel kapok is featuring at good location, fashion and simple design with individualized service. Hotel is adjacent to Wangfujing Pedestrian Street, walking within 10minutes. We are very appreciate your valued comments and compliment, it will be our great passion for our work in the future, our entire crew are looking forward to seeing you next time at hotel kapok Beijing, wish you everything go well.
The washroom sink tab looks dull and dirty, it looks like it is never cleaned and polished.
The lobby washroom was filthy and not flushed. Very disappointing.
Visitor
Stayed 2 nights in Sep 2019
Response from Nina on 8 Oct,2019
Dear distinguished guest ,
Thank you for choosing Hotel Kapok.We want to express our sincere apology to you and for all the unpleasant experience brought to you during your stay here, Thanks a lot for your prompt feedback to us. We have also share these feedback to the person in charge of relative department and our management has paid attention to it as well. We would do more self-checking in the future to preventing this from happening next time. I am Nina,and I am sincerely hope to serve you personally next time, wish you everything go well.