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Reviews of InterContinental Beijing Beichen, an IHG Hotel

5 out of 5
InterContinental Beijing Beichen, an IHG Hotel
8 Beichen West Road, ChaoYang District, Beijing, Beijing

Reviews

8.6

Excellent

Rating 10 - Excellent. 56 out of 123 reviews" "
Rating 8 - Good. 48 out of 123 reviews" "
Rating 6 - Okay. 15 out of 123 reviews" "
Rating 4 - Poor. 4 out of 123 reviews" "
Rating 2 - Terrible. 0 out of 123 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel. Great service.
Stayed 3 nights in Oct 2023
Response from Thompson on 12 Oct,2023
Dear anthony, Thank you for choosing to stay at the InterContinental Beijing Beichen.We are absolutely delighted to learn that you have enjoyed your stay with us and glad to have this opportunity to create a memory that would be a part of a great trip to this magnificent city. Thank you again and looking forward to welcoming you back for a longer stay very soon!Regards,Grant ThompsonGeneral Manager

8/10 Good

Sigfredo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff are amenable and polite. But never ceases to amaze how little English is spoken at a hotel of this type. Communication is a challenge at all levels. Although they will go out of their way to try and help you. The hotel itself is beautiful and well maintained, food is also very good.
Stayed 5 nights in Sep 2023
Response from Jenny on 19 Sept,2023
Dear Sigfredo, Thank you for sharing your previous staying experience with us. While we continue to commit to providing all our guests with the highest level of service, we are extremely sorry to read that we failed to meet your expectations during your recent stay with us. I appreciate your detailed feedback and where we have room to improve and a lot of efforts are needed to improve the English knowledge of the staff. On the brighter side, it is good to know that our staff's polite and amenable service and the dining experience left you with a great impression.We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Please feel free to contact us if there's any needed. Best RegardsGrant ThompsonGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Jenny on 8 Aug,2023
Dear Kevin, Thank you for choosing to stay at the InterContinental Beijing Beichen. As you may know that we have 337 fully equipped rooms and suites newly renovated and decorated in 2021, Chinese palace elements are assimilated into Western modern guest rooms, and the canaries in the room carry the idea of bringing an abundance of happiness and wealth to the guests, from our Olympic View room, enjoy the magnificent Olympic view including National Stadium (Bird's Nest) and National Swimming Center（Water Cube), combining Beijing Modern Metropolis Style and a stunning Olympic view. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Best Regards

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Staff team was awesome especially at the breakfast restaurant! Hotel is beautiful, room is nice and specious. However l found hair and small stains on the bedsheet when I arrived, and a piece of sticky eyelids tape on the wall in the shower...
Stayed 1 night in Jan 2020
Response from Emery on 22 Jan,2020
Dear guest, hello, thank you for staying at InterContinentalBeijingBeichen. Thank you for your recognition of the hotel restaurant and service staff, we will continue to maintain a good level of service; regarding the health issues of the rooms you mentioned, we are very sorry, the problem has been Feedback to the relevant department, we will arrange a dedicated staff to improve the problem you mentioned, and once again express our sincere apologies. Looking forward to seeing you again.

6/10 Okay

Heather

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Emery on 14 Jan,2020
Dear guests, thank you for staying in InterContinental Beijing Beichen. Thank you for your comments and reply. We look forward to seeing you again.

6/10 Okay

XUHAO

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Emery on 4 Jan,2020
尊敬的客人，您好，感谢您对酒店的评价。真诚期待您的再次光临。

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a really nice hotel, and is literally just across the street from the Olympic Park, which is fun to visit. Breakfast was great, the other restaurants were good as well, the staff were all nice. I found the bed to be a little harder than I would like (personal choice) and the AC unit struggled to keep the to cool. Even though I there in winter, I had to run the AC because the sun seemingly hit the windows all day long, and the room was an absolute inferno. That's the price you pay I guess for having such a great view though! I eventually got the AC set low enough that it was comfortable though, and I would stay here again if I needed to be on this end of town (it's about 45 minutes from the airport in normal traffic). For tourism, I'd probably stay closer to the center of town where the Forbidden City is.
Stayed 3 nights in Dec 2019
Response from Emery on 2 Jan,2020
Dear guests, thank you for staying in InterContinental Beijing Beichen. Thank you for your positive comments on our hotel. The location of the hotel is superior, close to the bird's nest, water cube and other famous attractions. Bird's nest and water cube can be seen in some rooms, and the night view is more beautiful. We look forward to seeing you again.

8/10 Good

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really like the location!!
Service was very good. Carpet needs refreshing
Stayed 1 night in Nov 2019
Response from Emery on 2 Jan,2020
Dear guests, thank you for staying in InterContinental Beijing Beichen. Thank you for your valuable comments on our hotel. We will clean our carpets later to provide a better environment for our guests. We sincerely look forward to welcoming you again in the New Year.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property but average in room air conditionin
The hotel is in great shape and staff very helpful. My only only complaint is regarding the inability to adjust the room temperature colder after October, so I was forced to sleep with my window open, which was a little noisy.
Stayed 3 nights in Nov 2019
Response from Emery on 2 Jan,2020
Dear guests, thank you for staying in InterContinental Beijing Beichen. Thank you for your valuable comments on our hotel. We sincerely look forward to welcoming you again in the New Year.

10/10 Excellent

jien wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for business trip
Overall a great stay - clean and spacious room, nice quiet area near stadium. Great service too
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was kept very clean. Staff couldn't do more to help guests in any way. An amazing stay.
Stayed 4 nights in Aug 2019

10/10 Excellent

Xin-Nian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort stay in Beijing
Very smooth checked in process. Very clean room and very nice hospitality. I really recommed this hotel to stay.
Stayed 4 nights in Jun 2019

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Non smokers be aware
Non smokers be aware. We booked rooms for non smoking but was waking up by tobacco smokes every morning, every towel we used has strong tobacco odors very unpleasant.
Stayed 3 nights in Apr 2019
Response from Hotel Marketing Team on 26 Apr,2019
Thank you for choosing to stay at InterContinental Beijing Financial Street and for sharing with us such a candid feedback. We are sincerely sorry to hear about your disappointment and we have shared your comments with our team so that we can continue to improve our services. We truly value the comments as this gives us the opportunity of improving stay experience for our guests and your future stay. Thank you again for the comments and we look forward to hearing from you. Best regards

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel
the hotel was great, good for a business trip. It was quiet and clean. The gym is a bit small, only 4 treadmills.
Stayed 4 nights in Jan 2019

6/10 Okay

Mary

Liked: Property conditions & facilities
Disliked: Staff & service
Over charged
A most disappointing stay. I booked 3 rooms. (2 x 3 days and 1 x 2 days) I had to make a change to the number of days for one room so the booking became 1 room for 3 days and 2 rooms for 2 days. The change was well within the time frame for there to be no charge for the change. Yet, when I checked out, because I had reduced the number of days of the booking from a total of 8 nights to a total of 7 nights, the daily room price for the remaining rooms INCREASED to the situation where I had to pay more for 7 nights than I was to pay for 8 nights. What a rip off. I will not be returning to this hotel.
Stayed 2 nights in May 2018

10/10 Excellent

Slawek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel close to the convention center
5 star hotel close to the convention center (there is a walkway from the hotel so you don't have to go outside.) Close to Olympic park, there is a Starbucks next door. Hotel staff speaks English. Excellent breakfast restaurant, offers both traditional Chinese breakfast dishes as well as western ones. Also, they have a cell phone that you can use while staying in the hotel that has data access and Google Maps!

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Intercontinental in China!
Fabulous hotel & service next to China National Convention Center, across the road from Olympic Park. I try to stay here each time I visit Beijing.

8/10 Good

ZAIPENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Chinese restaurant is pretty expensive
Stayed 2 nights in Feb 2018

4/10 Poor

Rick, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
No AC!
Stayed 5 days and the hotel turned off the AC. Told me to open window and heard stop traffic all night long! Welcome to China.
Stayed 5 nights in Nov 2017

8/10 Good

Tom , Seoul, Korea

Liked: Cleanliness, room comfort
Very close to the Convention center
If you are visiting Beijing for convention. This place is the best location to be. Hotel facility is excellent and quite clean. But nothing else is near there. The nearest convenient store is about 2km away. But I will come to this place again because of the location near convention center.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Cecilia , Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The room was big and comfortable with view to the water cube. Some lights in the closet were not working but it was a minimum detail. The personnel very kind and ready to help in any moment... I had a mistake with the security box and they solved it in less than 10 minutes. Excellent breakfast Buffet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ibrahim, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel, attached to the convention center. Breakfast is good, but could be improved

10/10 Excellent

James, west lafayette, IN, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business and meetings at CNCC
mostly for business. Subway was a little hard to find, but once Ifound it, was conveneint for some personal travel at the end of the stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
This hotel still charges for internet !! Why should anyone pay for internet connection when he can get it free in other hotels ? This is a booking stopper Beds were saggy TV set was not working properly in my room rooms were clean

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, Raleigh, North Carolina USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!

10/10 Excellent

Darren, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, up to the expected standard
I stayed one week at this hotel, for business. The staff are very helpful, and friendly and the room was spacious, comfortable and up to the usual Intercontinental standard. Also good value for money. The breakfast is great with a wide selection (although it's quite expensive). My only reservation is that I found the endless security at the hotel very imposing, but this seems to be the norm all over the city. All in all, I would stay here again certainly.

6/10 Okay

Suli

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, excellent room and staff.
The hotel has great views of Olympic park, especially at night, and is near by a shopping mall in the park with restaurants. The Expedia rate was great, and including breakfast is a good deal when added to the room rate. Restaurants at the hotel are very nice, but very expensive. Breakfast was very good. Wifi connection was strong, but connections to US web sites is slow, and many are blocked by firewall in China. It worked well for email and news sites, not a lot else.

10/10 Excellent

Wade, United States

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Affordable; Service: Outstanding; Cleanliness: Beautiful; If you are wanting a light meal, room service is the only place to dine.

8/10 Good

RB, Pune, India

Liked: Room comfort
Very convenient for exhibition
Overall a nice hotel. The duty manager, Claire, was nice enough to allow me a free late check out.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attending GMIC
Great facilities, helpful stuff , the only problem is a lack of English communication.

8/10 Good

MM, Burbank, CA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
2 Star Hotel with 5 Star Prices
HORRIBLE!!!! No one at this hotel could understand my request!! The air conditioning wasn't working in my room and it felt like it was 85 degrees the whole time! They were suppose to move me to a cooler room and that never happened! I will never stay at this establishment ever again!!

6/10 Okay

MM, Los Angeles, CA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Unsatisfied Traveler
The hotel was nice as expected BUT the air conditioners in every room weren't working for the duration of my stay! The management wouldn't compensate us for the inconvenience but instead offered to move us to a cooler room (again without air conditioning!) Not happy with Intercontinental AT ALL!!

10/10 Excellent

Matt, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
A very high quality hotel property as one would expect from Intercontinental. Very luxurious rooms, and excellent service.

8/10 Good

One frequent traveller

Liked: Cleanliness, staff & service, room comfort
Great business hotel
I am happy with the hotel, especially with its proximity to the China National Convention Center. Only 2 issues is that the hotel ambience light is a little too dark for me, especially in the corridors and the room. And the dining options, for example the coffee and tea offered in the lounge/cafe were either cold or tasteless and restaurant menu items are quite wanting.

8/10 Good

Joe, San Diego

Liked: Staff & service, property conditions & facilities, room comfort
Misleading area advertised by Expedia.
The hotel was ok, but definitely not in the Chaoyang district like it said it was. I booked the hotel using the "unpublished hotel" feature, where all you have to go on is where the hotel is located, and it's star rating. The hotel was well outside of Choayang district, which is a densely populated fun night-life area. The intercontinental, Beichen is located in the (wait for it) Beichen district. Which is near the convention center and the olympic park. Very little is within walking distance. So, this isn't a fault of the hotel, if you're looking for a place close to the convention center then this is the hotel to go with. Much better than the Grand Convention Center Hotel immediately next door, which I also stayed at while I attended the convention.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
New hotel for the Olympics. Can't go wrong for business.

8/10 Good

Erin, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very new and stylish facility
The hotel is very amenable and beautifully done, and its restaurants are great. It's located next to the Olympic village, which is interesting but as far as I could tell, the only reason for being out that way. The area is not a thoroughfare.

10/10 Excellent

Rick, Palmerston North

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in great area
The hotel was excellent in every way. Well appointed and in easy walking distance to extensive shopping in the underground mall located within the Beijing Olympic Park.

8/10 Good

Xudong Fu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gerald Pohost, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Attached to the Beijing Convention center, this is a superb business hotel. Modern: The flat room key allows identification of both secure access on the elevator plus your floor without pushing any buttons. The breakfast buffet is among the best anywhere. The rooms are spacious and comfortable.