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Reviews of Best Western Plus Bend North

2.5 out of 5
Best Western Plus Bend North
20615 Grandview Dr, Bend, OR

Reviews

8.2

Very good

Rating 10 - Excellent. 469 out of 1003 reviews" "
Rating 8 - Good. 307 out of 1003 reviews" "
Rating 6 - Okay. 116 out of 1003 reviews" "
Rating 4 - Poor. 64 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Serena

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It wasn’t about the property specifically, but I called and asked if it would be better to go through Expedia or go through the hotel directly and they told me it wouldn’t make any difference. But when I got to the hotel, they asked me if I wanted to sign up for best Western rewards.and they could give me a $50 gift card. Come to find out I’m already at best Western rewards member so I was not eligible for the $50 gift card. Plus, I also end up spending $25 more because they didn’t put my membership information in. Also, my points have not been credited to me. Also there was a promotion where you could stay two nights and get a third night free and now I feel like I’m missing out on that promotion. I hope somebody responds and makes it everything right
Stayed 1 night in May 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, staff is helpful, good location, great breakfast
Stayed 3 nights in Apr 2024

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
there was a lot of construction going on.
Stayed 1 night in Apr 2024

8/10 Good

Kiersten

Wonderful
Stayed 2 nights in Apr 2024

10/10 Excellent

bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good choice in Bend
Stayed 2 nights in Apr 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, fun pool and yummy breakfast!
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Travelled with partner
Good
Stayed 1 night in Apr 2024

8/10 Good

Rachel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was a nice hotel in a very convenient location, close to Target, Trader Joe's, and many other stores and restaurants. I did call on Sunday or Monday before our trip the following weekend to check if the hot tub was in good working condition, and it was confirmed that it was. Then we arrive and I overhear that the hot tub is down and it was also blocked off. Huge disappoint! That was one of the main highlights for our weekend family trip, and we were all very disappointed. Also, something very sharp pricked my big toe between the tile and carpet, likely some staple or whatever is used to keep the carpet down. That hurt and bled a bit, but when I told the front desk, the maintenance person was right there and planned on taking care of it right away so that was really great to see and hear that they take those maintenance issues seriously. We would stay again, but would cancel beforehand if we found out the hot tub was down again. Probably call the day before our trip instead to check.
Stayed 1 night in Mar 2024

10/10 Excellent

Maria, Bellingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient.
Stayed 2 nights in Feb 2024

8/10 Good

Tj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good. Staff was nice and helpful. Only downside was that breakfast was 10 minutes late. Other guests weren’t happy!
Stayed 1 night in Apr 2024

10/10 Excellent

Jami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff members!
Stayed 1 night in Apr 2024

8/10 Good

Alvaro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Too bad for all the construction going on.
Stayed 4 nights in Mar 2024

6/10 Okay

Shawn, Spokane

Liked: Property conditions & facilities
Room could use some updating, especially the stained carpeting. It smelled like carpet deodorizer when I arrived, and was difficult on my asthma. I had to leave the fan running continuously the three days I was there. Bedding covers were old and worn.
Stayed 3 nights in Mar 2024
Response from Bethany Newlin on 3 Apr,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Samantha

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Was super bummed that the hottub was out of service when that was the main reason I booked. First time walking into room there was a big clump of hair sitting right on the desk. The toilet looked like it hadn’t been cleaned as well. Super bummed with this stay:
Stayed 3 nights in Feb 2024
Response from Bethany on 23 Feb,2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately, we had an ignitor go out on the spa and were waiting for it to get shipped in. As for housekeeping, we will be sure to follow up with the room you were in and use it as a training exercise with our employees to ensure it does not happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 Excellent

Dan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 2 nights in Feb 2024
Response from Bethany on 28 Feb,2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 Excellent

Darrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and awesome staff
Response from Bethany on 28 Feb,2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

8/10 Good

Charity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bethany on 28 Feb,2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 Excellent

Charles

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and nice.
Stayed 5 nights in Jan 2024
Response from Bethany on 28 Feb,2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 Excellent

Ginny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice, yummy breakfast. I enjoyed my clean comfortable room for 2 days.
Stayed 2 nights in Feb 2024
Response from Bethany on 28 Feb,2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

4/10 Poor

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh
Hot tub wasn’t working and pancake maker was broken. Breakfast was not great.
Stayed 2 nights in Feb 2024
Response from Bethany Newlin on 6 Feb,2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our pancake machine is now open and running. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Bethany NewlinGeneral Manger

10/10 Excellent

Cathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All is excellent except for the curtain in my room that I can’t fully close to make the room dark to sleep due to the lights outside.
Stayed 1 night in Feb 2024
Response from Bethany on 28 Feb,2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

2/10 Terrible

David

Stayed 1 night in Jan 2024
Response from Bethany on 24 Jan,2024
Hi David, I'm so sorry to hear you did not enjoy your stay. Could you please elaborate so we can provide better service in the future? Thank you,Bethany NewlinGeneral Manager

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service
Very helpful staff clean safe the breakfast was just ok but overall nice

10/10 Excellent

Rachael

Stayed 2 nights in Jan 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, a bit off the highway which was quiet. Pool and hot tub was exactly what we needed. Room was clean.
Stayed 1 night in Jan 2024

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Christopher, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk attendant was friendly and very helpful. Hot tub was exactly what we needed after long drive :)
Stayed 1 night in Dec 2023

8/10 Good

Janet

Stayed 4 nights in Dec 2023

10/10 Excellent

Heriberto, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
ADA access for families
It would a good policy to have at least 1 ADA accessible shower room with 2 beds for families traveling together with someone who requires an ADA facility.
Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best things about a Best Western Plus is the breakfast. Good selection of hot and cold items and the coffee was always good.
Stayed 7 nights in Nov 2023

10/10 Excellent

Quinn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very friendly and helpful. Breakfast was excellent - the breakfast staff were very hard working and were always cleaning or restocking items that were running low. Rooms were very clean and the bathroom fixtures were modern with an excellent shower.
Stayed 3 nights in Nov 2023

10/10 Excellent

Arleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I often find that hotel beds are very soft and not conducive to a good night’s sleep. I asked the clerk who checked us in for a room with an extra firm bed. She allowed us to check out our room to make sure the bed was firm enough. It was. We felt she went beyond the usual level of care for our needs.
Stayed 1 night in Nov 2023

10/10 Excellent

Kelley

Stayed 3 nights in Nov 2023

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk was outstanding!
Stayed 1 night in Nov 2023

2/10 Terrible

Edmond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pillow and bed bad! The window didn’t close so it was very cold at night
Stayed 2 nights in Nov 2023
Response from Bethany Newlin on 20 Nov,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 541-317-8500.Sincerely,Bethany NewlinGeneral ManagerBest Western Plus Bend North

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. A little challenging woth al BBB the road construction. Mattress was at the end of its life. Good breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facilities and friendly staff
Stayed 1 night in Nov 2023

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location Easy to get to Sisters and downtown Bend so we could enjoy all areas.
Stayed 1 night in Nov 2023

10/10 Excellent

Arnold

Liked: Staff & service, amenities, property conditions & facilities
Every thing
Stayed 2 nights in Nov 2023

8/10 Good

HAI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot has many spots.
Stayed 1 night in Oct 2023

2/10 Terrible

Shannon

Travelled with family
Disliked: Staff & service
Shady Management! Dont stay here.
Unfortunately, I have to give Best Western Plus Bend North with a terrible review mostly with customer service. This would have been a go to hotel for us had this incident not happened. The hotel itself was fine however I was charged $150 for an incident that happened after my family checked out. We were accused of smoking in the room which is impossible because my husband and I are both non-smokers. We also had with us our 12 year old daughter who can absolutely attest to this fact. It is very unprofessional to acuse paying customers of wrongful doings. When I discovered the charge, I knew it had to be a mistake because I ALWAYS leave our hotel rooms or airb&bs in top notch condition. I asked to speak to the manager who wasn't there at the time so I called back again at the time I that she would be in and I was given the complete run a round. I still have yet to speak to the manager. I hope that the hotel does the appropriate thing and reimburses my credit card. I'm not sure how this even happened but it is concerning that hotels can do this even after charging high rates to stay there to begin with. We would have made frequent stays at Best Western Plus Bend North if this had not happened, but the hotel management can not be trusted here. Dont stay here. There are plenty of other options. I will follow up to let other consumers know if the hotel did the right thing and reimburses my credit card.
Stayed 2 nights in Oct 2023
Response from Bethany Newlin on 2 Nov,2023
Hi Shannon, Unfortunately, we have pictures of ashes and a receipt from the day you stayed with that date on it. So the smoking charge will stand. I'm sorry this is unfavorable to you. If you have any questions, you can reach out to me directly at the hotel.Bethany NewlinGeneral Manager

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Penny

Stayed 1 night in Oct 2023

2/10 Terrible

Alfred

Stayed 3 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Close to where i needed to be.
Stayed 1 night in Oct 2023

8/10 Good

Darrell

Travelled with family
Hot tub closed both night at 7 pm for maintenance. Real disappointing.
Stayed 1 night in Oct 2023

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service here was absolutely fabulous! Hopefully Darien is working during your stay. They were so friendly and helpful. They made our stay so much better and more enjoyable, we decided to book a second night! The location is also super convenient for getting in and out of the Bend area. And the breakfast was surprisingly tastey.
Stayed 1 night in Oct 2023

4/10 Poor

Christian

Stayed 1 night in Oct 2023
Response from Bethany Newlin on 26 Oct,2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North