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Reviews of Grand Luxor Hotel

4 out of 5
Grand Luxor Hotel
Carretera Benidorm a Finestrat, Partida del Moralet s/n, Benidorm, Alicante

Reviews

9.0

Wonderful

Rating 10 - Excellent. 204 out of 323 reviews" "
Rating 8 - Good. 84 out of 323 reviews" "
Rating 6 - Okay. 17 out of 323 reviews" "
Rating 4 - Poor. 7 out of 323 reviews" "
Rating 2 - Terrible. 11 out of 323 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities where perfect only one problem was the food although extremely good and varied the hot selection tended to be cold every thing else was wonderful thank you .
Stayed 7 nights in Apr 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a little out of Benidorm and you need a taxi to get down town. Taxi is about 12 euros. View from the room is beautiful. We liked the tile floors and design of our room. There were plenty of options in the breakfast buffet. Staff was cheerful and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dumitru costica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and rooms excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel & a great location for seeing the beaches, towns & the interior of that area. From the moment we were greeted by the gatehouse team, to the reception, catering & cleaner staff, they were all great ambassadors for the company. Apart from one luke warm bar meal and an influx female under 19 football teams who were noisy at times, I would still thoroughly recommend this hotel. PS double check what you have booked in terms of a Mountain or Sea view.
Stayed 7 nights in Feb 2024

8/10 Good

graeme, san pedro del pinatar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Quiet area outside Benidorm but very clean and comfortavke beds.. SPA facilities closed. This was not disclosed before booking.
Stayed 1 night in Jan 2024
Response from Álvaro Oltra on 17 Jan,2024
Good afternoon Mr Graeme,Thank you for taking the time to review your stay with us.We are pleased to know that our location was to your liking, and you enjoyed a peaceful time in our hotel.We apologize that our Spa was out of service, and that was a negative point for your stay.We look forward to welcoming you back to our establishment.Best regards.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great experience could possibly be 5 star
Stayed 2 nights in Jul 2023

8/10 Good

ANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Good view from the balcony. Nothing near. Small bed.
Stayed 1 night in Sep 2022

6/10 Okay

martine

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Checked in late evening, no food available!
Stayed 3 nights in Jun 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

8/10 Good

Madelaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Check in and out are long and slow. There is no point of recycling at the hotel all waste from room is in one bin. Great entertainment and friendly staff.
Stayed 2 nights in Jul 2021

2/10 Terrible

Bernadette

Travelled with family
Disliked: Staff & service, room comfort
Not good off season. Food extremely poor, service poor, bar closed, pool closed. No atmosphere at all. Wouldn't stay here again, would not recommend.
Stayed 3 nights in Oct 2019
Response from Grand Luxor Hotel on 7 Nov,2019
Dear Bernadette, Thank you very much for having taken the time to share your experience with other travelers via Hoteles.com. We are sorry to hear that you have found the hotel off-season despite having included the access to Terra Mítica on Saturday 26th and Sunday 27th October and Mundomar every day. Once again thank you for all your comments. Kindest Regards, Guillermo Martínez Sales Account Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Hotel and Location, rooms are very modern and comfortable, view over Benidorm is stunning in the sea view rooms. Breakfast was a big disappointment, there was a huge conference at the hotel and the families were put into a temporary breakfast area, which was chaotic, no clean tables, food was very poor and heated from oil burners in temporary Bain Marie’s and they could not wait to clear the buffet and people from the room at 10am. This did have a bearing on my opinion of the hotel and considering how much breakfast cost for the 4 adults we could have driven into the town and had a better breakfast.
Stayed 1 night in Oct 2019
Response from Grand Luxor Hotel on 7 Nov,2019
Dear guest, Thank you very much for having taken the time to share your experience with other travelers via Expedia. We are pleased that you found the hotel beautiful. We are sorry about the issues with breakfast during the Halloween weekend. We have shared your comments with our Management team members to make sure that the issue you have encountered is noted. Once again thank you very much for all your comments. Kindest Regards, Guillermo Martínez Sales Account Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 mins from centre of Benidorm which suited us fine (€15 taxi) lovely hotel, fantastic spa (great massage!), food great, drinks a bit expensive but overall really pleasing. Would suggest asking about their planned company event nights (so not open to public) as one night very loud music until 2.30 :( and this is the only reason for not the highest score. We could have moved rooms at 1.30am but funnily enough chose not to so just put up. Such a shame as other than that it was ideal.
Stayed 2 nights in Oct 2019
Response from Grand Luxor Hotel on 22 Oct,2019
Dear guest, Thank you very much for having taken the time to share your experience with other travelers via Expedia. I am pleased that you liked the hotel, the location and the spa. Your comments about the event nights have been shared with our Management team members to make sure that the issue you have encountered is to be reviewed. Once again thank you very much for all your comments. We look forward to welcoming you back. Kindest Regards, Guillermo Martínez Sales Account Manager

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels we've stayed in
Hotel spotless, staff and service amazing.
Stayed 1 night in Oct 2019
Response from Grand Luxor Hotel on 14 Oct,2019
Dear Paul, Thank you very much for having taken the time to share your experience with other travelers via Hoteles.com. We are pleased that you found the hotel spotless and met the expectations. Once again thank you very much for your review. We look forward to welcoming you back. Kindest Regards, Guillermo Martínez Sales Account Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shame the Park on site was not open as it was one of the reasons we stayed there . The Hotel was stunning
Stayed 3 nights in Sep 2019
Response from Grand Luxor Hotel on 10 Oct,2019
Dear guest, Thank you very much for having taken the time to share your experience with other travelers via Expedia. We are pleased that you found the hotel stunning. On the other hand, we are sorry that you couldn´t enjoy the Park. We look forward to welcoming you back. Kindest Regards, Guillermo Martínez Sales Account Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool, the hotel were beautiful. Staff were very friendky
Stayed 3 nights in Sep 2019
Response from Grand Luxor Hotel on 7 Oct,2019
Dear guest, Thank you very much for having taken the time to share your experience with other travelers via Expedia. We are pleased that you found the hotel beautiful. Once again thank you very much for all your comments. We look forward to welcoming you back. Kindest Regards, Guillermo Martínez Sales Account Manager

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Perfect for theme park, good for families. BUT too far out of town. Poor signage to pool. 40 euro expensive for late check out. Breakfast ends too early (10.30)
Stayed 2 nights in Sep 2019
Response from Grand Luxor Hotel on 10 Sept,2019
Dear Alex, Thank you very much for having taken the time to share your experience with other travelers via Expedia, we always take good note from the comments of our guests. I am pleased that you found the hotel very nice, also that you liked the location and direct access to Terra Mítica theme park. Your comments about signage, check-out and breakfast timings have been shared with each of our Management team members to make sure that all the issues you have encountered are to be reviewed. Once again thank you very much for all your comments. We look forward to welcoming you back. Kindest Regards, Guillermo Martínez Sales Account Manager

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Grand Luxor Hotel on 11 Sept,2019
Estimado Jordan, Muchas gracias por compartir su valoración en Hoteles.com, estamos encantados de haber sido el hotel elegido durante su reciente estancia en Benidorm. Nos alegra saber que su experiencia ha sido de 10 pues es la experiencia que queremos que nuestros huéspedes reciban. Agradeciéndole nuevamente su valoración, reciba un cordial saludo y esperamos darle la bienvenida de nuevo en un futuro próximo. Guillermo Martínez Sales Account Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from Grand Luxor Hotel on 5 Sept,2019
Estimado/a huésped, Muchas gracias por elegirnos para su última estancia y por compartir su valoración en Expedia. Desconocemos los motivos de su baja valoración y lamentos no conocer los motivos de esta. Agradeciéndole nuevamente su valoración, reciba un cordial saludo. Guillermo Martínez Sales Account Manager

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Review Grand Luxor
Great value to include access to the parks. Lovely rooms well presented and spotlessly clean. Breakfast buffet huge and great food. Reception needs to advise guests at check in on arrival times of breakfast and check out times. We had to go back to ask as no answer no home from room phone when we called to ask the question. Hotels.com also need to advise customers that you need to always have a passport for checkin. The hotel info on confirmation document stated you require a government issued form of ID for checkin but this only applies if you are Spanish. Anyone not Spanish needs a passport. A drivers licence won’t do.
Stayed 1 night in Aug 2019
Response from Grand Luxor Hotel on 28 Aug,2019
Dear Lorraine, Thank you very much for having taken the time to share your experience with other travelers via Hotels.com. We are pleased that you found the rooms very clean, also that you liked the location and direct access to Terra Mítica theme park. We always take good note from the comments of our guests. Your comments have been shared with each of our Management team members to make sure that all the issues you have encountered are to be reviewed. Once again thank you very much for all your comments. We look forward to welcoming you soon. Kindest Regards, Guillermo Martínez Sales Account Manager

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Grand Luxor Hotel on 29 Aug,2019
Estimada Claudia, Muchas gracias por elegirnos para su última estancia y por compartir su experiencia en Hoteles.com. Agradeciéndole nuevamente su valoración, reciba un cordial saludo. Guillermo Martínez Sales Account Manager

2/10 Terrible

Adam

Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

This was a nice hotel set way back from the chaos of Benidorm. Hotel and room was very clean. Unlimited free access to Terra Mitica was a bonus as it’s 50 yards from Reception. Walking into Benidorm is just over 3 miles downhill all the way! 13 euros will get you back up the hill in a taxi at the end of the night. Only complaints I had were: You have a Tea/Coffee boat in the room, but only get sachets on the first night, same with bottled water. The length of time for lift doors to open once reaching your floor becomes really annoying. Hotel could do with a shop, it’s 4/5 star hotel that has a few vending machines. Although the proximity of Terra Mitica is nice, the rooms at the rear of the hotel are subject to the TM theme tune constantly played from morning until 10pm. The pools don’t open until 10am and Breakfast doesn’t start til 8am
Stayed 6 nights in Aug 2019
Response from Grand Luxor Hotel on 4 Oct,2019
Dear guest, Thank you very much for having taken the time to share your experience with other travelers via Expedia, we always take good notes from the comments of our guests. I am pleased that you found the hotel clean, also that you liked the location and direct access to Terra Mítica theme park. Your comments about tea/coffee facilities, breakfast timings, and the music have been shared with each of our Management team members to make sure that all the issues you have encountered are to be reviewed. Once again thank you very much for all your comments. We look forward to welcoming you back. Kindest Regards, Guillermo Martínez Sales Account Manager

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 2-day rest before staying with family
Great pool very clean and well tended. Brilliant having free access to terra mitica - effortless, literally a 30 second walk from the hotel reception to the theme park gate. Buffet breakfast and dinners were very good indeed, excellent selection and quality food, cheap beer and wine. Will be returning next year for sure.
Stayed 2 nights in Aug 2019
Response from Grand Luxor Hotel on 19 Aug,2019
Dear Jonathan, First of all I would like to thank you for choosing our hotel to spend your days in Benidorm and for taking the time to write about your recent stay. We are delighted to hear that you enjoyed our pools and the Mediterranean Buffet Breakfast as we always strive each day to provide the best quality with fresh products bought locally. We will pass the lovely comments to our Food and Beverage Manager as our goal is to provide our guests with impeccable service and to have a memorable stay. I hope you give us the opportunity to welcome you in a near future and we will do our best to achieve your expectations. Kind Regards, Guillermo Martínez Sales Account Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Grand Luxor Hotel on 5 Oct,2019
Estimado huésped, Muchas gracias por compartir su valoración en Expedia, estamos encantados de haber sido el hotel elegido durante su reciente estancia en Benidorm. Agradeciéndole nuevamente su comentario, reciba un cordial saludo y esperamos darle la bienvenida de nuevo en un futuro próximo. Guillermo Martínez Sales Account Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great liked it and will visit again
Stayed 7 nights in Feb 2019
Response from Grand Luxor Hotel on 6 Aug,2019
Dear Guest, Thank you for sharing your recent experience with me and my team. We all very much look forward to welcoming you back with us again soon. Kind Regards, Guillermo Martínez, Sales Account Manager

10/10 Excellent

Darren, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Definitely got the wow factor look no further than the hotel luxor and you get an added bonus when you check in free entry in all the parks Stunning pools aswell
Stayed 2 nights in Aug 2019
Response from Grand Luxor Hotel on 6 Aug,2019
Dear Guest, Thank you for sharing your recent experience with me and my team. We all very much look forward to welcoming you back with us again soon. Kind Regards, Guillermo Martínez, Sales Account Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Grand Luxor Hotel on 30 Aug,2019
Estimado cliente/a, Muchas gracias por compartir su valoración en Expedia, estamos encantados de haber sido el hotel elegido durante su estancia en Benidorm. Agradeciéndole nuevamente su valoración, reciba un cordial saludo. Guillermo Martínez Sales Account Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Long way into main town Very clean
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Friendly Hotel with stunning views!
Attended the Europ Foods trade fair! Lovely new hotel and excellent friendly staff professional and fabulous views over Benidorm and sea!!
Stayed 1 night in Apr 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special treat
Went to the luxor for a weekend away in Benidorm for st Patrick's day but just enough out of the way from hussel n bussel. What a fantastic choice .the hotel is outstanding from arriving to leaving it was just mind blowing ...faultless in everyway ...rooms...staff...friendliness of all the staff ..it's a must to go there especially if you want to treat someone special...little tip ..book delux.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was exceptional. Food very good. Staff super helpful.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Stay bad in this hotel! Dislike..service bad, no including breakfast
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a fantastic New Years Eve Gala included in the extremely reasonable price. Would definitely return
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay over New Year. Wonderful gala dinner in a great location. A real surprise that exceeded all expectations.
Stayed 2 nights in Dec 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a fabulous place to stay!
Fantastic! We’ll be back very soon!
Stayed 1 night in Dec 2018

10/10 Excellent

AJH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views from the sea facing rooms. Service was excellent, ample parking and generally an excellent stay.
Stayed 1 night in Nov 2018

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!
Great hotel for Terra Mitica park, lovey room with amazing view, and great service. Breakfast was a bit busy the Saturday morning. Apart from that our stay was perfect.
Stayed 2 nights in Oct 2018

10/10 Excellent

LORRAINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel in the crown
Awesome hotel stayed in lots of 4 star in Benidorm have to say this was a different league SUPERB
Stayed 2 nights in Oct 2018

10/10 Excellent

Chris, West Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful stay, away form the noise
This is a class act, almost 4 miles back from the coast in an elevated position. it was very quiet until the weekend, when a works convention descended on the hotel.
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay, great staff, very clean, would definitely go again
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely place but
Advertised as 5 to 10 min walk to beach but was actually a 10 to 15 min taxi ride as were no buses ended up very costly in the end. Taxis vary in prices, also we were half board including breakfast and dinner I was very disappointed with the food was always cold never hot, dinner is also a buffet and is cold. Spa was expensive for what it was 20 euros for one hour and some of the spa wasn’t even working. Won’t be booking through Expedia again as I don’t believe they are truthful when advertising
Stayed 3 nights in Sep 2018

8/10 Good

john, uk

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel would go back
Luxor was a great experience I could not fault the hotel the reception Staff were all very nice . The bar staff In the lux bar were not as nice as they could be the restaurant staff were lovely People they did all they could for us The free tickets for the theme parks Was very nice the mitcha park is a must I could not believe what was in there For free . The end of day show was very good ..
Stayed 7 nights in Sep 2018

10/10 Excellent

Amanda, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, clean and beautifully decorated. Would stay here again, we hired a car to get around and it was fairly cheap for the five days we had it. Taxis would have probably been more expensive for the number of trips out we took. Highly recommended hotel.
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with excellent facilities beautiful locations. Especially Kids enjoyed the stay because the hotel was within the terra mettica park.
Stayed 4 nights in Aug 2018