Desk, iron/ironing board, free cots/infant beds, rollaway beds
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Reviews of Holiday Inn Express & Suites Bryant - Benton Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Bryant - Benton Area, an IHG Hotel
7224 Alcoa Road, Benton, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 420 out of 630 reviews" "
Rating 8 - Good. 155 out of 630 reviews" "
Rating 6 - Okay. 30 out of 630 reviews" "
Rating 4 - Poor. 14 out of 630 reviews" "
Rating 2 - Terrible. 11 out of 630 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Precious

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Clean facility.
Stayed 1 night in May 2024

8/10 Good

tad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard, Grand Blanc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FRONT DESK on 10 Apr,2024
Thank you for staying with us we are happy you enjoyed your stay

10/10 Excellent

Gilberto

Stayed 1 night in Mar 2024
Response from FRONT DESK on 10 Apr,2024
Thank you for staying with us we are happy you enjoyed your stay

10/10 Excellent

Tony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Breakfast was great. Clean and friendly.
Stayed 1 night in Mar 2024
Response from Walt on 15 Mar,2024
Thank you for your feedback, We're glad you enjoyed your stay and our fabulous breakfast. We look forward to seeing you again

8/10 Good

Eric

Stayed 1 night in Feb 2024
Response from FRONT DESK on 10 Apr,2024
Thank you for staying with us we are happy you enjoyed your stay

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast!! Friendly staff.
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay

6/10 Okay

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, unfortunately the breakfast is so bad
Stayed 2 nights in Feb 2024
Response from Front Desk on 21 Feb,2024
I'm sorry you did not enjoy your stay. Thank you for bringing this to our attention

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast really hit the spot before hitting the road.
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Mattress needs replaced.
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay we will look into your issue with the bed

4/10 Poor

Dusten

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs improvement
It’s an ok hotel. Good breakfast. Lobby and facilities are a little run down. The worse part was the bed. It was the worst condition of any hotel bed I have stayed in. They were so worn out and mine had a dent or hole and was incredibly uncomfortable
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Feb,2024
I'm sorry you did not enjoy your stay. Thank you for bringing this to our attention

10/10 Excellent

Mansel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Everything was just as it should be. Would I stay there again? I did. Booked again on our way back home and it was just as pleasant as the first time. They have one of the best hotel breakfast bars we have seen.
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay

8/10 Good

PATRICK, Gilroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Staff was very friendly.
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay

10/10 Excellent

Jose, Lexington

Travelled with family
Liked: Staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from Front desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay

10/10 Excellent

dianna

Stayed 1 night in Dec 2023
Response from Front Desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay

10/10 Excellent

Monica

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 21 Feb,2024
Thank you we are glad you enjoyed your stay

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Walt on 24 Dec,2023
Thank you for your feedback, we're so glad you enjoyed your stay with us!

6/10 Okay

Joel, Fair Oaks

Business traveller
Liked: Cleanliness, staff & service, amenities
Quiet a loud property with lots of road noise, sirens and noise from other rooms. It feels like the cut corners on insulation.
Stayed 2 nights in Dec 2023
Response from Walt on 22 Dec,2023
Thank you for your feedback. Sorry to hear that your stay did not live up to your expectations. Next time maybe we can have you in a room that faces away from the interstate and hopefully that will help with the noise issue.

10/10 Excellent

John G.

Stayed 1 night in Dec 2023
Response from Walt on 22 Dec,2023
Thank for the feedback! We're glad you enjoyed your stay

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management on 13 Dec,2023
Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear you enjoyed your experience at our hotel. We hope to have the pleasure of welcoming you back soon for another stay.

6/10 Okay

Barbara

Stayed 2 nights in Nov 2023
Response from Management on 13 Dec,2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value all comments from our guest as they help us improve our services. We're sorry to hear that your experience fell short of expectations, we'd like to extend our apologies for any inconveniences you may have encountered during your stay. If you have any specific details or suggestions you'd like to share that could assist us in making improvements, please don't hesitate to reach out. Thank you.

10/10 Excellent

Lena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and surrounding area was walkable and felt safe
Stayed 1 night in Nov 2023
Response from Management on 13 Dec,2023
Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an exceptional stay at our hotel and that our services met your expectations. We always strive to provide the best possible experience for our guests. We look forward to welcoming you back for another fantastic stay.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to interstate
Stayed 1 night in Nov 2023
Response from Management on 13 Dec,2023
Thank you for choosing to stay with us and for taking the time to leave your feedback. Your rating and review are greatly appreciated. If there's anything specific that stood out or any aspect of your stay you feel we could improve, please let us know.

8/10 Good

Diane

Travelled with family
Liked: Staff & service
Great
Stayed 2 nights in Nov 2023
Response from Management on 13 Dec,2023
Thank you for taking the time to leave such a wonderful review. Your rating means the world to us, and we are delighted that our accommodations and services met your expectations. We genuinely hope to have the pleasure of welcoming you back for another exceptional stay in the future.

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be returning.
Stayed 1 night in Nov 2023
Response from Management on 13 Dec,2023
We are thrilled to hear that you had an excellent experience during your stay at our hotel! Our team works hard to ensure that every guest has a comfortable and enjoyable time with us, so it's incredibly rewarding to know that our efforts have made your visit great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 13 Dec,2023
Thank you for choosing our hotel and for taking the time to leave your feedback. We continuously strive to provide great hospitality and a comfortable environment. We hope to have the pleasure of welcoming you back for another fantastic stay.

8/10 Good

Timothy

Stayed 1 night in Oct 2023
Response from Management on 13 Dec,2023
Thank you for choosing to stay with us and for taking the time to share your feedback. We are thrilled that the services met your expectations. If there's anything specific you feel we can enhance to make your next visit better, please let us know.

8/10 Good

Karen, Millstadt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 13 Dec,2023
Thank you for choosing to stay with us. Your feedback motivates us to continue providing exceptional service and ensuring that each guest has a memorable stay. We hope to welcome you back for another enjoyable experience.

8/10 Good

TONYA, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Aug 2023
Response from Management on 13 Dec,2023
We are thrilled to hear you had a satisfactory experience during your stay. Your comment is valuable to us as we continuously strive to provide exceptional service. Should your travels bring you back in this area, we hope to have the opportunity to welcome you again.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 14 Dec,2023
Thank you for your stellar 10 out of 10 rating. We're thrilled to know that your stay with us exceeded expectations. Our team always strives to provide top-notch service and create unforgettable experiences for our guests. We genuinely appreciate you and hope to welcome you back in the near future.

10/10 Excellent

Nelson

Stayed 1 night in Sep 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
The elevator button to call the elevator to the lobby could be more obvious. Maybe an arrow pointing up would help
Stayed 1 night in Sep 2023
Response from Walt on 20 Sept,2023
Thank you for bringing the elevator button to our attention. I will discuss this with our elevator company.

10/10 Excellent

DINO, THE WOOLANDS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel.
Stayed 1 night in Sep 2023
Response from Walt on 20 Sept,2023
Thank you for your feedback, we're glad you enjoyed your stay

10/10 Excellent

James N

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful we travel alot and this is one of the best motels we ever stayed at
Stayed 1 night in Aug 2023
Response from Walt on 20 Sept,2023
Thank you for your feedback, we're glad you enjoyed your stay!

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Management on 13 Dec,2023
Thank you for staying with us and for taking the time to leave a rating. We appreciate the feedback and are glad to see that you had a positive experience during your stay. We hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
Easy access clean quiet comfortable - Anna was excellent at check in. Great coffee too!
Stayed 1 night in Aug 2023
Response from Walt on 20 Sept,2023
Thank you for your feedback, we're glad you enjoyed your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homeward bound
Overall very good but the room smelled like sewer seconday to drain in bathroom
Stayed 1 night in Aug 2023
Response from Walt on 20 Sept,2023
Thank you for your feedback, we will definitely look into what could be causing the odor. I assure you this is not typical of our guestrooms!

10/10 Excellent

Elroy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Nice location friendly staff and plenty of parking
Stayed 1 night in Aug 2023
Response from Walt on 20 Sept,2023
Thank you for your feedback, we're glad you enjoyed your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eastward bound
Very friendly expedient check in. Rooms were clean,quiet, and very comfortable
Stayed 1 night in Aug 2023
Response from Walt on 20 Sept,2023
Thank you for your feedback, we're glad you enjoyed your stay

10/10 Excellent

Erasmo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WSOH
Friendly staff, quick check in and clean location.
Stayed 1 night in Aug 2023
Response from Walt on 20 Sept,2023
Thank you for your feedback, we're glad you enjoyed your stay

6/10 Okay

Bryan

Business traveller
Liked: Cleanliness, room comfort
Pool was a breeding ground.
The hotel was fine but had advertised a pool. The pool was open, but it was beyond filthy. The top two steps were all that was visible when we arrived. A couple of days later, I asked the evening clerk (who was constantly on her phone) if the pool had been treated yet. Her reply was that she had treated it the night before. The bottom of the pool was still not visible for the gray cloudiness of the water.
Stayed 6 nights in Apr 2023
Response from Walt on 20 Sept,2023
I sincerely apologize for the condition of the pool. While safe to swim in, there is some cloudiness in it. We are working diligently to get it back to its usual crystal-clear state.

10/10 Excellent

Caleb

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like a brand new property. I liked the power of the shower head.
Stayed 1 night in Aug 2023
Response from Walt on 20 Sept,2023
Thank you for your feedback, we're glad you enjoyed your stay

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Walt on 20 Sept,2023
Thank you for your feedback, we're glad you enjoyed your stay