Exterior

Reviews of Microtel Inn & Suites by Wyndham Bentonville

2 out of 5
Microtel Inn & Suites by Wyndham Bentonville
911 SE Walton Blvd., Bentonville, AR

Reviews

8.0

Very good

Rating 10 - Excellent. 419 out of 1003 reviews" "
Rating 8 - Good. 342 out of 1003 reviews" "
Rating 6 - Okay. 111 out of 1003 reviews" "
Rating 4 - Poor. 78 out of 1003 reviews" "
Rating 2 - Terrible. 53 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Maryn

Disliked: Cleanliness
Stayed 3 nights in Apr 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was smooth and trouble free. All the staff were friendly and helpful. Even the clientele were a friendly bunch. Room clean. Liked the policy of no cleaning the room daily unless asked. Was sorry there was no microwave and the bathroom had no shelves for personal toiletries
Stayed 2 nights in Apr 2024
Response from Guest Relations - CJ on 3 May,2024
Thank you for your comments John. I will mention adding in extra shelving for personal items in the renovated bathrooms. We apologize that not having a microwave in the room was an inconvenience to you and hope that with additional accommodations being added in t he near future, this will no longer pose an issue. Once again, Thank you so much for staying with us, and we look forward to having you stay again soon.

6/10 Okay

Jake

Business traveller
The Room was decent, pretty clean but some trash was left in corners and under the bed skirt. nothing gross, just some hair product and a couple candy wrapper pieces. The hotel is due for some maintenance that would really spruce the place up, but otherwise my stay was comfortable and the staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Guest Relations - CJ on 3 May,2024
Thank you so much Jake. We greatly appreciate you taking the time to leave us a detailed message. We will work to correct procedures to keep this from happening again. The spruce is arriving shortly with the renovation of the hotel. We do hope to see you again in the future so you can stay in one of our renovated and updated rooms.

6/10 Okay

Charles

Liked: Staff & service
Bad location
Stayed 1 night in Apr 2024
Response from Guest Relations - CJ on 26 Apr,2024
We sincerely apologize that our location was an inconvenience for you. We are glad that you enjoyed the rest of your stay and will be here next time you may need our services. Thank you.

10/10 Excellent

Alex, Fort Smith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a room and they provided. Very satisfied.
Stayed 1 night in Apr 2024
Response from Guest Relations Attendant - CJ on 24 Apr,2024
Thank you so much Alex. We were very happy to help. We hope to see you next time you're in town or need a room.

6/10 Okay

Allan

Travelled with family
Liked: Staff & service, amenities
Are room did not get cleaned once.
Stayed 5 nights in Apr 2024
Response from Guest Relations - CJ on 22 Apr,2024
Dear Mr. Allen, we apologize that we did not meet your expectations during your stay. We have a policy in place for going green and out of respect for our guests. We usually do not clean our guests rooms without a request. We do appreciate you bringing this to our attention and will do better in the future. We hope this does not deter you from staying with us in the future.

10/10 Excellent

ALAN, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night on my way to visit friends, very nice hotel. Will stay again when the need arises.
Stayed 1 night in Apr 2024
Response from CJ on 15 Apr,2024
Thank you so much Alan. We'll look forward to having you stay with us again soon.

10/10 Excellent

Mary

Travelled with partner
Liked: Property conditions & facilities
I like this property, but our window overlooked the dumpster
Stayed 1 night in Apr 2024
Response from Front Desk Manager - Jake on 13 Apr,2024
Hi, Thank you for the review, we really appreciate your feedback. We are happy to here that you enjoyed your stay and well be sure to put you in a room with a better view the next time you stay with us :)

4/10 Poor

Nathan

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was clean for the most part. The bathroom was not up to par. The Clerk up front was not friendly at all. She was too busy to bother being nice I guess. The parking situation is a joke. And why is the hotel tucked behind a Starbucks? Not very convenient.
Stayed 1 night in Apr 2024
Response from Front Desk Manager - Jake on 10 Apr,2024
Hi, thank you for the review! We really appreciate your feedback. we are sorry to here that your stay was inconvenient and hope this does not affect your stay with us in the future.

10/10 Excellent

Chi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very respectful staff.
Stayed 4 nights in Mar 2024
Response from CJ on 9 Apr,2024
Thank you so much for that comment Chi. We look forward to having you stay with us again.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, liked mandarins at breakfast. Could use towel rack in bathroom to re-use towels
Stayed 2 nights in Apr 2024
Response from CJ on 9 Apr,2024
Thank you so much for your suggestion. We will discuss this in our next meeting. We greatly appreciate your feedback and look forward to having you stay with us again.

8/10 Good

Anne

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from CJ on 9 Apr,2024
Thank you Anne. We would love to know what could have made your stay with us a 5. We greatly are obliged for any and all feedback.

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They call within hours before our stay to say they were cancelling our stay because some issues with room. !!! Coincidence - rates double from time of booking to day of stay because an event in town .???? They didn’t have more rooms???
Stayed 1 night in Apr 2024
Response from CJ on 9 Apr,2024
Unfortunately sometimes this happens when we get overbooked by third parties and something happens to our rooms. We are sincerely apologetic for all inconveniences this may have caused you. We did not have any more rooms and were turning people away because of it, whilst trying to have the utmost consideration for our guests. Again, we do apologize. We hope we can still offer our hospitality services to you in the future.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extraordinary! We felt very comfortable and breakfast was delicious!
Stayed 1 night in Mar 2024
Response from CJ on 6 Apr,2024
Thank You Nancy! We look forward to having you stay with us again the next time you're in town.

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from CJ on 5 Apr,2024
Thank you Tim. We would love a bit more detail from you if you have a moment to reach out to us.

8/10 Good

Wes

Liked: Cleanliness, property conditions & facilities
Tucked back behind other businesses and driveway/parking lot unfinished
Stayed 1 night in Mar 2024
Response from CJ on 5 Apr,2024
Dear Wes, the parking lot is a matter that will be completed with the remodel. We plan to give more space for trailers. Thank you for taking your time to leave us a review.

10/10 Excellent

John, Edgewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were pleasant and helpful. Room was large and except for heat/air conditioning clean. We reported heater not working. They were unable to fix quickly and moved us to another room. All in all was good stay.
Stayed 8 nights in Mar 2024
Response from CJ on 5 Apr,2024
Thank you so much John. Glad we were able to keep you comfortable during your stay with us. We look forward to having you stay with us again soon.

10/10 Excellent

Kayla

Travelled with family
Liked: Amenities, property conditions & facilities
Loved the location
Stayed 1 night in Mar 2024
Response from CJ on 29 Mar,2024
Thank You so much. We look forward to having you stay with us again.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CJ on 29 Mar,2024
Thank you Paula. We hope to see you next time you're in town.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a nice room and the staff was very nice. The breakfast was good and it was great choice.
Stayed 1 night in Mar 2024
Response from CJ on 24 Mar,2024
Thank you so much David. We appreciate your compliments and will look forward to having you stay with us next time you're in town.

10/10 Excellent

Lena, Vian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here frequently and I’m always pleased with the accommodations and staff.
Stayed 2 nights in Mar 2024
Response from CJ on 23 Mar,2024
Thank you so much. I will pass the compliments on to our staff. We look forward to having you back soon.

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable & the breakfast this monring was delicious. We would definitely stay again.
Stayed 1 night in Mar 2024
Response from CJ on 18 Mar,2024
Kristi. Thank you so much. We appreciate the feedback and will let our breakfast attendants know. We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway and park.
Stayed 1 night in Mar 2024
Response from CJ on 15 Mar,2024
Thank you Penny. We'll look forward to having you stay with us again.

4/10 Poor

Bobby

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I like that it was clean and affordable. Easy access to visit my father inlaw in hospice. Not happy with rest and sleep. You can hear everything on both sides of our room. Front desk did give us another room but then following 5 am morning housekeeping banging doors and ironing board woke us up.
Stayed 2 nights in Mar 2024
Response from CJ on 13 Mar,2024
Dear Bobby. We sincerely apologize for the disturbances you experienced while you were staying with us. I can say that it was not our housekeepers that woke you up at 5 am, because they do not report to the hotel every morning until 8 am. However, we will address the noise issue with the team for future references. Thank you.

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CJ on 13 Mar,2024
Thank you Anand. We will look forward to having you stay with us again in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from CJ on 11 Mar,2024
Thank you William. Glad you enjoyed your time with us. We will look forward seeing you next time!

2/10 Terrible

DENNIS

Stayed 1 night in Mar 2024
Response from CJ on 10 Mar,2024
Dear Dennis. If you have a moment to reach out to us, we would love to know more about what made your stay this terrible. We appreciate all feedback and would like to resolve any issues we can.

8/10 Good

Andy

It was all ok
Stayed 1 night in Mar 2024
Response from CJ on 8 Mar,2024
Thank you Andy, We would love to know what would have made it great.

10/10 Excellent

janice

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We like staying at these hotels. They are always clean, and good locations and they do have a good breakfast. The only negative thing I would say about this particular one is that the front desk attendants are not customer service friendly. I passed the desk 3 times. They were not busy, they didn't acknowledge me at all. I think it's important to do that. When we left they were outside smoking and didn't say a word.
Stayed 1 night in Feb 2024
Response from CJ on 2 Mar,2024
Thank you Janice. We appreciate you bringing this to our attention. We also appreciate the compliments you left. We would like to have you stay with us again the next time you're in town, so we can show you our true hospitality. Again, Thank you so much.

10/10 Excellent

Tschanna Charrell McDougald

Liked: Cleanliness, staff & service, property conditions & facilities
Will be back
Stayed 3 nights in Feb 2024
Response from CJ on 25 Feb,2024
Thank you Tschanna! We look forward to having you stay with us again.

4/10 Poor

Virginia

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Feb 2024
Response from CJ on 16 Feb,2024
We sincerely regret this reflection of our establishment. We would love to know what made your experience this disappointing, if you don't mind reaching back out to us.Thank you

4/10 Poor

Louis

Stayed 2 nights in Feb 2024
Response from CJ on 22 Mar,2024
Louis, we regret to have not fulfilled our goal in providing a great experience during your stay. We would love to know more about your stay and what we can improve on, if you don't mind reaching out to us. Thank you.

6/10 Okay

Jeremy

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Construction in the hotel until 8pm. Insane
Stayed 4 nights in Jan 2024
Response from CJ on 16 Feb,2024
We are in the middle of remodeling and apologize for any inconvenience it may have caused you. We will take the hours of our remodeling team into consideration at the next team meeting. We greatly appreciate all feedback. Thank you.

10/10 Excellent

ENAT

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time staying at this place. We were very happy with the customer service and our room
Stayed 2 nights in Jan 2024
Response from CJ on 16 Feb,2024
Thank you so much ENAT. We look forward to having you a third time and many more after.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was my second time to stay there. Will stay there again next time I am in town
Stayed 4 nights in Jan 2024
Response from CJ on 16 Feb,2024
It is wonderful to see this and we are glad you enjoyed your time with us. We will look forward to seeing you next time you're in town. Thank you.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay with an absolutely amazing staff.
Stayed 2 nights in Jan 2024
Response from CJ on 27 Jan,2024
Thank you so much Richard. We look forward to seeing you next time.

6/10 Okay

Stephen

Liked: Staff & service
Stayed 4 nights in Jan 2024
Response from CJ on 27 Jan,2024
Thank you Stephen, for taking the time to leave us this rating. We would love to know what would have made your experience a 5!

4/10 Poor

Jennifer

Stayed 1 night in Jan 2024
Response from CJ on 19 Jan,2024
Dear Jennifer. We sincerely apologize for the inconveniences you experienced while you stayed with us. We try our best to still provide a great stay when inconveniences like this happen. Hopefully, we will get another chance to offer you a better experience in the future.

10/10 Excellent

Koree

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CJ on 15 Jan,2024
Thank you Koree, for taking the time to leave us this rating. We would love a few comments as to what you enjoyed during your stay with us.

10/10 Excellent

micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CJ on 15 Jan,2024
Thank you for leaving us this rating. We would love to know more about what you enjoyed during your stay.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from CJ on 9 Jan,2024
Thank You for your review. If you have time to let us know of a few things you enjoyed during your visit, we would love to know.

8/10 Good

Pablo

Stayed 4 nights in Dec 2023
Response from CJ on 27 Jan,2024
Thank you Pablo. We are curious as to what would have made this a 5/5 for you?

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CJ on 9 Jan,2024
Thank you Melody. We would love to know of a few specifics you enjoyed while you stayed with us.

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, clean & very accessible.
Stayed 2 nights in Dec 2023
Response from CJ on 9 Jan,2024
Thank you Joan, We do our best to provide the best accommodations possible. We appreciate your feedback immensely.

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast comfortable beds
Stayed 1 night in Dec 2023
Response from CJ on 5 Jan,2024
Thank you Erin, We would love to know what we could do to make your experience with us exemplary. We also appreciate your responsive feedback to our staff. Happy New Year.

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind. The rooms and building were very clean.
Stayed 3 nights in Dec 2023
Response from CJ on 16 Feb,2024
Thank you so much for taking the time to leave these comments. We are happy you enjoyed your stay with us and look forward to having you here again.

10/10 Excellent

glenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CJ on 30 Dec,2023
Thank you for taking the time to rate us. We would love to know more about what you enjoyed while you stayed with us.

10/10 Excellent

Maurice

Stayed 2 nights in Dec 2023
Response from CJ on 30 Dec,2023
Thank you Maurice, for this wonderful rating. We would greatly appreciate knowing a few things you enjoyed while you stayed with us, if you don't mind. Thank you again.

6/10 Okay

glenna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CJ on 28 Dec,2023
Thank you for taking the time to leave us a rating Glenna. We would love to know what we can do better to receive a 10/10.

10/10 Excellent

glenna

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin
Stayed 1 night in Dec 2023
Response from CJ on 28 Dec,2023
Thank you Glenna. We look forward to seeing you again soon.