La Quinta Inn & Suites by Wyndham Karnes City - Kenedy
2/10 Terrible
"Here’s a strongly worded version that remains credible and informative for future guests:
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I booked a King Room while traveling over five hours alone with my newborn son to visit my husband, who was working in the area. Upon arrival, I was informed that because I had my Chihuahua with me, I could not have the room I reserved and paid for. Instead, I was told I would be placed in a Double Room because the hotel only allows pets in certain designated rooms.
I explained to the front desk employee that I was traveling with a newborn who sleeps in bed with my husband and me, making a king bed a necessity rather than a luxury. The response was completely dismissive. There was no effort to find a reasonable solution, no empathy, and no concern whatsoever for the situation. After an exhausting drive with an infant, I was left feeling like my reservation and circumstances simply did not matter.
The check-in experience only got worse from there. I was handed paperwork regarding my pet, given key cards, and then essentially ignored while the employee moved on to other tasks. There was not a single smile or welcoming interaction. No explanation of where my room was located, no information about hotel amenities, no breakfast hours, and no mention of the complimentary cribs advertised on the hotel’s website. It was one of the coldest and most unprofessional hotel check-ins I have ever experienced.
Once I entered the room, it became obvious why customer service seemed to be an afterth"
"My only problem was with the tv and remote control. Couldn’t figure out how to get the tv channels, try to call but somehow the desk clerk couldn’t hear so went downstairs and try to get an answer as to how to get the channels explanation didn’t help. It was very difficult to figure out how use the remote control, no instructions at all was frustrating. I guess next hotel we choose we will have make sure tv and remote control are easy to use"
Yes, there are holiday rentals close to the most popular sights in Berclair, or you can select a more secluded option if you're looking for a relaxing stay.
What can I see and do in Berclair?
While you're exploring the area, Fannin Plaza Park and Northwest Area Park are a couple of picturesque spots to get outside and enjoy nature. In the wider area, you’ll find Berclair Mansion and Goliad State Park & Historic Site.
What are holiday rentals like in Berclair?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in Berclair. Holiday rentals offer amenities like WiFi and washers and dryers so you'll feel just like you're staying in your own home. If you're concerned about a sanitised environment, holiday rentals can provide a sense of security away from shared hotel lifts and busy lobbies while still allowing you to travel. You'll also find more space in a holiday rental than in a hotel, which makes a holiday rental a popular option for family trips or small group gatherings.
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