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PHÖNIX Hotel

4.0 star property
Hotel in Bergneustadt with full-service spa and free valet parking

Choose dates to view prices

Photo gallery for PHÖNIX Hotel

Reception
Exterior
Children’s play area – outdoor
In-room safe, desk, laptop workspace, soundproofing
Front of property
PHÖNIX Hotel offers a peaceful retreat with its beautiful garden and children's playground. Guests can book spa treatments including manicures and hot stone massages, then savor Regional specialties at the Panorama Restaurant with scenic views.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Pool
  • Spa
  • 24/7 front desk
  • Room service
The current price is S$192
includes taxes & fees
27 Oct - 28 Oct

Room options

Check availability for these dates

Tonight

Sep 26 - Sep 27
Check availability for tonight Sep 26 - Sep 27

Tomorrow

Sep 27 - Sep 28
Check availability for tomorrow Sep 27 - Sep 28
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Single Room

In-room safe, desk, laptop workspace, soundproofing

Standard Single Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hairdryer
Satellite channels
  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Comfort Double Room, Park View

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hairdryer
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

In-room safe, desk, laptop workspace, soundproofing

Family Triple Room

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hairdryer
Satellite channels
  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

In-room safe, desk, laptop workspace, soundproofing

Family Quadruple Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hairdryer
Satellite channels
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hairdryer
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room, Park View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hairdryer
Satellite channels
  • Park view
  • Sleeps 3
  • 1 King Bed
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About the area

Bergneustadt is home to PHÖNIX Hotel. Monte Mare Reichshof-Eckenhagen and Schemmerhausen Slope are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Gumbala Water Park and Eckenhagen Monkey and Bird Park. Dieringhausen Railway Museum and Panarbora Park are also worth visiting. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.
Visit our Bergneustadt travel guideOpens in a new window
Map
Am Räschen 2, Bergneustadt, 51702

What's nearby

  • Aggertalsperre - 7 min drive - 2.3 km
  • Gumbala Water Park - 8 min drive - 7.0 km
  • Eckenhagen Monkey and Bird Park - 8 min drive - 7.9 km
  • Monte Mare Reichshof-Eckenhagen - 11 min drive - 10.0 km
  • Listertalsperre - 18 min drive - 17.8 km

Getting around

  • Gummersbach Station - 16 min drive
  • Cologne - Bonn Airport (CGN) - 52 min drive

Restaurants

  • ‪Selammm Döner - ‬17 min walk
  • ‪Star - ‬4 min drive
  • ‪Pizza 49 Daro - ‬3 min drive
  • ‪Schwarzenberger Hof - ‬4 min drive
  • ‪Holsteiner Fährhaus - ‬9 min drive

About this property

PHÖNIX Hotel

Upscale hotel
You can look forward to a terrace, a garden and a playground at PHÖNIX Hotel. Treat yourself to a manicure/pedicure, a facial or a hot stone massage at the on-site spa. The on-site Regional cuisine restaurant, Panorama Restaurant, offers lunch, dinner and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self-parking and valet parking
  • A round-trip airport shuttle (surcharge), an electric car charging station and luggage storage
  • A 24-hour front desk, a lift and a billiards/pool table
Room features
All 58 rooms offer comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches, such as separate sitting areas and bathrobes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 20-inch flat-screen TVs with satellite channels
  • Separate sitting areas, heating and daily housekeeping

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  • Spa
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  • Parking included
8.6 out of 10, Excellent, 69 reviews
The price is S$128
includes taxes & fees
26 Oct - 27 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Panorama Restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from 31 December 2025 to 1 January 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Cots (infant beds) are available for EUR 15.0 per stay

Payment types at the property

Important information

Optional extras

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

PHÖNIX Hotel Bergneustadt
PHÖNIX Bergneustadt
PHÖNIX Hotel Hotel
PHÖNIX Hotel Bergneustadt
PHÖNIX Hotel Hotel Bergneustadt

Frequently asked questions

Does PHÖNIX Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at PHÖNIX Hotel?

As of 26 Sept, 2025, prices found for a 1-night stay for 2 adults at PHÖNIX Hotel on 27 Oct, 2025 start from S$191.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is PHÖNIX Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at PHÖNIX Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at PHÖNIX Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at PHÖNIX Hotel?

Checkout is at 11:00 AM.

Does PHÖNIX Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is PHÖNIX Hotel located?

Situated in Bergneustadt, this spa hotel is steps from Bergisches Land Nature Park and within 3 mi (5 km) of Aggertalsperre and Lieberhausen Church. Gumbala Water Park and Eckenhagen Monkey and Bird Park are also within 6 miles (10 km).

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PHÖNIX Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 61 out of 144 reviews
Rating 8 - Good. 65 out of 144 reviews
Rating 6 - Okay. 12 out of 144 reviews
Rating 4 - Poor. 4 out of 144 reviews
Rating 2 - Terrible. 2 out of 144 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne ruhige Lage für eine Auszeit. Netter Wellness Bereich. Gutes Frühstück
Stayed 1 night in May 2025

6/10 Okay

Christine

Tolle Aussicht- sehr nettes & bemühtes Personal
Stayed 1 night in May 2025

10/10 Excellent

Stefanie

das Personal, das Essen inkl Frühstück, das Schwimmbad, das Zimmer = top nur das Bett war mir persönlich zumindest zu weich
Stayed 1 night in Aug 2025

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles Topp! Sehr nettes Personal!
Stayed 3 nights in Apr 2025

10/10 Excellent

Raik

Liked: Staff & service, amenities, property conditions & facilities
Würde ich wieder buchen
Stayed 2 nights in Mar 2025

8/10 Good

Dr. Sad

Liked: Amenities
Sehr gut
Stayed 2 nights in Mar 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren sehr zufrieden
Stayed 1 night in Jan 2025

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niks op aan te merken. Leuk verblijf, lekker eten en een goed bed. Sauna en zwembad zijn proper.
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Ausgezeichnet
Stayed 1 night in Feb 2025

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Wochenende war ganz Wundervoll
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben uns sehr wohl gefühlt, vor allem die himmlische Ruhe
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöner Blick über Bergneustadt.
Stayed 2 nights in Sep 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Good reliable hotel on a hill. Not convenient without driving
Stayed 2 nights in Sep 2024

8/10 Good

Birgit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traumhafter Spa-Bereich, traumhafte Aussicht Bettdecke war im Februar leider zu dünn für mich
Stayed 1 night in Feb 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da das Wetter am Wochenende nicht mitgespielt hat, haben wir die Saunalandschaft genossen.
Stayed 1 night in Dec 2023

8/10 Good

Roland

Liked: Cleanliness, staff & service
Möbel, teilweise abgewohnt, Einzelzimmer Preis/Leistungsverhältnis. schwierig... Grösse geht so grad für ein/zwei Nächte, mehr auf keinen Fall.
Stayed 2 nights in Aug 2023

4/10 Poor

Christoph

Stayed 1 night in Jun 2025

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities

Alles gut, sehr gutes Frühstück!

Stayed 2 nights in Jun 2025

10/10 Excellent

Sigrid

Stayed 2 nights in May 2025

8/10 Good

Jan-Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Andreas

Stayed 1 night in Mar 2025

2/10 Terrible

Alain

Stayed 2 nights in Jan 2025

10/10 Excellent

Elmar

Stayed 1 night in Feb 2025

8/10 Good

Claus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

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