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Reviews of the niu Hide

3 out of 5
the niu Hide
Frankfurter Allee 113, Berlin

Reviews

9.0

Wonderful

Rating 10 - Excellent. 301 out of 520 reviews" "
Rating 8 - Good. 173 out of 520 reviews" "
Rating 6 - Okay. 35 out of 520 reviews" "
Rating 4 - Poor. 3 out of 520 reviews" "
Rating 2 - Terrible. 8 out of 520 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Alexandra, Canoga Park

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff was indifferent to all guests, even for Berlin standards. The front desk was not completely attended to 24 hours. We had to wait sometimes five minutes to get in or 15 to pay for a water. I saw a guest trip on a wet floor and hit her head and the hotel staff didn’t even get up to help her or check in. In addition, there was painting going on outside our room. They started very early and the entire room smelled like formaldehyde. I understand that maintenance needs to be done but could there have been a discount, or could they block off those rooms.
Stayed 4 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Cold
Rooms cold and not easy to heat (air conditioning unit only). Staff a little cold too. Entrance not easy to find and a little dodgey feeling at times. Good location.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very convenient location and good value for money. Would stay again. Did enjoy the drinks vouchers (if you don't have housekeeping you get a free drink per person in your room each day you go without housekeeping).
Stayed 3 nights in Jan 2024

10/10 Excellent

Natalia

Stayed 5 nights in Dec 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Timon

Liked: Property conditions & facilities
Disliked: Staff & service
Good beds, but mediocre service
The hotel was OK; the rooms are rather small/narrow, and the entrance is not pleasant at all: it feels like you have to go through this rather dingy alley. Also, during the initial check-in the person checking me in was unprofessional (chatting in German w/ their colleague, and not understanding towards the concerns I addressed). Don't get me wrong, it's not a bad hotel, but my experience was far off the (current) 9.0 rating.
Stayed 4 nights in Jul 2023

8/10 Good

Bernadette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, good location, friendly staff
Stayed 4 nights in Mar 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Dein Team vom the niu Hide Berlin on 24 Jan,2023
Lieber Michael,vielen Dank für deine Bewertung. Wir freuen uns, dich wieder als Gast begrüßen zu dürfen. Bis bald!Beste Grüße,Dein Team vom the niu Hide Berlin

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but small rooms. Decent for the price. Shops and restaurants around but not the nicest neighbourhood. Near metro, east to get around. Bed was comfortable. Shower pressure good. Housekeeping never came the entire 3 nights I was there.
Stayed 3 nights in Dec 2022

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Music to my ears
Always love staying here when we visit Berlin from Liverpool. We come for concerts at The Mercedes Arena. It’s really handy for connections all around the city and the airport.
Stayed 3 nights in Oct 2022
Response from Coco on 28 Nov,2022
Hey Dave,thank you for the evaluation.We love to hear that you enjoyed the stay with us.Hope to see you again.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, the front desk was kind and helpful. I liked the fact it was staffed 24-7. The parking was horrendous, not the hotel's fault, and the area did not feel safe, especially tucked away so far in the back of a little shopping plaza. But the hotel itself was very pleasant.
Stayed 1 night in Oct 2022
Response from the niu Hide Berlin on 13 Oct,2022
Dear guest,Thank you very much for your excellent rating.We are happy that you enjoyed your stay at our hotel.Hopefully we will have the chance to welcome you back one day.With kind regardsYour the niu Hide Berlin team

8/10 Good

frederico

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was difficult to find the entrance door. Some of the stuff were very friendly, some were rude . The entrance door was hidden, difficult to find, there should have been directions indicating where it was . The rooms too small, hardly space to move around. The location was central but somehow scary in the night.
Stayed 1 night in Sep 2022

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed at a niu property in Frankfurt three weeks before and was very pleased with the property. As I was searching for Berlin, the niu HIDE was open for reservation. The very comfortable bed and soundproof room with the large shower is what will keep me coming back to the property. It also has a good FREE breakfast. The only thing different from Frankfurt was the room was cramp and I doubt 2 people could fit comfortably with each other.
Stayed 2 nights in Jun 2022

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Was as advertised. Very clean. The beds were comfortable. The staff was friendly.
Stayed 1 night in Jun 2022

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just came back from a great holiday in Berlin, the hotel was super cool and comfortable. Modern and unique, nice staff, and rooms with great beds to rest your tired body on.
Stayed 6 nights in Jun 2022

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal Review of Niu Hide Hotel
The hotel was slightly awkward to find but we were left at the entrance by someone who had stayed there before. I would suggest that you might say in your literature that it is situated on the 5th Floor in the Ring Centre. Otherwise the Hotel was very clean and tidy. The reception staff were excellent. The room was clean and neat and had all the required facilities. Overall an excellent experience - and we have been going to Berlin for over fourteen years. We would return again to this hotel.
Stayed 1 night in May 2022

10/10 Excellent

Cazelgrandi Ramos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2022

10/10 Excellent

Ido

Stayed 3 nights in May 2022

8/10 Good

Mark, baton rouge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

JOACHIM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Md Mahbub

Stayed 1 night in Apr 2022

8/10 Good

Garret

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, helpful staff. Convenient to get to most places in Berlin through transit…but not a ton directly around the hotel.
Stayed 3 nights in Apr 2022

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean near to transport.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing, staff were so helpful and friendly. The easiest hotel stay I’ve had!
Stayed 4 nights in Apr 2022
Response from Your team of the niu Hide Berlin on 14 Apr,2022
Dear Guest, Thank you for your great review. It is a pleasure to know that you enjoyed your stay with us and that you were also satisfied with the service provided by our staff. We work every day to ensure that every guest feels comfortable with us. We hope to see you again with us. Best regards, Your team of the niu Hide Berlin

8/10 Good

Xiomarys

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern & contemporary.
Stayed 5 nights in Mar 2022

10/10 Excellent

Xabier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2021
Response from the niu Hide Berlin on 26 Nov,2021
Lieber Xabier, vielen Dank für Deine sehr gute Bewertung. Wir versuchen immer unser Bestes zu geben, damit sich unsere Gäste in unserem Hotel komplett wohl fühlen. Schön, dass wir dieses Ziel bei Dir erreicht haben. Über einen erneuten Besuch würden wir uns sehr freuen. Viele Grüße Dein Team vom the niu Hide Berlin

10/10 Excellent

Eyal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
best hotel an price
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel fab location for our purpose. This is second stay. Unfortunately nouse drom trains first time and main road and music second time.
Stayed 3 nights in Nov 2021

10/10 Excellent

Pegah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun hotel. the lobby was cute, so many guests just hanging out either drinking or having their to-go dinners at tables. Felt very homey. Had a 24/7 bar open, nice breakfast. It's located to many small cafe's and a small mall with a supermarket and covid-testing for flights is near by. the U & S trains are both close by. Would stay here again!
Stayed 2 nights in Oct 2021
Response from the niu Hide Berlin on 4 Nov,2021
Dear Pegah, Thank you very much for your great feedback. We are happy that you felt very homey at our hotel and we cant wait to see you again here. Best regards Your the niu Hide Berlin team

6/10 Okay

Alexandre

Liked: Staff & service, amenities, property conditions & facilities
weird services
Stayed 15 nights in Oct 2021

10/10 Excellent

Vincent

Stayed 1 night in Oct 2021
Response from the niu Hide Berlin on 10 Nov,2021
Lieber Vincent, ganz lieben Dank für diese sehr gute Bewertung. Unser Team ist glücklich und voll motiviert, auch zukünftig täglich das Beste für unsere Gäste zu geben. Hoffentlich kommst Du uns wieder einmal besuchen. Viele Grüße Dein Team vom the niu Hide Berlin

10/10 Excellent

Dimitar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall
This is an amazingly good hotel, very clean and modern. The rooms are small but the beds are big. We'd be happy to have a queens or kings size bed rather then two next to each other. But it was fine this way. The sound system is such a simple yet new for me idea. I liked it tremendously! Some improvements for people with computers could be done in the future.
Stayed 5 nights in Oct 2021
Response from the niu Hide Berlin on 27 Oct,2021
Dear Dimitar, Thank you so much for your fantastic rating. We are glad that your stay was great overall and we hope you will visit us again soon. With kind regards Your the niu Hide Berlin team

10/10 Excellent

Dmitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021
Response from the niu Hide Berlin on 20 Oct,2021
Lieber Dmitri, wir danken Dir herzlich für Deine sehr gute Bewertung. Hoffentlich dürfen wir Dich eines Tages wieder in unserem Hotel begrüßen. Viele Grüße Dein Team vom the niu Hide Berlin

10/10 Excellent

Rhemayo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, well located, clean rooms and lovely staff
Stayed 7 nights in Oct 2021

10/10 Excellent

Natalie Weiling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Small but everything you need is there for a short stay. Close walk to U and S trains.
Stayed 3 nights in Oct 2021
Response from the niu Hide Berlin on 11 Oct,2021
Dear guest, Thank you very much for your fantastic rating. We are always happy if a guest was satisfied with his stay completely because your satisfaction is our most beautiful reward. Hopefully we will have the pleasure to welcome you back at our hotel. With kind regards Your the niu Hide Berlin team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located - great value for money
Very good hotel. Great location and a very good service. Breakfast is OK, nothing special. The smaller room - is small :-)
Stayed 3 nights in Sep 2021
Response from the niu Hide Berlin on 14 Sept,2021
Dear guest, Thank you very much for your fantastic rating. It is nice that we could convince you with our price-performance ratio. We hope we will have the chance to welcome you back at our hotel. With kind regards Your the niu Hide Berlin team

10/10 Excellent

Garret

Stayed 4 nights in Aug 2021

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2021
Response from the niu Hide Berlin on 3 Aug,2021
Lieber Gast, vielen Dank für Deine gute Bewertung. Wir sind gerne zu einem anderen Zeitpunkt wieder für Dich da. Mit besten Grüßen Dein Team vom the niu Hide Berlin

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Absolutely wonderful place to stay! Away from the touristic center which is actually nice, since Friedrichshain has more Berlin to offer than the center. Location-wise perfect if you are taking the S-Bahn or U-Bahn, but some amazing food, drinks and clubs can be reached by 20-30 minute walk. The rooms were well-detailed and the amenities were adequate. One thing that was missing was storage space in the room for clothes, but we didn't miss it too much. The staff was friendly, and the rooms were cleaned everyday to a wonderful standard. Highly recommend it.
Stayed 3 nights in Jul 2021
Response from the niu Hide Berlin on 27 Jul,2021
Dear Katharina, Thank you so much for your great feedback. We will share your motivating comment with our staff as well and we look forward to welcoming you back again soon. With kind regards Your the niu Hide Berlin team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Kupon and das freie Getränk gefallen mir sehr!
Stayed 4 nights in May 2021
Response from the niu Hide Berlin Team on 21 May,2021
Lieber Gast, herzlichen Dank für Deine sehr gute Bewertung. Wir freuen uns, dass du mit unserem Service komplett zufrieden warst. Hoffentlich kommst Du uns wieder mal besuchen. Bleib gesund! Viele Grüße Dein the niu Hide Berlin Team

8/10 Good

Steven, Uk

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great view, clean room Dislike: we don’t smoke, but they said we been smoking in the room and try to fine us €250..... took a day of worrying of our travel
Stayed 4 nights in Aug 2020

10/10 Excellent

Amirhosen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a trip to Berlin
The location is just in front of metro station. Everything was fine here. The room is bit small but is still fine for one person. The bathroom is completely clean. The mattress was a little hard which can be smoother. There was no fridge in the room.
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

tamari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place, great staff, best location. we will be back soon ❤️❤️❤️
Stayed 3 nights in Feb 2020

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Niu hide is very easy to get to as its located next to the train and underground stations. The staff are very friendly and the rooms were immaculate. I would deginitely recommend staying here when visiting Berlin.
Stayed 2 nights in Feb 2020

10/10 Excellent

kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City stay
The rooms were lovely, a bit small but clean and modern. Great value for money and friendly staff. Only problem we had was we struggled to find the hotel at first.
Stayed 2 nights in Jan 2020