I was initially given a room I hadn't booked, so had to go through the rigmarole of changing rooms then moving all my stuff. The bed and pillows were far too soft and I woke up with horrendous back pain. For a huge bathroom, the bath was tiny and uncomfortable. There were blinds in the bathroom, but they didn't fit the windows perfectly so, especially at night, I didn't feel comfortable in the bathroom. The food in the restaurant was expensive and the portion sizes too small. I wouldn't have minded the price if there was more on the plate. Not a pleasant experience really.