Big Bear Lake

I've stayed at this hotel last year and had a very polite male receptionist through the digital lobby check in. Wonderful experience and no issues with service, room or stay overall. This time I checked in with a different receptionist, female agent and very passive aggressive. Fake smiling the entire time and rushing me with the check in and responded "you are all done" when I mentioned to correct an error in my address. Then when I returned to the same agent to address an issue with the pass code not working and locking me out of my room, she seemed irritated and printed a hotel key card to use. I suggested key cards for ease of entry and she did the passive aggressive eye roll and fake smile again. It was nauseating. Stop that, you are not a child. You are being paid for providing service so act like an adult and provide professional service. Kindness and professionalism aren't hard to to do. All in all, despite the cute hotel room, I will reconsider this place because service was terrible. I hope they really clean up their act and hire mature adult agents for future hotel guests going forward.

2 bedroom, 2 bathroom was spacious and the view was great. Dishes were stocked and the decor was nice. I loved the marble appearing floors. Security was heavy on all floors and desk/valet staff was amazing! My kids loved the basketball court, pool, and balcony views. My wedding stay went perfect.

Really enjoyed our stay here, the room and bed were clean, the location was great many stores that were of walking distance and other ones that were a quicker ride away, would definitely recommend this place and they had an Indian restaurant with a buffet that was connected to the hotel, k cab d