Dear Jon,Thank you for taking the time to share your feedback.We are truly sorry to hear about the discomfort experienced due to the temperature in your room. Our priority is always to improve the quality of our guests' experience and we regret that your stay was not up to your expectations.We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We want to apologize for not being able to make you feel supported when having an issue with the water, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among usIt is pleasing to note, however, that you found our hotel to be clean and our staff to be pleasant. We continuously strive to provide a welcoming and spotless environment for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future.

Dear Josip, Thank you very much for your kind feedback.It is delightful to know that our strategic location provided you with convenient access to the old part of the city and the iconic Guggenheim Museum, as well as the funicular. Our team takes pride in delivering helpful service, and your acknowledgement of their dedication is much appreciated. We're also pleased that the excellent breakfast at Barceló Bilbao Nervión, with its wide variety of choices, contributed to a memorable experience for you.We look forward to welcoming you back for another memorable experience.Best wishes,María De la Cruz, Assistant Manager

Dear Guest,Thank you for taking the time to review your stay.It is heartening to know that the cleanliness of our rooms met your expectations and that you found our hotel's condition impeccable. Our staff takes great pride in delivering exceptional service, and your recognition of their efforts is truly appreciated. We are also pleased that the amenities provided in our rooms contributed to the comfort and enjoyment of your stay.We always strive to maintain the highest standards to ensure our guests have a memorable experience with us.We look forward to welcoming you back on a future occasion.Best wishes,María De la Cruz, Assistant Manager

Dear Bradford, Thank you very much for your kind feedback.It is gratifying to learn that our staff left a positive impression with their service, and that the condition of our hotel and the amenities provided in your room met your expectations. We take great pride in maintaining the high standards of our property and ensuring that each guest has a memorable stay.We look forward to welcoming you back for another memorable experience.Best wishes,María De la Cruz, Assistant Manager

Dear Nelia,Thank you for your positive feedback.We are thrilled to hear that our strategic location added value to your visit, allowing you to conveniently explore the nearby Guggenheim Museum, charming old town, and delectable local restaurants.It is also heartening to note that our team's hospitable service contributed positively to your experience. While it seems your overall stay was satisfactory, we regret if any aspect of our room cleanliness, hotel condition, service, or amenities did not meet your expectations to the fullest. Please rest assured that we are committed to providing impeccable facilities and service, and we take all feedback seriously as part of our continuous improvement efforts.We look forward to the opportunity to provide you with the complete Barceló experience, characterized by both comfort and quality, during your next visit.We look forward to welcoming you back on a future occasion.Best regards,María De la Cruz, Assistant Manager

Dear Casey, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Bilbao Nervión. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We are deeply sorry to hear that certain aspects of your stay did not meet your expectations. We regret any inconvenience you faced regarding our digital platforms and climate control in the rooms, please be informed that we are taking action in both issues. Our intention is always to provide a seamless and comfortable experience, and we apologize if this was not the case during your visit.We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We want to inform you that the room service menu is on your bedside table and you can request it either through our Barceló application or by calling directly to our restaurant through the phone number shown on the TV and elevator. On a positive note, we are pleased to know that you found our rooms to be clean. Cleanliness is a top priority for us, and we are glad that this aspect of your stay was satisfactory. Thank you for recognizing our efforts in maintaining our high standards of hygiene and comfort.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,María De la Cruz, Assistant Manager

Dear Janet,Thank you for your positive feedback.We're thrilled to hear that our staff's assistance met your expectations and that you enjoyed the dining options at our restaurant. It's wonderful to know the cleanliness of your room was up to the mark, reflecting our commitment to providing a spotless environment for our guests. Additionally, we're glad that the amenities provided contributed to making your stay enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Carlos Limones, Subdirector

Dear Simone,We appreciate that you took the time to share your experience with us.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Bilbao .We look forward to the pleasure of welcoming you back on future occasions.Best regards,Carlos Limones, Subdirector

Dear John, Thank you very much for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back for another memorable experience. Best wishes,Carlos Limones, Subdirector

Dear Maria Lourdes,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Carlos Limones, Subdirector

Dear Pam,Thank you for your positive feedback.We are delighted to hear that you enjoyed our delicious buffet breakfast and found our staff to be helpful. Our B-LiKeat breakfast offers a wide variety of options, including local products and dietary alternatives, to ensure a satisfying start to your day. It is also great to know that you appreciated our convenient location in the heart of Bilbao, which allows easy access to various tourist sites and public transport options.We look forward to welcoming you back on a future occasion.Best regards,Carlos Limones, Subdirector

Dear Audrey,We appreciate that you took the time to share your experience with us.We regret that your stay with us fell short of your expectations.We are sorry to hear about the issues you had with our bathroom; please accept our sincere apologies. Your feedback will be shared with our Maintenance Manager to ensure that this was an isolated issue that is dealt with moving forward. Had you informed a member of our team this would have been looked into immediately and a solution found. On a future occasion please do not hesitate to inform us of any concerns at the time.Our team's professional service is a point of pride for us and we were disappointed to learn that you felt we had underperformed in this area, nevertheless please rest assured that your comments will be addressed with the entire team.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Juan Sánchez Zabala, Director

Dear Christopher, Thank you very much for your kind feedback.We are delighted to hear that you appreciated the cleanliness of your room and found our location to be great. Our hotel is indeed situated in the heart of Bilbao, making it convenient for guests to explore the city and its attractions. It's also wonderful to know that you were satisfied with the service provided by our staff, as we strive to offer excellent service to all our guests.We appreciate your feedback on the hotel condition and room amenities, and we will continue to work on improving our facilities to ensure a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Juan Sánchez Zabala, Director