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The property was great. It was not near the casinos which we preferred not to be.
Convenient to restaurants. We had a great view of the beach and water.
David
Stayed 2 nights in Apr 2024
6/10 Okay
Jessica
Travelled with family and small children
6 Apr,2024
Just average property. Convenient to the beach and surrounding areas. Pool was not clean and the heating element in the “heated pool” and hot tub was out.
This was a perfect stop for our 1 night stay in Biloxi. Staff was very friendly and helpful. Kids loved the pool although it was very cold and not heated, they made the best of it. The complimentary breakfast was great too!
alyssa
Stayed 1 night in Mar 2024
8/10 Good
JEANNIE, Panama City Beach
Travelled with family
25 Mar,2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I like the facility and location. The staff downstairs were nice at check in. I didn’t care for the bathroom because the shower head was broken and barely had any water coming out. Another negative experience was our expensive hair and care products disappeared. I didn’t have time to purchase it anywhere. Not sure we’ll stay here again.
Very poor lighting in bathroom for ladies. Lighting was horrible to apply make up.
JoAnn
Stayed 1 night in Feb 2024
Response from Angel G on 4 Mar,2024
Thanks for staying with us and providing your feedback.
2/10 Terrible
Ken
Travelled with family
18 Feb,2024
Disliked: Staff & service
Put me at next to the elevator. I had hard time to sleep. Rejected my request. I came right after 3pm. There should be plenty of room.
Ken
Stayed 1 night in Feb 2024
Response from Angel G on 18 Feb,2024
We apologize we were not able to accommodate you during your stay. Rooms are based on availability at the time of check-in. Thanks for staying with us and providing your feedback.
The fire alarm went off on the first night and the lady at the front desk refuse to answer the phone to tell us it was a false alarm and the elevator went out while I was on it because of a brief power surge
LEE
Stayed 2 nights in Feb 2024
Response from Angel G on 17 Feb,2024
We apologize for the inconvenience of the fire alarms. Thanks for staying with us and providing your feedback.
We will be sure to address your concerns. Thanks for staying with us and providing your feedback.
4/10 Poor
Rickey
26 Jan,2024
Liked: Cleanliness, amenities
Disliked: Staff & service
After a long day of traveling I finally arrived at the hotel to be greeted at the front desk by a sign that said “Back in 10 minutes.” The clerk was working on a food order for a customer. Not sure why she was stuck doing both jobs.
Rickey
Stayed 1 night in Jan 2024
Response from Angel G on 17 Feb,2024
We apologize for the inconvenience at check in. Thanks for staying with us and providing your feedback. We will be sure to address your concerns.
I've stayed in a lot of hotels due to business travel. I have never been more impressed with a hotel. The staff was friendly, kind, and courteous. There were people cleaning the parking lot early in the morning, though it was already well-kept! It seemed as if each person who worked there had a personal stake in the hotel. They were the best!
suzanne
Stayed 3 nights in Jan 2024
Response from Angel G on 17 Feb,2024
Thanks for staying with us and providing your feedback. It was a pleasure having you and we look forward to future visits!
We're pleased you enjoyed your stay with us! Thanks for visiting and providing your feedback.
2/10 Terrible
Doug
14 Jan,2024
Doug
Stayed 1 night in Jan 2024
Response from Angel G on 17 Feb,2024
We apologize we were not able to accommodate you during your stay. Thanks for providing your feedback.
6/10 Okay
Jeffrie
Travelled with family
14 Jan,2024
Liked: Cleanliness, room comfort
Below expectation
I been to other Hilton place in different location and this the worst one. On this place the room is big and looks nice. But the bathroom needs renovation. The towel holder are rusted and the body wash container is empty and no body lotion supply. The crew are nice.
Jeffrie
Stayed 1 night in Jan 2024
Response from Angel G on 17 Feb,2024
We will be sure to address your concerns. Thanks for staying and providing your feedback.