Binh Chau-Phuoc Buu Nature Reserve Holidays

Staff are extremely courteous and helpful. Team are eager to assist. GM Mary Duong went above and beyond to assure we were taken care of. free fresh fruit were sent to room every day, thank you cake in the evening, even 2 free x 1 hour massage session. She made sure we were comfortable and well taken care of . Room was always clean and new linens everyday. Breakfast, lots of choices and delicious. The location was great. Opposite the market and we were able to walk to museum and the river.

There was a softness in the atmosphere that allowed us to completely let go of stress.

Even though the city buzzed outside, the apartment was our peaceful cocoon, separate and soothing.

If you have a short stay, this is in my opinion, not where to stay. For the cost, you might as well enjoy the hospitality of a nice hotel not the apartment.

The check-in process for this apartment was more complicated than for a standard hotel room (this was the first time we booked an apartment through Expedia as opposed to a regular hotel room). The person at the lobby 'front desk' was not helpful at all and was obviously there to assist actual apartment residents, rather than temporary guests such as us. Also, our car got 'booted' while parked just outside the lobby entrance and we were working through the check-in process (there were *no* signs/markings indicating parking restrictions). Once we'd completed check-in and got to the apartment, we were pleased overall - it was clean, the space was ample and the furnishings were suitable to our needs. The property photos posted on Expedia did not exactly match the actual look of the apartment, I suppose the posted photos are representative of a generic apartment at the property and individual apartments vary somewhat. For instance,the posted photos show both a washer and dryer, but our unit only had a washer, *no* dryer, and we had to use the supplied line/hangers on the balcony to dry our clothes. Lastly, going back and reading almost all reviews on Expedia left me with two thoughts: 1 - We did *not* experience a 'bait and switch' situation as described in many of the negative reviews. I guess just be aware that this situation is a possibility. 2 - Many 10 out of 10 reviews on Expedia look 'suspect'. They only contain a short blurb of glowing remarks and a one-night stay.