Hello Mike, thank you so much for your review. It was great hosting you this week and we're so glad you were an awesome guest! With the current lockdown we are most of the time on site and hope this adds to the quality of the experience with us being able to get you checked in quickly. As with any short term accommodation, we require a security deposit of £90 payable via Card in person or via sms/online link as shown in our listing. We do not accept cash. Hope to host you again soon, many thanks! SuperStayzzz

Hi James, Thanks for your review. We believe there is a clear misunderstanding on your end as to what a suite is and what an en-suite bathroom is. I can clearly see in our expedia room details that the Sun Suite doesn't have the en-suite bathroom option ticked. The pictures show in detail the entire layout of the suite and clearly the bathroom is next-door to the bedroom. We find your comments very mean since you were supposed to read the ad and view the photos and if you had any questions we were more than happy to answer them before your booking. Upon check-in Mario showed you around the other suite but you said you're fine. What's more you clearly blow out of proportions the gravity of the issue since in your 4 night stay the hallway on your floor was only shared for 2 nights with the guest on the other floor who only went through the hallway twice every day. Coming from a guest who left with one of our towels and urinated in the most disgusting way possible all over the toilet, floor, bin and toilet brush, we find your comment of " the proprietors are very officious (and one-sided, which is probably to be expected)" not to be only ridiculous but very officious, rude and slandering. Please don't forget that we welcome you into our home, "furnished to a high standard, with nice touches of hospitality" as you well underlined, a complete stranger to us and only have the expectation that you treat the place with respect and like your own home. It is unfortunate that it didn't go to our expectations and that you thought that your behaviour was normal but we had to make sure that our next guests find everything as nice as you did when you checked-in. We are sure your stay was great as you told us upon check-out and the 6 star rating is only a result of the charges you had to pay for the issues you caused. Wish you all the best in the future.

Hi, Thank you very much for taking the time to review our property. It's always heartwarming to hear that our apartment, rooms, staff and amenities are appreciated. As you have been a great guest, we genuinely hope that we will get the chance to host you again in the future in what we will hope it will be a SuperStay! Thank you for your business and genuine feedback. It will certainly help us improve in the future! All the best Kind Regards SuperStayzzz