"This was one of the best hotel stays I’ve ever had. This is not a 5 star hotel, but it’s absolutely a 5 star experience. The entire staff was incredibly helpful and welcoming. We had a massage, used the complimentary sauna, enjoyed the included mini fridge items, and had breakfast in bed. The art is thoughtful and fun. The room is gorgeous, very well curated and comfortable. Don’t miss the pillow menu for your preferred fill and firmness. We stayed at the garden level and it was peaceful and felt very private on our patio. The neighborhood is quiet at night, close to the train station but also very central to the areas of town we wanted to see. Everything was very clean, they even mopped the pool deck nightly and wiped down all the glass. The staff is far and away the standout above all. They heard we were celebrating an anniversary and brought a bottle of sparkling wine and a handwritten card. They helped with suggestions on where to go, how to get there, and what to avoid. They said if our room wasn’t ready for our 1:30pm arrival that they would store the bags and let us use the amenities (spa/pool), but of course the room was ready and we checked in immediately. Special shoutout to João who welcomed us. I will recommend this hotel to everyone I know that’s coming to Portugal and suggest that they make a stop in Porto if they weren’t already planning on it just to experience this hotel."
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