Ratings based on 797 verified reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia-verified reviews
by a verified traveller from PA
Posted 28 Dec 2019
Room was in back of the building and we heard loud slamming, we noticed what it was at 6am because of the Hilton trailers in the back. Rough night.
by a verified traveller from Fleming Island, Fl.
Posted 22 Dec 2019
The property is very poorly constructed with 6 inch wide sheetrock seams very visible and floors that are not flat. I thought I was in a 50 year old hotel.
Comment from Hotel Management
26 Dec 2019 by Hilton Garden Inn (Staten Island) , Hotel Management
Greetings. Your comment is far from what we're used to hearing from our guests, but we do regret that your accommodations didn't meet your expectations. Owners Lois & Richard Nicotra, along with our entire team, take pride in our hotel-- from the service we provide to the integrity of the building itself.
by a verified traveller from Huntington Ny
Posted 18 Dec 2019
Clean convenience staff friendly helpful nice bar location was great
Comment from Hotel Management
26 Dec 2019 by Hilton Garden Inn (Staten Island) , Hotel Management
Thanks so much for this kind review, Gerry! We're happy that you enjoyed your stay and that our team gave you a warm welcome. Come visit us again soon!
by a verified traveller
Posted 15 Dec 2019
Comment from Hotel Management
26 Dec 2019 by Hilton Garden Inn (Staten Island) , Hotel Management
Greetings! Thanks for sharing this kind feedback with us! We're happy to see you enjoyed your stay and hope you'll visit again soon.
by a verified traveller from Hendersonville
Posted 12 Dec 2019
Super excellent service at the front desk. So many amenities. Shuttle service to the airport or ferry. I will only stay at the Hilton when I’m on Staten Island.
Comment from Hotel Management
26 Dec 2019 by Hilton Garden Inn (Staten Island) , Hotel Management
Dawn, we are so honored to be your home away from home here on Staten Island! Thanks for staying with us and for this kind review. We are eagerly awaiting your next visit!
by a verified traveller
Posted 11 Dec 2019
Comment from Hotel Management
26 Dec 2019 by Hilton Garden Inn (Staten Island) , Hotel Management
Thanks for sharing this positive feedback with us! We hope to see you again soon.
by a verified traveller from Pennsylvania
Posted 10 Dec 2019
The hotel is extremely clean and the staff is very friendly and helpful.
The only complaint I have is the noise. There is a night club on the top floor. On Friday night, the music coming from the club could be heard in my room on the 4th floor. If you can fall asleep with the TV on, it’s not so bad. The other guests returning to the rooms at 2 am could be heard screaming in the hallways and the doors slam easily.
Comment from Hotel Management
26 Dec 2019 by Hilton Garden Inn (Staten Island) , Hotel Management
Greetings Travis. Thanks for sharing this feedback with us. While we're glad that you were happy with your accommodations and that our team made you feel welcome, we are disappointed to hear that you didn't get enough rest. We know how important a good night's sleep is. We hope you'll visit again in the future; our team will do everything we can to ensure that your next visit is a more restful one.
by a verified traveller
Posted 10 Dec 2019
I opened the curtains to find only the roof..could not see anything else..hated that. Room 211
Comment from Hotel Management
26 Dec 2019 by Hilton Garden Inn (Staten Island) , Hotel Management
Greetings. We are disappointed to hear that you were not satisfied with your accommodations. We hope you'll visit again and afford our team with another chance to exceed expectations.
by a verified traveller from Salem Va
Posted 9 Dec 2019
We enjoy our stay at this hotel. Staff is friendly, fast and efficient. Room is large and comfortable. Bathroom offers two sinks and double shower.
Comment from Hotel Management
26 Dec 2019 by Hilton Garden Inn (Staten Island) , Hotel Management
Greetings Sharon! We're so glad you enjoyed your stay, and that our Hilton team made you feel welcome. We hope to see you again soon!
by a verified traveller
Posted 6 Dec 2019
Comment from Hotel Management
26 Dec 2019 by Hilton Garden Inn (Staten Island) , Hotel Management
Thanks for sharing your positive feedback with us! We're happy to see that you enjoyed your stay and we hope you'll visit again soon.
