6/10 Okay
Kathryn
19 May,2024
The remote didn’t work. The lightbulb in the bathroom needed to be replaced. The shower head water adjustments were not working and there was very little water pressure.
I asked for a late check-out (1 additional hour) b/c my daughter had a soccer game at 9:30 and I was hoping to have a chance for her to come back and shower before her next game at 3:30. The person at the front desk they only grant late checkouts unless you’re an IHG member. I said I wasn’t sure, gave her my email address and after looking it up said I wasn’t a member.
When I got back to my room, I checked and I am a member. And have 2000 points. It was annoying. Basic hospitality would be “sure, no problem.”
Kathryn
Stayed 1 night in May 2024