Bordeaux Mountain Trail Resorts

"The property itself is beautiful and the room was very nice, but the resort is not run well. One of us got food poisoning the first night due to undercooked shellfish and spent an entire day of vacation sick in our room. We notified the hotel, they said they would follow up, but they never did. Two nights later, another guest we met got the same undercooked shellfish in the same restaurant, but fortunately she did not eat any of it so did not get sick. This should not have happened a second time, we should have at least gotten an apology, and definitely wevshould not have had to pay the high price for that meal. The food in general was poor, the service was very slow, many choices did not exist, and the servers did not seem at all motivated. All of the prices were very inflated, so we expected that guests would be better treated. We tried to eat outside the hotel as much as possible. The workers were nice enough, but just unresponsive, and that is coming from what seems like an attitude from management of nobody really cares."

"The beach and pool were very nice."

"The room was fine. The AC was not working when we arrived - the property engineer was notified and came right away to try to fix the unit. He did his troubleshooting and knew what the issue was - these units are old -he got it to work better ( not prefect as it was never cold in the room ) … day 4 it was definitely not pumping any cold air out - it was cooler outside than in the room. Disappointing…. The staff were friendly and helpful. "

"The bar staff, waiters, cleaning personnel and bell man were very friendly. The ladies at behind the main desk were not friendly and to be honest always acted like they were annoyed you were there."

"Good morning, in trying to give you the biggest and fairest picture of this property, I would say that overall we had a pleasant trip. The staff is extremely friendly and quick to respond to any of your needs. We felt the hotel had charm and a beautiful view as promised. However, we also felt that the facility was very outdated and in need of many repairs. During our four day stay, we reassigned three different rooms due to various issues. The first room which is literally numbered number one is directly under the kitchen where the staff had been cleaning up until 12 AM running kitchen equipment and banging on the floor. We got no sleep that night. We were then moved to another room which was very quaint but very small. At about 10 o’clock that night there was no hot water for a shower. Then the last two days we moved to a room that had a nice view and was more accommodating, but the majority of the lightbulbs and lamps did not work and the toilet had no pressure. Along with that no hot water for two of the showers that I took.. we talked to others that we’re staying at the hotel and found many of the same issues however, some were pleasantly pleased. As I mentioned, we’re very grateful for the staff for their help and their kindness. Unfortunately, in my opinion, I would feel a little uncomfortable, giving my recommendation to this property until some of the things have been corrected. Thank you so much."

"There was much to be desired but that did not take away from the overall pleasant experience I’ve had while staying in the area. The hotel is located is situated in the capital which is a great and historic area with a nearby ferry, picturesque views, various activities and friendly, helpful locals. The staff is responsive, welcoming, kind and as helpful as can be."

"The Room was clean but older, "

"Loved the room,views,staff and close proximity to beach"

"Awesome place to visit, the food is beyond excellent very quiet relaxing we very much enjoyed and will be back"