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Reviews of Borjomi Palace

4 out of 5
Borjomi Palace
K. Gamsakhurdia str., 17, Borjomi

Reviews

8.4

Very good

Rating 10 - Excellent. 21 out of 41 reviews" "
Rating 8 - Good. 11 out of 41 reviews" "
Rating 6 - Okay. 6 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 25 Oct,2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Iryna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best amenity of Borjomi Palace is friendly, helpful and responsive personnel!
Stayed 10 nights in Mar 2022

6/10 Okay

Verified traveller

Very basic but clean. Hotel needs a renovation. Fine for a night after a long hike but not a place where you want want to stay longer.
Stayed 1 night in Nov 2021

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely place and live band made our stay stunning
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It makes one feel like royalty;superb location dominating town
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscape from the hotel is excellent.the breakfast is very good, and the personal is wiiling to help anytime.
Stayed 2 nights in May 2019
Response from qeti on 3 Jun,2019
thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff is exceptionally kind and professional. It’s a good place to check and improve your health.
Stayed 9 nights in Mar 2019
Response from qeti on 1 May,2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of best hotels Best view to city and mountains
Stayed 1 night in Jan 2019

10/10 Excellent

Syimasnawarni/Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Shekhar

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Property in a good location
Excellent location close to the Borjomi Central Park. Large property with rooms in 3 separate buildings. Spacious rooms. Rooftop restaurant with over the top live singing. Vintage Russian style hotel
Stayed 2 nights in Oct 2018

2/10 Terrible

Heather, Scotland

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything is terrible except for the bed, it's ok
Everything except for the bed is terrible, well it's only ok, but better than elsewhere, more than two pillows for a double would have been appreciated. The bathroom stinks, and the mirror surround looks like poorly painted wood, but is infact poorly painted polystyrene!!!! TV hdmi doesn't work (nor other connections) tho it's pretty big, and have the awful restaurant music blasting down from upstairs, don't stay on the 4th floor of building two! The next morning we went to breakfast which was less than appealing, sour cream, rubbery eggs, or synthetic cake anyone? I did find some bread and cheese which was passable. On return to our room there was no electricity, so had to speak to the front desk again (first time was to sort the drain out the night before). Somehow the hallway fuse had been switched off. Next annoyance was the cleaning lady knocking on our door wanting to clean, 45 minutes before check out. The final insult was check out consisted of the front desk man holding out his hand for our key cards with only a grunt of acceptance. How this is a 4* hotel I have no idea. We did sit by the pool for a bit after check out since it was sunny and we didn't need to get to the airport for a while, but were 'surprised' at the poor quality and number of broken sun-loungers. I'd say bring a tent and stay somewhere close to the cave city of Varsia (which is well worth the journey) than staying in this hotel.
Stayed 1 night in Sep 2018

6/10 Okay

Customer1, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, pleasant staff, definitely recommend. On the first day had a little miscommunication about the booking, and the room was not as anticipated, but after discussing with the front desk team, all was corrected and room was replaced. Thanks to Anna Svanidze for the prompt response and support.
Stayed 8 nights in Sep 2018
Response from Anna Svanidze on 19 Sept,2018
Thank you for choosing our hotel. You are alwas welcome

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
Check out the spa
It's a pretty nice hotel with a great pool and great spa service. Definitely stay two days so you can take best advantage of the spa. Breakfast was iffy, and the service seemed to be trying hard but was so-so.
Stayed 1 night in Jul 2018
Response from Anna Svanidze on 19 Sept,2018
Dear Brian! Thank you for you comment. We are always glad to see you at our hotel

4/10 Poor

Verified traveller

Liked: Cleanliness
We had booked what we thought would be a nice room with a view and ended up with a small room with no view and cheap fixtures. Reception staff seemed disinterested and claimed hotel was overbooked. BreaKfast substantial but inedible. Not at all good value for money. Only saving grace was comfortable bed.
Stayed 1 night in Jul 2018
Response from Anna Svanidze on 19 Sept,2018
Thank for your comments. Any of your remarks is very useful for us. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Anna Svanidze on 2 May,2018
Thank you very much. You are always welcome

10/10 Excellent

Boris, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first impression
Nice place, clean, peaceful, excellent location. Deserve to be recommended or visited again.
Stayed 1 night in Apr 2018
Response from Anna Svanidze on 18 Apr,2018
Thank you for your comments. Best regards

8/10 Good

Syed Ahmed, United Arab Emirates

Liked: Cleanliness, staff & service, room comfort
Pleasant stay
The location of the hotel is very convenient and walkable distance to Central park, bus station and the market. This hotel should offer a free shuttle to and from the main road as it would be much easier for the guest. The staff is over professional and do not much care for the guest personally. Breakfast is average with not much variety to offer and the rooms are comfortable with almost all the facilities you need. As per my experience, I felt that the hotel is great but they are not managing it properly. There is a restaurant on the 5th floor but the food is not up to the mark and the waiters very dull. I would rate my stay as pleasant but not as I expected, keeping in mind that it is a 4 star property.
Stayed 2 nights in Nov 2017
Response from Kristina,Borjomi Palace on 30 Jan,2018
Dear Mr. Syed Thank you very much for your opinion! We pay attention to all references. We change our services upon your references.

6/10 Okay

AMBAR

Liked: Cleanliness, property conditions & facilities
Borjomi Palace Hotel.
The hotel was nice and cosy and had a little balcony. However, the room could have been little big considering that the room was a family room.The service was also good. The buffet breakfast had limited Russian menu.
Response from Borjomi Palace on 30 Jan,2018
Dear guest! Thank you very much for your opinion! We pay attention to all references. We change our services upon your references.

4/10 Poor

Elena

Travelled with group
Liked: Cleanliness, property conditions & facilities
Wir haben extra dieses Hotel genommen wegen Spabereich,Schwimmpool ist zu gewesen und Sauna für 0,5 Stunde zu teuer gewesen.
Stayed 1 night in Aug 2022

8/10 Good

violaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Saule

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
очень довольная
Stayed 15 nights in Oct 2019

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace à la mode géorgienne
Situation: Domine la ville tranquille depuis un quartier calme mais on rejoint le centre en moins de 10 minutes à pied. Infrastructure: Grand complexe entouré d'un parc et de terrasses avec vue sur la ville et les montagnes. Incontestablement un établissement de catégorie supérieure mais pas au niveau d'excellence qu'on attend d'un palace en Europe occidentale. La décoration d'inspiration baroque oscille entre la grandiloquence des colonnades et des lustres des palais impériaux et le kitsch des vieilles forteresses. Plusieurs catégories de chambres, de la single à la suite impériale, avec prix attractifs hors-saison. Ma chambre single était sans luxe mais avec ce qu'on peut attendre d'un bon hôtel, à part quelques détails. Service: Beaucoup de services à disposition: piscines, fitness, ping-pong, centre médical, spa, cinéma, massages, restaurants, bars, organisation d'excursions, parking privé surveillé. Breakfast & dinner dans une grande caféteria offrant un buffet au choix très riche à défaut d'être succulent. Des robinets distribuent gratuitement la célèbre eau locale Borjomi mais les bouteilles sont de la source rivale Bakuriani! Personnel: Vêtu d'élégants uniformes, très professionnel et parle très bien anglais. En bref: Davantage club de vacances et centre de cure thermale que palace, la clientèle est familiale ou âgée, l'ambiance décontractée. Idéal pour les familles, pour séjour de repos à l'hôtel ou base pour explorer la région.
Stayed 2 nights in Apr 2019
Response from qeti on 13 Jun,2019
thank you!

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from qeti on 13 Jun,2019
Благодарим за проживание у нас. Благодарим за ваш отзыв!

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Смело рекомендую!
Очень гостеприимный персонал, любезное отношение сотрудников отеля и мед.центра. Комфортные номера, хорошее постельное бельё. Минеральная вода в номере пополняется каждый день.
Stayed 7 nights in Mar 2019
Response from кети on 3 Apr,2019
Спасибо вам!

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for refreshments
Stayed 1 night in Aug 2018

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2018

10/10 Excellent

Embiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
This is amazing and good person. Thank you all thing.
Response from Anna Svanidze on 2 May,2018
Thank you very much. We are always welcome

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Najlepszy hotel w okolicy.
Response from Anna Svanidze on 18 Apr,2018
Thank you very much. You are welcome

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Anna Svanidze on 11 Apr,2018
Dear Krzysztof! Thank you so much. We are always glad to see you at our hotel/ Best regards

8/10 Good

HONGDEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds
Generally good, but the breakfast buffet was boring. No/few changes of the menu day by day
Stayed 2 nights in Dec 2017
Response from Кристина, Боржоми Палас on 30 Jan,2018
Thanks for the feedback! We will consider it .

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Прекрасно для отдыха, расслабления и лечения
Прекрасный отель с европейской внешностью, хорошими номерами, хорошей кухней (шведский стол), стабильным вайфаем. При отеле работающая профессиональная спа-клиника с современным оборудованием, можно прямо из номера ходить на процедуры. Вечерами устраивают развлечения, в том числе и для детей. До Центрального парка идти 10 минут вдоль Куры или 5 минут между жилых домов, очень живописно. Были с шестилетним ребенком, не скучали - в отеле много детей, они веселятся в парке между корпусами или возле бассейна.
Stayed 2 nights in Jun 2017
Добрый день, Большое спасибо за хороший отзыв. Мы ценим ваше мнение и всегда рады видеть вас в нашей гостинице! С уважением, Администрация Гостиницы

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

SALEH, الرياض

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رائع وجميل
Response from Borjomi Palace on 30 Jan,2018
شكرا جزيلا

6/10 Okay

Alexey

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Valeriia, Королёв

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Отель чистый, аккуратный. Завтрак вкусный. Вид из окна потрясающий. Обслуживание так себе, номера чистые, но забывают оставить воду и если просишь о чём-то персонал, они с радостью соглашаются, но ничего не делают. На 6 этаже нашего корпуса был ресторан, всю ночь играет очень громкая музыка, хорошо слышно даже с закрытым окном, этот минус перевешивает для меня все плюсы. Я больше в этот отель не поеду.
Благодарим Вас за отзыв, Валерия! Мы приняли Ваше мнение к вниманию.