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Reviews of Best Western Plus New Englander

2.5 out of 5
Best Western Plus New Englander
1 Rainin Road, Woburn, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 409 out of 1001 reviews" "
Rating 8 - Good. 345 out of 1001 reviews" "
Rating 6 - Okay. 124 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was as expected
Stayed 2 nights in Apr 2024
Response from Best Western Front Desk on 1 May,2024
Thank you so much for this wonderful review after your stay with us. We are very pleased you enjoyed your time here and that we met your expectations!

8/10 Good

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BW Staff on 28 Apr,2024
Thank you for being our guest! We look forward to seeing you again in the future!

10/10 Excellent

Jaimer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BW Front Desk on 24 Apr,2024
Thank you for the fantastic rating! We endeavor to make our entire guests feel welcome and relaxed during their time with us! We can't wait to see you again soon. Have an amazing day!

10/10 Excellent

POSHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
stayed before. got better.
Stayed 2 nights in Apr 2024
Response from BW Front Desk on 24 Apr,2024
Thank you so much for the positive review! We are glad you enjoyed your stay with us! We cannot wait to welcome you back in the future.

6/10 Okay

Robyn

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from BW Staff on 12 Apr,2024
Thank you for choosing us. Our goal is to exceed our guest’s expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to better serve you in the future.

10/10 Excellent

Billy

Stayed 1 night in Apr 2024
Response from BW Staff on 25 Apr,2024
Thank you so much for this wonderful review after your stay with us. We are very pleased you enjoyed your time here!

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay! No complaints. Conveniently located 20 minutes from Boston.
Stayed 4 nights in Mar 2024
Response from BW Staff on 6 Apr,2024
Thank you so much for this wonderful review after your stay with us. We are very pleased you enjoyed your time here!

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from BW Staff on 1 Apr,2024
Thank you so much for this wonderful review after your stay with us. We are very pleased you enjoyed your time here!

10/10 Excellent

Brook-Lyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed here for five days and had a lovely time. Its around 20-30 minutes from Boston and 20-30 from Salem. Every morning we got up for breakfast and loved the experience! Its a menu system so different days have different food. The first day we went down at 8am and it was a lot more packed. The rest of the trip we went down at 7:30am and it was really nice! Theyre constantly filling the hot trays. They have a small convenient area with great pricing, as well as desktops in the lobby for personal use. The rooms were a bit smaller than expected but a great size either way. The mini fridge is incredibly nice. Has a small freezer and good storage. We were all very pleasantly surprised by that. The pool is nicely heated. We only had time to swim for a little bit but it was very enjoyable. The shower heads dont adjust much, as thats how theyre made, so they shoot out. Make sure to quickpy turn the water to warm before being soaked! Theres lots of public area to hang out and someone always at the desk to greet you. You may not see them but they are there! Staff was lovely and helpful! If I was in the area and needed somewhere to stay I would certainly choose here! Very affordable for all the accommodations you get.
Stayed 4 nights in Mar 2024
Response from BW Staff on 30 Mar,2024
Thank you for the fantastic rating! We endeavor to make our entire guests feel welcome and relaxed during their time with us! We can't wait to see you again soon. Have an amazing day!

8/10 Good

Brian

Stayed 1 night in Mar 2024
Response from BW Staff on 17 Apr,2024
Thank you for being our guest! We look forward to seeing you again in the future!

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, breakfast was good. Overall great experience
Stayed 5 nights in Mar 2024
Response from Front Desk on 27 Mar,2024
We're glad you enjoyed your stay. We look forward to your next visit.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very good. Breakfast was cold both days, not warm, cold (scrambled eggs, cheese omelette, sausages (pork & turkey). It seems to be a very transient hotel. Lots of at least throughout the evening doors people coming and going loud TVs seems to be maybe some people living there versus staying there as hotel guests.
Stayed 2 nights in Mar 2024
Response from BW Staff on 24 Mar,2024
Thank you for choosing us. Our goal is to exceed our guest’s expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to better serve you in the future.

8/10 Good

Marcia, East Greenwich

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant in the parking lot was excellent.
Stayed 1 night in Feb 2024
Response from Shannon on 22 Mar,2024
Thank you for your review we appreciate the feedback.

6/10 Okay

Kimberly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ok place for a night. There was a light blinking from our heater all night that was like a strobe light. Staff was nice. Place was clean.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar,2024
thank you for taking the time to post a review of your stay at our hotel. We're sorry to hear that you faced a minor inconvenience at our hotel. We will check this item immediately. Thank you for bringing it to our attention.

2/10 Terrible

Tina

Disliked: Staff & service
I left my wire there for my phone that connects to the tv and there saying it’s not there but I called a hour after me checking out and there saying it’s not in the room so maybe. Someone that was cleaning the room took it cause they said they asked the housekeeping and it’s not there
Stayed 1 night in Mar 2024
Response from GM on 18 Mar,2024
We're sorry to hear that you are missing a cord. Several team members have checked the room since your departure and found no such cord. As such, lost, or misplaced, items are not the hotel's responsibility. However, we will continue to keep an eye out for the cord.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, family friendly. Quiet inside yet bubling social life just a few steps from the property.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar,2024
We're glad to hear you enjoyed your stay at our hotel. We hope to see you again!

8/10 Good

Jamilynn, Allston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like how far it is
Stayed 2 nights in Mar 2024
Response from Shannon on 22 Mar,2024
Thank you for your review we appreciate the feedback.

10/10 Excellent

Xiomara Lee

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and convenient
Stayed 2 nights in Mar 2024
Response from Shannon on 10 Mar,2024
Thank you for your review we appreciate your feedback.

8/10 Good

Deborah

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was ok . They didn't have a lot of towels had to go to desk and get them. A lot of kids running in hallway. Doors slamming late at night
Stayed 2 nights in Feb 2024
Response from Shannon on 5 Mar,2024
Thank you for your review. We appreciate the feedback.

10/10 Excellent

Ahmed, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Feb 2024
Response from Shannon on 27 Feb,2024
Thank you for your review, We really appreciate your feedback.

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay went off without a hitch and the staff was friendly
Stayed 1 night in Feb 2024
Response from Shannon on 27 Feb,2024
Thank you for your review, We really appreciate your feedback.

6/10 Okay

Zoe

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Shannon on 27 Feb,2024
Thank you for your review, We really appreciate your feedback.

8/10 Good

Peace

Nice
Stayed 1 night in Feb 2024
Response from Shannon on 11 Feb,2024
Thank you for your review we appreciate it.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shannon on 11 Feb,2024
Thank you for your review we appreciate it.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shannon on 30 Jan,2024
Thank you for your rating we appreciate it.

10/10 Excellent

Michel Lorran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shannon on 30 Jan,2024
Thank you for your rating we appreciate it

2/10 Terrible

Desiree

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Customer Service Blunder/ Unauthorized Room Entry
During my stay at this hotel a member of their team entered my room while I was away at a funeral. I had placed the DO NOT DISTURB sign on the door expecting that my room would not be entered. A member of the maintenance team came into my room regardless and exchanged my air conditioning unit. The property did not notify me. They did not attempt to contact me via phone, email or any other method. Furthermore upon discovery of this, the property took a very cavalier attitude toward my experience and what felt like a violation as a female traveling alone. It took 3 days to get on the phone with a decision maker at the property and when I asked for a refund for my stay, the best the manager would do is refund me one night. This was a nightmare situation, but it's how you handle a mistake after it has been made, and I would have expected a full refund, but they refused to do that. It was highly disappointing and I therefore cannot recommend this as a good place to stay in this area.
Stayed 4 nights in Jan 2024
Response from GM on 24 Jan,2024
Thank you for your detailed response. Do Not Disturb signs are observed by all members of our staff. However, maintenance is permitted to bypass these signs when there is a priority situation that affects one, if not several rooms. In these circumstances notice to the guest may not be an option, which was the case in this matter.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 24 Jan,2024
Thank you for staying with us. We look forward to seeing you again!

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 24 Jan,2024
Thank you for staying with us. We look forward to seeing you again!

2/10 Terrible

Jennifer

Disliked: Room comfort
Arrived late check-in. Everything seem to be okay and absolutely what one would expect. Half hour into settling in. A person came knocking on our door, which was not a staff member. My husband spoke with this person. The man went away. Then at 11pm I got woken up by more knocking. This went on for a few and they left. By midnight more knocking this time by an authority knock and who they were. The officer also demanded our names and search our room. Needless to say with being in Boston for medical treatment that following morning at 6 am and I needed to get up by the latest 5 am. I was exhausted. Traveling 3 hours in difficult weather I was trying to get a full night's sleep prior to my procedure that morning by preplanning a week ahead. I cue not recommend this place.
Stayed 1 night in Jan 2024
Response from GM on 18 Jan,2024
We sincerely apologize for your experience. This is nowhere in the realms of a normal stay for any guest. Please know that the officer was there in response to the initial disruption.

10/10 Excellent

walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good love it there
Stayed 2 nights in Dec 2023
Response from GM on 18 Jan,2024
Thank you! We look forward to your next visit!

8/10 Good

SHOTA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from GM on 18 Jan,2024
thank you

10/10 Excellent

destiny

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Amenities
front desk was nice
Stayed 1 night in Dec 2023
Response from Shannon on 8 Feb,2024
Thank you for your rating and review we appreciate it.

8/10 Good

Amélie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on 18 Jan,2024
thank you

2/10 Terrible

Samita

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are not clean. Bed sheets are not changed. Lots of hair in bed and floor. No microwave inside the room. No good channel on tv.
Stayed 2 nights in Dec 2023
Response from Shannon on 8 Feb,2024
We apologize this was your experience. If you would like to reach out to us we would be happy to help you have a better stay next time.

4/10 Poor

Marie-Pier

Travelled with family
Disliked: Staff & service, property conditions & facilities
Bad
Very noisy and many junkies at the breakfast. Odour of weed in the hotel.
Stayed 1 night in Dec 2023
Response from GM on 18 Jan,2024
We're sorry to hear about your experience. We will look into this incident.

10/10 Excellent

Elif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and bathroom. Free parking, good breakfast and coffee. I recommend this hotel for people who want to stay couple nights
Stayed 2 nights in Dec 2023
Response from Front desk on 28 Dec,2023
Thank you for your feedback we appreciate it.

10/10 Excellent

Rima

Travelled with family, Travelled with family and small children
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from front desk on 28 Dec,2023
Thank you for your rating we appreciate it.

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from front desk on 28 Dec,2023
Thank you for your feedback we appreciate it.

8/10 Good

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk on 28 Dec,2023
Thank you for your feedback

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and super courteous. Thank you Steffan..👍
Stayed 4 nights in Dec 2023
Response from Front desk on 20 Dec,2023
Thank you for your review we really appreciate the feedback.

10/10 Excellent

Karlyn

Stayed 1 night in Dec 2023
Response from Front desk on 20 Dec,2023
Thank you for your review we appreciate the feedback

2/10 Terrible

Joanne

Stayed 1 night in Dec 2023
Response from Shannon FOM on 28 Dec,2023
I apologize that you didn't have a a good stay I have reached out and would like to discuss how I can help. Thank you

10/10 Excellent

dan

Liked: Cleanliness, amenities, property conditions & facilities
Great spot!!
Stayed 1 night in Dec 2023
Response from front desk on 20 Dec,2023
Thank you for your review we appreciate the feedback

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from front desk on 20 Dec,2023
Thank you for your review we appreciate the feedback

10/10 Excellent

Omair

Stayed 1 night in Nov 2023
Response from Front desk on 20 Dec,2023
Thank you for your review we appreciate the feedback

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was aged but very clean. The breakfast was excellent. Overall it was well worth the price a great deal.
Stayed 2 nights in Nov 2023
Response from Front desk on 21 Nov,2023
Thank you for your review and we appreciate your feedback

6/10 Okay

Delfine

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Front desk on 21 Nov,2023
Thank you for your review

10/10 Excellent

Isabella

Stayed 2 nights in Nov 2023
Response from Front desk on 21 Nov,2023
Thank you for your review

10/10 Excellent

Matt

Stayed 2 nights in Nov 2023
Response from Front desk on 17 Nov,2023
Thank you for your review we appreciate your feedback