"I chose this hotel based on its positive reviews, but unfortunately our experience didn’t match. We were placed on the 4th floor despite noting during booking that we were traveling with an 18-month-old, and within the first 10 minutes we had a noise complaint called on us, which was frustrating given the circumstances.
I asked to be moved to a lower floor, but the request was refused due to a wedding party staying at the hotel. I was told they couldn’t downgrade me to a queen room, which was disappointing as we were simply looking for a more practical arrangement with a young child.
The pool was advertised as heated, but it was very cold and not enjoyable to use. Additionally, the pillows were quite uncomfortable, which made it difficult to get a good night’s sleep.
Overall, I was disappointed, especially since I had higher expectations based on the reviews. Needless to say, I will not be staying here in the future."