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Reviews of Brecon Castle Hotel

3.5 out of 5
Brecon Castle Hotel
The Castle Square, Brecon, Wales

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 27 reviews" "
Rating 8 - Good. 12 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean rooms nice breakfast, would stay again
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! From the front desk to the Sicilian man in restaurant, the staff was incredibly friendly and welcoming. Food and location were great too. Highly recommend!” Only downside the window in our room was in need of repair and could not be secured which was unsettling as it lead on to a flat roof.
Stayed 1 night in Sep 2019

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The staff were lovely could not fault them what so ever. However the bed was so uncomfortable prongs popping up everywhere and rock hard, we could hear the people next door talking and then upstairs you could hear everything from the room even when they turned in the bed to them flushing the toilet. The WiFi is absloutley rubbish so don't go over thinking you can connect alot of stuff is blocked I.e whass up is one. The breakfast was really nice and we were always greeted by the morning staff they couldn't do enough for us
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Very friendly staff who went out of their way to help you
Stayed 4 nights in Jul 2019

10/10 Excellent

JACQUELINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, incredible food, wonderful building with well presented rooms and a fantastic view from the restaurant over the terrace, gardens and river. Extremely civilised, pleasant, comfortable, and restful
Stayed 1 night in Jul 2019

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a double room for two nights and were very comfortable here. We had a very large room with fantastic views. The hotel is only a few minutes walk to the town and an excellent base for exploring the area. Would definitely stay here again.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
AVERAGE PROPERTY OVERPRICED STAFF WERE VERY HELPFUL
Stayed 1 night in Jun 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than the reviews would suggest. Nice hotel with friendly staff.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is in a good location in Brecon & is unique with the castle attached. What I would like to see more of is the rooms being refurbished and modernised with a higher standard of cleaniness: the bathroom had water stains on the ceiling & cobwebs, hairs in the shower...
Stayed 2 nights in Mar 2019

6/10 Okay

Philip

Liked: Staff & service, room comfort
Very good base camp for Brecon town.
Lovely old hotel that probably seen better days but so have most independents. Ideal situation for the town. We had a view room that cost but it was well worth it, the bed was so comfy . The reception was a bit unproffesional, I was concerned that we had lost our reservation for the second time. But all that said we would defiantly return... the breakfast waitress "Sue" was the one that made us feel welcome, frankly without her the morning visits would have been miserable... oh and the breakfasts were cooked to perfection so well done the chef.... I recommend this hotel for your stsy in Brecon.
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Need to look at the superior room rating - the bedroom was ok but the bathroom was small and the shower so tiny my husband couldn't use it. Mold around shower tray and door. no plug in sink, the bathroom could do with a refurb The reception staff were unhelpful when I reported the bathroom radiator was not working and it was a very cold day - I was told that I had checked in at the wrong time (Saturday 5:30 pm) as maintenance was not available and nothing could get done until the Monday !!!!! I tried ringing reception but no one answered do I had to go down to desk - they said they were too busy to answer the phone.I also reported that the TV was hanging off its wall bracket and looked unsafe but nothing was done. I had to to take a shower the following morning in an icy bathroom and got very chilled.On checking out the following morning I said I was disappointed that my concerns were not taken seriously and that basic maintenance checks would have shown the problems in the room but the reception staff said that maintenance checks were not regularly undertaken. Would not stay there again - very disappointed with attitude of staff and felt that they couldn't be bothered.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with wonderful staff. Nothing was too much trouble. Hotel was very clean and cared for and food was excellent.
Stayed 2 nights in Dec 2018

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Lovely place
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and friendly hotel with a very good breakfast and helpful service
Stayed 1 night in Nov 2018

8/10 Good

diana, north essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really close to the town and had a great time at the Christmas light switch on
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short business trip
Stayed for one night on business. Didn't spend much time in hotel but there was nothing to fault and local area is very nice
Stayed 1 night in Nov 2018

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
It was a cool hotel. The room was clean and the bathroom updated. Nice place to stay. My only complaint would be the parking situation.
Stayed 1 night in Nov 2018

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Great views
Hotel was nice enough. It’s a great location and we had wonderful view from the room. Some aspects of the service we received could be improved. The reception staff were not very friendly and no one asked us if we enjoyed our stay. At breakfast they seemed to often run out of items on the buffet
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Francis, England, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience was overall pretty good, most staff polite and very helpful, breakfast was very good, hotel location excellent. The water pressure in the shower was very low and car parking was occasionally a bit tight.
Stayed 3 nights in Oct 2018

10/10 Excellent

Alison, Huddersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice traditional slightly old fashioned hotel
We were delighted with the traditional feel of the hotel and its excellent location with a nice garden and splendid views of the Brecon Beacons. We were also very pleased with the restaurant. The food was very good quality and cooked and presented well. The service was excellent and the main dining room very clean and recently redecorated with white linen tablecloths and serviettes.
Stayed 2 nights in Sep 2018

8/10 Good

Kristoffer

Liked: Cleanliness, staff & service, room comfort
Workshop, 3 netter
Alt i alt: Helt greit hotell. Gammelt, skakt og sjarmerende. Dårlig trykk i dusjen, men nyoppusset bad. God seng. Glimrende frokost. Verken pluss eller minus på betjeningen. Dårlig WiFi på mitt rom.
Stayed 4 nights in Jun 2019