Dear Guest, Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,Mi-Jose Mpongo, General Manager

Beste Fred, Hartelijke dank voor deze enthousiaste beoordeling.We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.Graag tot een volgende keer!Met vriendelijke groeten,Mi-Jose Mpongo, General Manager

Dear Guest, Thank you for this great review.It's heartening to know that you found our hotel to be in impeccable condition and our service to meet your expectations. The team here at Holiday Inn Express Brussels - Grand-Place, an IHG Hotel, takes great pride in ensuring our guests experience a comfortable and memorable stay, and we're delighted to have achieved that for you. Your compliments on the cleanliness of your room truly resonate with our commitment to our IHG Clean Promise, as our guests' satisfaction is our topmost priority. We're also pleased that our staff's friendliness contributed positively to your experience, reinforcing our dedication to hospitality excellence. Thank you for choosing us for your visit to Brussels, and we hope to maintain our status as your preferred accommodation in the heart of Europe.We look forward to welcoming you back soon. Kind regards,Mi-Jose Mpongo, General Manager

Dear Latoya, Thank you very much for your kind review.It is heartening to learn that you appreciated the spaciousness of our rooms and the comfort of our beds; these are aspects we take great pride in. While our breakfast selection did not exceed your expectations, we are glad that it met them satisfactorily. We continuously strive to offer a variety of options and will take your input into consideration. We are thrilled to hear that our central location and proximity to the metro station enhanced your visit, making it convenient for you to explore Brussels. Our team is also pleased that you found the hotel's condition to be exemplary and the service provided by our staff commendable. Your willingness to recommend Holiday Inn Express Brussels - Grand-Place, an IHG Hotel is the highest compliment we could hope for, and we are grateful for your endorsement.It would be a pleasure to welcome you back. Best wishes,Mi-Jose Mpongo, General Manager

Dear Suzanne, We would like to thank you for this review about your recent experience in our hotel.It is heartening to hear your appreciation for the service provided by our team and the condition of our hotel, along with the cleanliness and amenities of your room. We are committed to offering a comfortable and enjoyable experience to all our guests.We take note of your comment regarding the room size and understand that preferences vary. Our hotel offers a range of room types and sizes to accommodate different needs, and we regret if the room allocated did not meet your expectations on this occasion.Your kind words about the service and amenities serve as encouragement for us to continue striving for excellence in hospitality. We are pleased that these aspects contributed positively to your experience.The entire team really hope we can welcome you back on a future occasion.Kindest regards,Mi-Jose Mpongo, General Manager

Dear Mark,Thank you for such a great review.It's wonderful to know that our central location contributed positively to your stay, making it convenient for you to explore the vibrant city of Brussels.We're also glad to hear that our parking facilities met your needs and added value to your experience with us.Our team is thrilled to receive your compliments on their excellent service; we strive to make every guest's stay memorable with our hospitality.Your appreciation of the room cleanliness, hotel condition, and the overall service fills us with pride. It is our priority to maintain high standards for our guests' comfort.Although you rated room amenities slightly lower, we hope that our range of in-room features and the recent updates to our hotel ensured a comfortable and satisfying stay.We look forward to a return visit from you in the future.Best wishes,Mi-Jose Mpongo, General Manager

Dear Melissa,Thank you for this great feedback about your recent stay.We're delighted to hear that our convenient location made your visit to the city center and transportation hubs effortless. It's also heartening to know that our team's dedication to hospitality contributed positively to your stay. We appreciate your high marks on room cleanliness, hotel condition, and service. Regarding the room amenities, we continually strive to offer our guests all the in-room conveniences for a comfortable stay, including modern features such as black-out shades, a variety of pillows from our pillow menu, and complimentary Express Continental breakfast to start the day right. If there was a specific amenity you felt was missing, we welcome any suggestions as we always aim to improve our guests' experiences.We look forward to welcoming you back on a future occasion. Best wishes,Mi-Jose Mpongo, General Manager

Dear Jennifer, Thank you for taking the time to review your stay.We're thrilled to hear that our staff's friendliness and professionalism contributed to a positive experience during your stay. It's also great to know that our central location, just a short walk from the Grand Place and close to metro stops, was convenient for your visit to the city. We pride ourselves on maintaining a high standard of cleanliness, and we're glad to see that reflected in your 100% satisfaction rating.We hope to see you again soon.Kind regards,Mi-Jose Mpongo, General Manager

Dear Andrew,Thank you for such a positive review.We're delighted to hear that our prime location added convenience to your stay and that you enjoyed the lovely room. Your kind words about our friendly and helpful staff are greatly appreciated and we're thrilled that you would choose to stay with us again.It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, and the room amenities provided met your expectations and contributed to a positive experience.We look forward to welcoming you back for another memorable experience.Kind regards,Mi-Jose Mpongo, General Manager

Dear Paul,Thank you for sharing your review.We're delighted to hear that you found the room to be clean and comfortable, and that our shower facilities met your expectations with ample hot water and quality gels and shampoos. It's also reassuring to know that our security measures, such as the key card elevator access, provided you with a sense of safety during your stay. Your mention of the breakfast as 'marginally above average' is much appreciated; we're glad you could enjoy the variety offered in our Express Continental breakfast. However, we do note your comments regarding the room size and want to inform you that we offer different room types and sizes that may better suit your preferences for future visits. While we do not have an evening dining option, our central location in the heart of the city ensures that a variety of restaurants are just a short walk away.We hope to have the pleasure of seeing you again in the future.Best wishes,Mi-Jose Mpongo, General Manager

Dear Vatsala,Thank you for your review.We're delighted to hear that our location served you well for your travels around the city and that our commitment to cleanliness and service met your expectations.We take note of your comment regarding the construction noise. While this is indeed a temporary situation as the city enhances its infrastructure, we understand it can be disruptive. Our hotel offers double-glazing and earplugs to mitigate any inconvenience, and we always recommend requesting a room on a higher floor or the backside for a quieter stay.It's wonderful to know that you enjoyed the included breakfast, and we're proud to provide a variety of options to start the day right.We look forward to seeing you again on a future occasion. Best regards,Mi-Jose Mpongo, General Manager

Dear Jill, Thank you for taking the time to share your review with us.We are delighted to hear that you felt completely safe during your stay and that our team's friendliness contributed to a positive experience. Our commitment to cleanliness is paramount, and it's wonderful to know it met your expectations. Moreover, we take pride in our central location which allows guests to easily explore the city on foot. Although you mentioned enjoying the breakfast, we acknowledge that some guests may have different expectations, and we continually strive to improve our offerings based on all feedback. We look forward to welcoming you back.Kind regards,Mi-Jose Mpongo, General Manager

Dear Monika,Please accept our thanks for your kind review regarding your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be a pleasure to welcome you back. Best wishes,Mi-Jose Mpongo, General Manager

Chère Julia,Merci d'avoir pris le temps de partager vos impressions.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous revoir prochainement,Mi-Jose Mpongo, General Manager

Cher Antonio,Nous sommes ravis que votre séjour passé chez nous ait été à la hauteur de vos attentes et que la propreté impeccable des lieux, le confort de votre chambre ainsi que le professionnalisme de notre équipe aient contribué à sa réussite.Au plaisir de vous revoir parmi nous,Mi-Jose Mpongo, General Manager

Dear guest, Thank you very much for taking time to share your feedback. We are so pleased to hear that your stay at our hotel met your expectations. We look forward to seeing you soon again. Best regards, Front office team

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. As IHG member, it is always better for you to reserve through IHG to be recognize and benefits your loyalty advantages. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. As you mentioned, our breakfast isn't free but complimentary. And we absolutely don't mix any juices.We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Don't hesitate to communicate us the missing points you needed to give your stay a perfect score!We hope you will visit us again. Sincerely,

Hi ,thank you for this message, we hope to see you again.

Dear Orbitz, Thank you very much for this kind feedback. We are delighted to hear that you enjoyed your stay and our services. The comfort and satisfaction of our guests are very important to us. As our mission, we work hard to ensure that we deliver the best service and always meet your expectations. We look forward to seeing you soon again. Best regards, Front office team, Holiday Inn Express Brussels-Grand place.

Hi,thank you for that commentary.

Dear Melissa Thank you for very much for your kind review. We are delighted to know that you had a pleasant experience during your stay with us. Your positive feedback encourages us to maintain the high standards of services. We look forward to welcoming you back to Holiday Inn Express Brussels-Grand place. Best regards, Front Desk receptionist Holiday Inn Express Brussels-Grand place.

Hello,Thank you we are very proud of your commentary .

Hello,thank you for that commentary , we hope that you will comeback .

Hello,we try are best for you.

Dear Mark, Thank you for very much for your kind review. We are delighted to know that you had a pleasant experience during your stay with us. Your positive feedback encourages us to maintain the high standards of services. We look forward to welcoming you back to Holiday Inn Express Brussels-Grand place. Best regards, Madusanka, Front Desk receptionist Holiday Inn Express Brussels-Grand place.