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This hotel is so cool. The comics decorations are awesome. Every little detail. We just love it. Besides that, the rooms were comfortable. Our daughter love it because it has a bunk bed. Food is good. Staff helpful. We enjoy our stay
Very unique, quirky property , marketed to suit families with younger kids . Easy walk to Brussels Midi station , so it suited us . Clean and spacious rooms with comfortable beds. Would best suit young families, but was fine for a few nights with our adult kids .
Alison
Stayed 3 nights in Jan 2024
Response from The Manager on 25 Jan,2024
Many thanks for your comment, we hope welcome you for a next trip in one of our hotels in Brussels or in Paris.
Dear customer, we accept bad ratings but they must be accompanied by factual elements enabling us to improve. Sorry that our services did not give you satisfaction.
We took a family room for 4, it was really huge and convenient room and my kids loved the design and the bed. Very friendly and helpful staff, around 7min walk to Midi station and around 10-15 min to walk to the old center
Loved the space for the kids. Fantastic staff and very family friendly! This hotel was great, walked half a mile to a laundry mat while there.
Jennifer
Stayed 2 nights in Nov 2023
10/10 Excellent
Marvin
26 Nov,2023
Marvin
Stayed 2 nights in Nov 2023
10/10 Excellent
Junsung
25 Nov,2023
Junsung
Stayed 2 nights in Nov 2023
4/10 Poor
Patricio
25 Nov,2023
Liked: Staff & service
Disliked: Property conditions & facilities
Patricio
Stayed 1 night in Nov 2023
Response from The Manager on 4 Dec,2023
Dear customer, our customers' opinions are essential to improve us. You rate our hotel 2/5 but without giving any further explanation even though the average guest rating is 4.5. If you would like to discuss your stay, please contact me by sending an email to the hotel.
The room was very spacious. The area wasn’t bad as the reviews said. The staff was friendly. The hotel was very busy. It does get loud at night. The hotel was clean. All areas were clean. Unfortunately, the hotel isn’t friendly for people in wheelchairs and it was difficult for us since we have a child in a wheelchair. There was a super cute playroom. The place is very family friendly. I would skip the food. It wasn’t good. Overall, I would recommend this place to families . I would not recommend for families with people in wheelchairs. The parking was great! We rented a car and parked all nights there.
We stayed two nights and it was extremely noisy both nights. We are not people that complain, but after two hours of constant partying from across our window we complained at 11pm. The partying didn’t stop until after 12am, even after we were told the issue would be fixed. That was the first night. The second night young adults were running up and down stairs, jumping and yelling in the hallways from 9pm-12am. We didn’t bother complaining about this disturbance until checking out of the hotel. The staff person didn’t offer a remedy for the disturbances we experienced both nights. It would have been nice to receive a discount off of my bill. I would not stay at this hotel again.
Hillary
Stayed 2 nights in Nov 2023
Response from The Yooma Team on 4 Dec,2023
Sorry that your stay did not give you the satisfaction you expected. Your comment has been recorded in our continuous improvement system.
Yooma Lodge is a real posh and vibrant hotel next to the Brusells train station. Amazing choices of food around the area, everything is walkable, in spite of the construction all around. The staff is great and helpful, thanks for the early checkin! We love the very spacious room, fancy toilet and nice room amenities. Love our one day stay! Thanks💕
Maria Charina
Stayed 1 night in Nov 2023
Response from The manager on 4 Dec,2023
Thank you for your compliments on our hotel and its team. Looking forward to welcoming you again.
Hotel was great, location convenient for the train station but limited access to dining or grocery stores
Janath
Stayed 6 nights in Nov 2023
8/10 Good
Emma
Travelled with family and small children
10 Nov,2023
Liked: Cleanliness, staff & service, amenities
We stayed for 3 nights in the Yooma Urban Lodge. The hotel location is great, so close to the midi station, easily a 5 minute walk and the location isnt as bad as the reviews make out (as a Mum of a 2 year old I was really panicking after reading the location reviews but I never felt unsafe). The service upon arrival was lovely and all the reception staff were super friendly and helpful. The room was clean, comfy and just what we needed. Having the soft play and arcade room for kids is a great touch and being able to use the spa facilities for free was also a treat! Unfortunately on the 2nd night we noticed that whenever the upstairs bedroom had a shower it was extremely noisy and then we started to have a leak in our bathroom. The next day the leak got worse, the staff were great and moved us to another room but unfortunately the room they moved us to had incredibly noisy neighbours, these people were up until 2am screaming, shouting, running up the corridors and banging on our door we left us feeling anxious and unable to sleep. We were very disappointed that the hotel staff didnt intervene.
Emma
Stayed 3 nights in Nov 2023
Response from The Manager on 12 Nov,2023
Thank you very much for the compliments on our hotel. I'm sorry to read your last sentence about your unscrupulous neighbors. If you notified reception, our team should have reacted. I will investigate this. We look forward to welcoming you again to our hotel.
Great rooms and great staff.
Add and mini-fridge in the rooms and it would have received max score.
I would return for sure!
Glauber
Stayed 3 nights in Oct 2023
8/10 Good
Puja
11 Oct,2023
Puja
Stayed 4 nights in Oct 2023
6/10 Okay
CHAI
Travelled with family
10 Oct,2023
Liked: Cleanliness, staff & service
Good: Close to the train station and shops, convenient, good location. Comfortable bed with many sockets or charging points in the room. Modern and clean.
To be improved: only have a little fridge and microwave, to have more facilities such as plates/bowls, cutlery, oven, cooking stove, saucepan, washing machine.
CHAI
Stayed 3 nights in Sep 2023
Response from The manager on 4 Dec,2023
Dear Sir, Yooma Urban Lodge is a hotel and not a tourism residence with apartments with a kitchen.
I stayed with my wife and two kids and they loved the hotel. The cartoon themed rooms and lobby were fantastic to look at. The reception staff were friendly and welcoming. They recommended places to dine and where to find a grocery store. We also had dinner at the hotel restaurant and it was excellent. We’d stay there again!