2/10 Terrible
Nazirah
Travelled with partner
27 Mar,2024
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid this Studio at All Costs!
Our recent stay at the studio flat was a complete nightmare. Despite the initial allure of a seemingly good deal and positive reviews, our experience was horrifying.
Upon arrival, we were greeted by an old apartment block and a rickety elevator. The studio itself appeared clean at first glance, but it soon became apparent that looks could be deceiving.
At 2AM my husband was attacked by a cockroach leaping onto his head. To our horror, we discovered several more cockroaches lurking around the door frame. As someone with allergies to dust and insects, I was left feeling deeply uncomfortable and unsafe.
Unable to bear another moment in the studio, we had to make an emergency booking at a hotel, costing us an additional £200. Despite reaching out to Expedia for assistance, the manager of the studio flat showed zero willingness to address the issue, leaving us to settle for a mere £25 credit.
It's inconceivable how such a place could even be allowed to operate, let alone deceive unsuspecting guests with false promises and positive reviews. My attempts to communicate with the manager were ignored, clearly he doesn't care about his customers at all.
It's not worth risking your health and sanity for a few pounds saved. Expedia, as the intermediary, should take more responsibility in ensuring the quality and safety of accommodations listed on their platform. Save yourselves the trouble and avoid this place like the plague.