"This hotel has a lot of potential but unfortunately it falls flat due mainly to the service. My boyfriend and I stayed here for his graduation weekend and honestly the hotel caused what should have been a celebratory weekend into a very stressful one.
That afternoon we went down to the valet to get our car to head to the first graduation. It did take a bit to get the car but we ended up being 15-20 min late to USC than expected. Not too bad.
The next morning OMG this is when it got really bad. We woke up at 6am, got ready and went to breakfast right at 7am…no one was there to seat us. Eventually the chef sat us down. Anyways long story short we ended up not getting our food until 7:45am and had to scarf down our meal to get to USC on time again. The waiter gave us a free granola but other people were also in a rush and had gotten no food yet. I thought it was in poor taste to give us something while others were waiting.
We rush to valet, got there at 8:05am but there is no valet there. We ended up sending my BF in an uber. I didn’t get the car until 8:40am. The valet guy was doing car checks so we didn’t see him at the stand until 8:30am. Oh, by the way there was no one at the front desk, nor was anyone answering the phone during this time.
I complained and they offered was to remove the $30 resort fee, not the parking. After a long conversation magically they were able to remove the parking.
We got back that evening and they didn’t even clean the room.
No thanks!"
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