Thank you so much Agatha, hoping to see you again in the city of kings. I am happy you enjoyed your stay with us

Please accept my sincere late apologies for the unprofessional manner in handling your booking sir. I accept full responsibility for my in action.

Thank you for your kind words.Enjoy the rest of your world tour. Kind regards Deepak

Thank you sir for your understanding and kind words. It was indeed an honour and a privilege to share with you my experiences in Zimbabwe. I also learnt a bit about your country.

Thank you Chris for your kind words.Yes the hotel does need TLC,but due to the harsh economic climate prevailing in our country, it is virtually impossible to renovateat this time.Just to keep the establishment open is a mission in itself. I am glad that you and your good lady enjoyed the venue I had chosen for you to have your breakfast.

Thank you for your kind words. I realize that the way forward here is to renovate,but our current economic climate is unfavourable right now. Definately when the situation improves renovations is a priority for us.

Thank you for your kind words.

Thank you sir. It was a pleasure to assist you.Thank you for your understanding. I hope your onward journey to Masvingo was enjoyable and that your whole experience in Zimbabwe will be a memorable one

Thank you for choosing Bulawayo City Lodge :) Thank you for your kind words. We hope to see you again.

My apologies for the late response. Thank you for taking the time to comment. Hope to see you again soon at our establishment. We are currently upgrading some of the rooms.

Thank you Arnold for your comments.Much appreciated. Hopefully we will see you on your next visit to Zimbabwe

Merci beacoup. Thank you sir.

thanks for your comments

Dear Aukje, Firstly I must apologise for my late response. I was unwell and was resting due to an asthma attack. I humbly apologise for the bad experience you have had at our establishment. The very room you were allocated was the only one available and is not normally offered as it serves as a storage room.This room had a new pressure geyser fitted a day before your arrival,hence the stains and dirt on the carpet. Having said this I take full responsibilty for the room not being upto standard. Most of the rooms in our establishment have bathtubs and we have never offered self catering facilities to our guests.Our property portfolio mentions all this. We had fumigated twice in the month of April for mosquitoes and roaches this year. This year has seen a tremendous influx of mosquitoes ,parlty due to the lack of resources on the part of our city council that does maintenance by spraying the outer city limits. At the present moment the equipment for the Wifi is the best that is available. Signal is availible at the entrance to the room but fnot further in . As this is the peak period the speed of the internet is affected by the high demand. As a gesture of good will i am happy to offer you a full refund through your booking agent.