"I would strongly discourage anyone from staying at this hotel.
Our stay this past weekend was one of the worst hotel experiences we have ever had. The toilet in our room would not flush properly and repeatedly backed up, pushing toilet paper back into the bowl. When we reported the issue, members of the owner's family, who apparently live on-site, came to our room to try plunging it. The problem was never resolved.
While my teenage daughter was alone in the room with her friend, the owner's wife and two other female family members began questioning her about how many people were staying in the room. They then told her that if we complained about the toilet again, we would have to leave the hotel. This was completely inappropriate, especially considering she is a minor and was simply dealing with a room maintenance issue that was not our fault.
When my husband later spoke with the owner about both the broken toilet and the way his family had treated our daughter, he was frustrated and requested a refund if we were going to be forced to leave because of a plumbing issue caused by the hotel. Only then did the owner suddenly offer to move us to another room. It is concerning that this option was not offered immediately when the issue was first reported.
The customer service throughout our stay was rude, unprofessional, and unacceptable. No guest's child should ever be spoken to or treated the way our daughter was."
"Make sure if you are wanting a Pool or Hot Tub, this Inn does not have one. Some of the advertisements, show that they have one, but don't.
Hopefully you don't get a room that ajoins your room, with a noisy couple. Walls seem to be thin and you can hear everything all night long!
Rooms where nice and clean and comfortable. Breakfast was better than Continental Breakfast with microwaved cheese omelette and sausage.
Staff was somewhat helpful, until I complained about No pool and hot tub. It was worth the price...!"
Extended Stay America Suites Chicago Elgin West Dundee
2/10 Terrible
"No good breakfast just chewy granola bars and muffins with bad coffee no pool. Building and rooms are dated. Homeless and drug addicts laying on the pavement sleeping and drinking and smoking around the property. I will never ever stay again for any reason"
"Check in was awful, the person at the desk was clearly confused kept telling me I was checking in for three nights when I only had one night booked. She couldn’t get the transaction through the credit card machine and kept blaming me, when she clearly didn’t know what she was doing. Very rude and unprofessional"
Holiday Inn Express Hotel & Suites Chicago-Algonquin by IHG
10/10 Excellent
"My daughter and I had the best stay at this Holiday Inn Express! The room was clean and spacious, and all of the employees were warm and welcoming. We were very impressed with the breakfast provided as well. The complimentary breakfast included everything from cereal, fresh fruit, and danish, to bacon, eggs, and pancakes. Would definitely recommend anyone to stay here."
Yes, there are holiday rentals close to the most popular sights in Burlington, or you can select a more secluded option if you're looking for a relaxing stay.
What’s there to see and do in Burlington?
While exploring the area, visit family-friendly sights like Epic Air Trampoline Park, or get outside and enjoy nature at Elgin Sports Complex. Randall Oaks Golf Club and Fine Line Creative Arts Center are a couple of places you'll find in the wider area.
What’s a holiday rental in Burlington like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Burlington. Holiday rentals offer extras such as hot tubs, fire pits and patios so you'll be comfy for your stay. If you're concerned about a clean environment, holiday rentals can provide a sense of privacy away from public hotel lifts and busy concierge desks while still allowing you the experience of travel. You'll also find more space in a holiday rental than in a hotel, which is another reason why a holiday rental is a great option for a family trip.
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