Find Cat & Dog Friendly Hotels in Burlington from S$121

"Nothing exceptional about this stay. Average "

"Overall it was a good stay. The properties location was prime, very beautiful waterfront. My room was on the city side but offered a beautiful unobstructed panaromic view of the city. We came to explore the city for Spring Break. We used the Big Bus Tour as our transportation during our stay. There’s a hop-on stop just across the street which was a deciding factor to stay here. Very convenient. I was not aware that there was no daily room cleaning so imagine my disappointment coming back to an untidy room for two days in a row after long days exploring the city. As there were two adults and two teens it got pretty unkempt. I thought the first day was a fluke so the second day I was informed you have to ask for daily cleaning. Otherwise it’s only done every 3 days. The problem is, we were only there 3 nights. I never got a room cleaning but they did send someone to bring fresh bath towels, bathroom tissues, and take our trash away. My only other issue was a lack of response calling housekeeping or the front desk. They never answered the phone. Each time I needed something I had to go down to the front desk which was always very busy and had a line. And while they helped me they weren’t the friendliest. Gave off a vibe like I was inconveniencing them."

"Staff were excellent. When tv was not working technician came in a few minutes to connect the cable. Room was very clean."

"Everything perfect . The manager Benjamin excellent customer customer service.. The health spa clean . Great hours . "

"Slow elevators. Only 1 working. Did not explain the credits or fees very well. The staff was not very well informed. On what credits and fees were required.I had to check with multiple staff members. The valet parking was extremely slow. It took 35 minutes to get a car. When they advertised 20 to 25 minutes. My breakfast order was missed, and I had to resubmit it. The towels were very rough. I would expect softer towels at a luxury hotel"