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Reviews of Ramada by Wyndham Butte

2.5 out of 5
Ramada by Wyndham Butte
2100 Cornell Ave, Butte, MT

Reviews

6.0
Rating 10 - Excellent. 183 out of 1000 reviews" "
Rating 8 - Good. 217 out of 1000 reviews" "
Rating 6 - Okay. 195 out of 1000 reviews" "
Rating 4 - Poor. 200 out of 1000 reviews" "
Rating 2 - Terrible. 205 out of 1000 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Ed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways appeared to never be vacuumed. The exercise room had what looks like drywall Dust on floor and colt cigar butts on the floor. The door was open as if to say ‘we are open’. The sauna/steam room was filled w paint cans. There are signs for extra charges - towels from pool in room, luggage cart in room, taking food from breakfast bar (yet not enough staff to Even have food In breakfast bar ). The doors to rooms are not adjusted correctly and therefore have gaping areas. A/c works intermittently. The mattresses were very soft and sagging. Quite a run down hotel. Certainly not up to the standard they allude to in their ads. Below average accommodations
Stayed 1 night in May 2024

4/10 Poor

Jayme, Grande Prairie

Travelled with family
Disliked: Staff & service, property conditions & facilities
I booked a room that they apparently didnt have, they called me to ask if I like a king suite or a double queen and i choose the king suite. When getting there after driving 16hrs they then informed me that they didnt have ant king suites left and i would have to take the double queen room for the price that i paid online for tge king 1 bedroom suite i had booked... I was a total rip off. I wasnt even offered a lower rate or a discount for all this troubles.
Stayed 1 night in May 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Staff & service
The bathroom needs to be demolished looks like mold in tile around tub.
Stayed 1 night in May 2024

4/10 Poor

Tom

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bed was so high and uncomfortable, that I couldn't sleep at all. My husband got a stepping stool for me, but it still didn't he,p much. I am to short and too old and these beds are made for Young people or tall once, like my husband. What are short and old once do if they need a Motel room ?? It would be nice if a room would have 2 chairs and a little table, so 2 people could sit at the same time and not taking turns, The bathroom was so small, that you have to step in the bathtub in order to close the door, For breakfast their were no trays available in order to get some food and coffee to your room....but the staff was nice and helpfull. Not enough toilettpaper and not enough tissues. It is unbelievable for a Ramada Inn. We finally got our own tissues and toilettpaper out of the car and had some breakfast on the ironing board......
Stayed 1 night in May 2024

2/10 Terrible

Rita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kenneth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Matthew

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Richard

Travelled with partner
Liked: Staff & service
This motel was a good price. They were accommodating in storing our e-bikes in a locked room near the main lobby. The staff were friendly and helpful. Overall the building is older and a little rundown. We were only staying the night as we headed home so was ok.
Stayed 1 night in May 2024
Response from Manager on 10 May,2024
We appreciate your feedback and we hope you visit us again.

8/10 Good

Carmelita

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Didn’t have access to the tv due to there being no more working remotes for that specific tv.
Stayed 1 night in Mar 2024
Response from Manager on 8 May,2024
We are very sorry to hear that, we have looked into this and have corrected that issue with the TV. We hope you visit us again and we appreciate your feedback.

4/10 Poor

Cori

Disliked: Cleanliness, property conditions & facilities
This property looks like it should be torn down. They are trying to renovate but the improvements just mask the overall problem. Many of the rooms smelled so bad people in our party had to request new rooms.
Stayed 1 night in Apr 2024
Response from Manager on 9 May,2024
We are saddened to hear that you were not happy with your stay and we hope you give us the chance to provide a more positive guest experience. We appreciate your feedback.

4/10 Poor

Mikela

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
This hotel is one of the worst I’ve stayed in, in a long time! So dirty, beat up, and just all together not clean or stocked. The rooms had limited towels… and we’re so beat up. Floors not swept/mopped. Built up dust on the walls, under the bed, not clean…. Bathroom floor uneven, and creaked. Tub didn’t drain… just not a pleasant stay at all. Would not recommend even for the price.
Stayed 1 night in Apr 2024
Response from Manager on 9 May,2024
We are sorry to hear that you weren't happy with the improvements made to our hotel recently. We hope you give us another chance to provide a better guest experience.

8/10 Good

brad

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a short stay, got in late and left early. It accommodated us for the need. Breakfast was good enough. Hotel was quite and decorated nicely.
Stayed 1 night in Mar 2024
Response from Manager on 20 Apr,2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

darlene

Stayed 1 night in Apr 2024
Response from Manager on 9 May,2024
Thank you for choosing to stay with us and we hope to see you again soon. We appreciate your feedback.

4/10 Poor

Troy

Disliked: Cleanliness
There was spoiling food in the refrigerator, the hardwood floors were not vacuumed and for the toilet to flush you had to hold the handle down until it was done.
Stayed 3 nights in Apr 2024
Response from Manager on 8 Apr,2024
Thank you for your feedback, your concerns have been addressed.

6/10 Okay

Jamie

Disliked: Cleanliness, property conditions & facilities
Outdated and main areas filthy
Stayed 1 night in Apr 2024
Response from Manager on 8 Apr,2024
Thank you for your feedback

4/10 Poor

K.

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deposite was kept one out of 4 nights
Stayed 1 night in Apr 2024
Response from Manager on 8 Apr,2024
Thank you for your feedback and upon looking into this all your deposits were returned to you in full.

6/10 Okay

Andrew

Travelled with partner
Liked: Staff & service
Overall decent stay in a pinch, can tell the property needs some TLC leaky toilet etc
Stayed 1 night in Mar 2024
Response from Manager on 8 Apr,2024
Thank you for letting us know about your experience, we hope you visit us again when our updates are complete

6/10 Okay

David

Travelled with partner
Disliked: Staff & service
Not friendly
Stayed 1 night in Mar 2024
Response from Manager on 8 Apr,2024
We are very sorry to hear this as we are normally very friendly. This will be addressed immediately. Thank you for letting us know.

10/10 Excellent

Christine, Butte

Stayed 1 night in Mar 2024
Response from Manager on 9 May,2024
Thank you for staying with us , we appreciate your feedback and we hope to see you again soon.

8/10 Good

John

Stayed 2 nights in Mar 2024
Response from Manager on 8 Apr,2024
Thank you for your feedback

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities
The check in process and the Front desk staff were friendly and helpful. The bathroom was very small and the hotel was very noisy until about 3:00 am!
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar,2024
We are very sorry about the noise over the weekend st Patrick's Day is a big thing here and we tried our best to keep everyone in check. Thank you for the feedback.

2/10 Terrible

Kat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 8 Apr,2024
Thank you for your feedback

4/10 Poor

Cynthia

No shower curtain..couldn’t get tv to work…hallway dirty with some liquid spilled.
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar,2024
Thank you for letting us remedy those issues for you immediately. We hope you visit again.

6/10 Okay

Jasmine

Travelled with family
Liked: Staff & service
Under renovation so was dusty. The fitness area was very disappointing…two rusty machines and a weight rack with no weights.
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar,2024
Thank you for the feedback and we apologize for the dust and our fitness room being closed. We are under renovations and we are currently moving and renovating the fitness room. We hope you visit us again.

2/10 Terrible

Kylie

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First arriving there the staff did not understand the credit card number being different due to me booking through a 3rd party online website. Second the hotel smells like cigarettes and is very musty. The hotel appliances (fridge, microwave and outlets) did not work and the fridge smelt so bad. Third the staff and manager accused my guests (family and friends) of things that were not true and they were very rude about it and never apologized about the accusations after finding out it wasn’t true. They stormed into the room while someone was in the bathroom and forced them to come out of the bathroom all to accuse him of something that wasn’t true and was proven to be not true. They gossiped about the accusation to all the rest of the staff “cleaners” even thought they should have never been involved. I was highly disappointed and hope they treat their future guests no matter the age group with more respect. After all people are paying for rooms that weren’t even in working order and never cause any issues.
Stayed 2 nights in Mar 2024
Response from Manager on 25 Mar,2024
Hello we are very sorry to hear that you were unhappy with your stay due to staff trying to locate the drug users in your group. I can say that no one stormed into your room and that the door was left open and 2 staff call out into the room due to the smell coming from inside. The guy I. The bathroom opened the door with a lighter in his hand. Weither you know what your friends do or not is not our concern, our concern is for the children staying at our hotel that are subjected to what your friend was doing and it is toxic and harmful. Our other cleaners up on that floor overheard you all talking about it in your room and then the guy seeking out any staff member that would listen to plead his case was quite a give away of guilt. Next time you stay somewhere please think of your surroundings and the kids that maybe around your room before unwillingly subjecting them to harmful substances. Thank you for your feedback.

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room for a good price. Very friendly front desk staff
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar,2024
Thank you for recognizing our staff we appreciate your feedback. We hope to see you again.

8/10 Good

Mcbeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 8 Apr,2024
Thank you for your feedback

2/10 Terrible

Brittany

Stayed 1 night in Mar 2024
Response from Manager on 4 May,2024
We are sorry to hear that you were not happy with your stay. We appreciate your feedback and we hope you will give us another chance to provide a better experience in the future.

4/10 Poor

Ryan

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Our floors had a bunch of dirt on them and the bed had dirt in the sheets. The location of the room was unfortunate on our end because a bunch of people were trying to destroy the vending machine and making a ton of noise. We called the front desk and yelled at the group of guys but it continued through the night.
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar,2024
We are very sorry for the group of drunk guys that were trying to destroy our vending machine. Upon investigating in the morning we found what room they were in and we charge them and make sure that they left that day. Saint Patrick's Day is it big holiday in this town does not give them the right to disturb other guests or try to destroy others property. We do really apologize that you were Disturbed and we hope to see you again sometime when there's not a bunch of drunken college kids running around.

2/10 Terrible

Bob

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing we liked, very dirty, noisy, no elevator to 2nd floor, carpets haven't been vacuumed, large flooded area in parking lot. Dirtiest place I've ever stayed at.
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar,2024
We are terribly sorry you felt that you stay wasn't up to your standards we are currently under a remodel and you must have been in the wing that has not been remodeled yet. We do apologize for any inconvenience this may have caused you and we hope you give us another chance in the future.

4/10 Poor

Hansel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a vacuum
Stayed 4 nights in Mar 2024
Response from Manager on 25 Mar,2024
Thank you for your feedback.

6/10 Okay

Cynthia

Stayed 2 nights in Feb 2024
Response from Manager on 8 Apr,2024
Thank you for your feedback

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and breakfast was better than most.
Stayed 1 night in Feb 2024
Response from Manager on 7 Mar,2024
Thank you for staying with us. We hope to see you again.

6/10 Okay

Jeffrey

Disliked: Property conditions & facilities
Aged facility.
Stayed 1 night in Feb 2024
Response from manager on 5 Mar,2024
Thank you for your feedback. We are updating the hotel as quick as we can and we hope you visit us once it is completed.

6/10 Okay

Charlene

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was very rude and short tempered, they never had any clean towels, the outsde doors wouldnt unlock and had to constantly get our cards reactivated
Stayed 3 nights in Feb 2024
Response from Manager on 5 Mar,2024
We are very sorry to hear that your stay was less than pleasant. Magnetic cards deactivate when near cell phones etc. Thank you for the feedback.

4/10 Poor

Marion

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Snow and huge puddle in parking lot. Lots of Dog poop on top of snow on sidewalks. Inside of rooms not vacuumed. Stayed the night to avoid incoming snow today, will never stay in this location again.
Stayed 1 night in Feb 2024
Response from Manager on 5 Mar,2024
We are sorry your experience with us wasn't up to standard. We appreciate the feedback.

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 5 Mar,2024
Thank you for your feedback.

4/10 Poor

Danelle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, the parking had tons of potholes and needed to be plowed, our rooms weren’t cleaned on time. I booked 3 rooms and none of them were clean until 2 hrs after check in time, very unprofessional people working there. Dressed in pajamas and not in work attire. I would not ever stay there again and wouldn’t recommend anyone either. I am very disappointed and I would be so embarrassed if this was my business!!
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb,2024
Hello, we are sorry to hear that you were unhappy with your stay at our property, and we do apologize for the delay with your room as we were sold out the previous night, unfortunately it does take time to thoroughly clean the rooms. All our staff are professional and I'm not sure who you think you saw in pajamas, but they didn't work for us. Thank you for your feedback.

4/10 Poor

Kayla

Stayed 1 night in Feb 2024
Response from Manager on 25 Mar,2024
Thank you for your feedback and we hope you give us another chance in the future.

10/10 Excellent

David, Courtenay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Feb 2024
Response from Manager on 18 Feb,2024
Thank you for your rating. We are glad you enjoyed your stay with us.

2/10 Terrible

Gordon Lynn

Liked: Cleanliness, staff & service, amenities
Had neighbors from hell. Children loud and destructive. Tried to get through the connecting door. Noise didn’t stop till 10:30.
Stayed 1 night in Feb 2024
Response from Manager on 18 Feb,2024
We are very sorry to hear this and wish we would've known during your stay so we could've resolved that issue. Thank you for letting us know.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 18 Feb,2024
Thank you for your feedback

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service
Plow the parking lot and shovel the walkways!!!!!!!!!!
Stayed 2 nights in Feb 2024
Response from Manager on 18 Feb,2024
Thank you for your feedback, we are doing our best to try and remedy that issue.

10/10 Excellent

Christine

Stayed 2 nights in Jan 2024
Response from Manager on 25 Mar,2024
Thank you for your feedback we hope to see you again.

6/10 Okay

Ryan

Stayed 2 nights in Jan 2024
Response from Manager on 18 Feb,2024
Thank you for your feedback.

8/10 Good

Terrance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room. Breakfast sucked
Stayed 1 night in Jan 2024
Response from Manager on 18 Feb,2024
We are happy to you enjoyed your room and we are working on addressing this issue.

8/10 Good

Kristy, Parkland County

Stayed 1 night in Jan 2024
Response from Manager on 25 Mar,2024
Thank you for choosing to stay with us we appreciate your feedback and we hope to see you again.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy off freeway, good staff, big room
Stayed 1 night in Jan 2024
Response from Manager on 18 Feb,2024
Thank you for visiting our hotel, we appreciate the feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 26 Feb,2024
Thank you for staying with us, we are glad you enjoyed your stay.

10/10 Excellent

Nina

Travelled with partner
Disliked: Staff & service
It was a decent start
Stayed 1 night in Jan 2024
Response from Manager on 26 Feb,2024
We are very glad you enjoyed your stay with us. We hope to see you again soon.