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Reviews of Marriott Mena House Cairo

5 out of 5
Marriott Mena House Cairo
6 Pyramids Road, Giza

Reviews

9.0

Wonderful

Rating 10 - Excellent. 406 out of 615 reviews" "
Rating 8 - Good. 135 out of 615 reviews" "
Rating 6 - Okay. 39 out of 615 reviews" "
Rating 4 - Poor. 17 out of 615 reviews" "
Rating 2 - Terrible. 18 out of 615 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kudos to Habiba that was very helpful. Great hotel generally speaking.
Response from Mosaad Hussein on 1 May,2024
Dear Mr. Peter, Thank you very much for staying at Marriott Mena House Cairo and for sharing your valuable feedback with us. We very much appreciate your kind recognition of our hotel associate and we all look forward to welcoming and serving you back again soon

2/10 Terrible

David

Disliked: Staff & service
They will not refund you, if you book this hotel. Very disappointed with the Marriott. Tried to cancel 4 months in advanced and they would not let give any refunds. Very, risky to book. I would highly recommend looking at other places. Do not trust the refund status.
Stayed 3 nights in Apr 2024
Response from Mosaad Hussein on 1 May,2024
Dear Mr. David, Please allow us to elaborate that the booking process and all related matters to reservation, cancellation, and refunds are to be handled by Expedia customer support team. we kindly request you to please to contact them directly.

10/10 Excellent

PRAVEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service
Stayed 1 night in Mar 2024
Response from Mosaad Hussein on 26 Mar,2024
Thank you very much for taking the time in sharing your feedback with us

10/10 Excellent

Balaji

Liked: Cleanliness, staff & service, property conditions & facilities
🌟 **Memorable Stay at Marriott Mena House, Cairo** 🌟 During our recent vacation, my family and I had the pleasure of staying at the **Marriott Mena House** in Cairo, Egypt. From the moment we stepped into this historic oasis, we were captivated by its charm, impeccable service, and stunning views. **1. Warm Welcome and Excellent Staff:** - The **warm reception** by the staff made us feel instantly at home. Their genuine smiles and attentive demeanor set the tone for our entire stay. - **Kudos to the concierge team** for arranging our visit to the Pyramids. Their local insights and helpful tips made our exploration truly memorable. **2. Awe-Inspiring Views of the Pyramids:** - Our room offered **unobstructed views** of the **Great Pyramids of Giza**. Waking up to this ancient wonder every morning was surreal. - We spent evenings on our **private balcony**, sipping tea and marveling at the illuminated Pyramids. It felt like a dream come true. **3. Dining Delights:** - **139 Pavilion** stole our hearts with its **panoramic views** of the Pyramids during breakfast. The buffet spread was diverse, and the live music added to the ambiance. - The **Moghul Room** treated us to authentic Indian flavors. The fragrant spices and rich curries transported us to another world.
Stayed 2 nights in Mar 2024
Response from Mosaad Hussein on 25 Mar,2024
Thank you very much for staying at our Marriott Mena House hotel and for sharing your valuable pleasant stay. We are extremely happy you enjoyed your vacation & loved every moment of your stay here and enjoyed the genuine hospitable services extended to you by our hotel hosts and hostesses. our hotel management team and associates all are looking forward to your next visit back again soon.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pyramid location is perfect
Stayed 1 night in Feb 2024
Response from Mosaad Hussein on 5 Feb,2024
Thank you very much for sharing your star rating with us. Looking forward to welcoming you back again soon.

10/10 Excellent

Abdelgadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mosaad Hussein on 26 Jan,2024
Thank you for sharing your valuable feedback with us.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing View
Beautiful hotel with amazing views. The staff go out of their way to make you comfortable during your stay. The food is great and the breakfast buffet is amazing and included in your stay. I would only consider staying in this hotel in Cairo due to the service and location and amazing view.
Stayed 4 nights in Jan 2024
Response from Mosaad Hussein on 17 Jan,2024
Thank you for sharing your feedback with us

10/10 Excellent

Jeromy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mosaad Hussein on 27 Dec,2023
Thank you very much for staying at Marriott Mena House Cairo and for sharing your experience

10/10 Excellent

HUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with great food and friendly staff!
Stayed 3 nights in Dec 2023
Response from Mosaad Hussein on 21 Dec,2023
Thank you for sharing your valuable feedback with us.

10/10 Excellent

Felisha

Travelled with partner
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Mosaad Hussein on 20 Dec,2023
Thank you for sharing your feedback

2/10 Terrible

Aly

Stayed 2 nights in Nov 2023
Response from Mosaad Hussein on 14 Dec,2023
Thank you for taking the time in sharing your feedback with us.

10/10 Excellent

Christine Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully close to the pyramids. Service was excellent. Security excellent.
Stayed 4 nights in Nov 2023
Response from Mosaad Hussein on 26 Nov,2023
Thank you for sharing your valuable feedback with us.

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott Mena House is comfortable and peaceful with a beautiful view of the pyramids. This hotel is a 5-10 minute walk to the Pyramids of Giza. Cairo is an extremely busy city but Marriott Mena feels separated and calm. You can hear the noise of the city but the relaxing environment of the hotel takes you away. The room was clean, comfortable with a peaceful garden view from the balcony. The staff are very helpful, friendly and speak english well so I never had an issue with understanding. Breakfast buffet is huge with a amazing view of the Pyramids. Dinner selection was delicious with a relaxing atmosphere. I loved my trip and would tell any Cairo visitors stay here.
Stayed 6 nights in Oct 2023
Response from Mosaad Hussein on 14 Oct,2023
We are very happy you enjoyed your stay and look forward to your next visit soon.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mena House is probably the nicest resort in Cairo or Giza. It is less than 2 blocks from the Great Pyramid and Sphinx. The rooms are exquisite: marble floors, a shower big enough to fit a cow, and a beautiful view. I cannot say enough nice things about the staff. They were attentive to our every want. The 3 hotel restaurants are excellent. The food is amazing, but expensive. The staff are experienced with food allergies. This is the first time in decades that my food allergy has NOT been triggered on vacation. I am grateful for that alone.
Stayed 7 nights in Oct 2023
Response from Mosaad Hussein on 11 Oct,2023
We are glad you enjoyed your vacation with no allergy issues.

10/10 Excellent

Kimberly C

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2023
Response from Mosaad Hussein on 30 Sept,2023
Thank you very much for taking the time in sharing your feedback with us

10/10 Excellent

Xhesi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to make sure we were taken care of. The grounds are beautiful, must stay while visiting Egypt.
Stayed 6 nights in Aug 2023
Response from Mosaad Hussein on 30 Sept,2023
Very happy you enjoyed your stay and we all look forward to welcoming you back against soon

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with a beautiful view of the pyramids. The staff, especially Katrine, were excellent. Great pool, quiet rooms, excellent Italian restaurant.
Stayed 3 nights in Sep 2023
Response from Mosaad Hussein on 21 Sept,2023
We are extremely happy you enjoyed your stay and look forward to welcoming you back again soon.Thank you

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Mosaad Hussein on 10 Sept,2023
Thank you very much for sharing your feedback with us.

10/10 Excellent

Tiffany

Stayed 2 nights in Sep 2023
Response from Mosaad Hussein on 30 Sept,2023
Thank you very much for sharing your feedback with us

10/10 Excellent

Ana Claudia

Stayed 1 night in Aug 2023
Response from Mosaad Hussein on 6 Sept,2023
Thank you very much for sharing your valuable feedback with us

2/10 Terrible

Talal

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the property is the only selling point. Not a 5 star by any standard. Dirty, extremely slow service, inconvenient access for Ubers and transportation. 1/5 for hotel itself.
Stayed 4 nights in Aug 2023
Response from Mosaad Hussein on 4 Sept,2023
We are very sorry for the inconvenience that occurred during your stay.

6/10 Okay

Jake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, they use the view of the pyramids to pull you in The drivers they give definitely overcharge for the general rate for the area as well the tours and stuff are overpriced, They charge 7-8x more than then economic level of the neighborhood and they are in, if your booking this for the view that's what you will get but over all it is a clean and nice place to stay
Stayed 6 nights in Aug 2023
Response from Mosaad Hussein on 10 Sept,2023
Thank you for staying at Marriott Mena House Cairo and for sharing your feedback here. Please allow us to mention that at Marriott Hotels we guarantee the best available rates on all channels. Hotel prices are set based on market dynamics and in line with hotel quality services and products and the hotel's unique location. Looking forward to welcoming you back again soon.

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the safety was superior
Stayed 3 nights in Aug 2023
Response from Mosaad Hussein on 17 Aug,2023
Who are very heavy enjoyed your stay and we look forward to welcoming you back again soon

10/10 Excellent

kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 7 nights in Aug 2023
Response from Mosaad Hussein on 16 Aug,2023
Thank you very much for staying at Marriott Mena House Hotel and for taking the time in giving your valuable feedback.

10/10 Excellent

Mark

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing breakfast view of the pyramids. Had a great time here.
Stayed 1 night in Aug 2023
Response from Mosaad Hussein on 14 Aug,2023
We are very happy you enjoyed your stay and look forward to welcoming you back again soon

10/10 Excellent

Feruna

Stayed 1 night in Aug 2023
Response from Mosaad Hussein on 4 Sept,2023
Thank you for sharing your feedback with us

10/10 Excellent

Oscar, Sugar Land

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That it is close to Giza
Stayed 3 nights in Apr 2023
Response from Mosaad Hussein on 10 Aug,2023
Thank you very much for staying at Marriott Mena House Cairo & for sharing your feedback with us.

10/10 Excellent

lynn

Stayed 1 night in Jul 2023
Response from Mosaad Hussein on 8 Aug,2023
Thank you very much for taking the time in sharing your valuable feedback .

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beautiful. Amazing view and so safe compared to thw rest of Giza. A beautiful oasis
Stayed 1 night in Jul 2023
Response from Mosaad Hussein on 3 Aug,2023
Thank you very much for staying at Marriott Mena House Cairo and for sharing your pleasant stay experience with us. Looking forward to welcoming you back again soon .

10/10 Excellent

Shelli, Valparaiso

Stayed 1 night in Jul 2023
Response from Mosaad Hussein on 29 Aug,2023
Thank you very much for sharing your feedback with us.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool wasn't the best ! Mold in the pool
Stayed 1 night in Jul 2023
Response from Mosaad Hussein on 2 Aug,2023
Thank you very much for sharing your feedback with us.

10/10 Excellent

wala

Liked: Cleanliness, staff & service, property conditions & facilities
The view of the pyramids is exceptional
Stayed 1 night in Jul 2023
Response from Mosaad Hussein on 30 Jul,2023
We are happy you enjoyed your stay.

10/10 Excellent

Kamakshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully set overlooking the pyramids. Service is very attentive. Large heated pool with plenty of sun beds and pool service. Good choice of restaurants. However as a tourist i wouldn't venture out of the hotel on my own. Area outside is very run down and feels a bit unsafe. I would recommend this hotel if you want somewhere very close to the pyramids for a short visit.
Stayed 3 nights in Jul 2023
Response from Mosaad Hussein on 28 Jul,2023
You are glad you enjoyed your stay and look forward to welcoming you back again soon

10/10 Excellent

Pedro

Stayed 1 night in Jul 2023
Response from Mosaad Hussein on 17 Aug,2023
Thank you very much for sharing your valuable feedback with us

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view of the pyramids. Great staff
Stayed 2 nights in Jul 2023
Response from Mosaad Hussein on 27 Jul,2023
Thank you very much for staying at Marriott Mena House Cairo and for sharing your valuable feedback with us , we are extremely happy you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Tran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay if you want a good pyramid view and good dining options. There were some issues with our stays but the staff took care of things quickly and efficiently
Stayed 2 nights in Jul 2023
Response from Mosaad Hussein on 25 Jul,2023
Thank you for sharing your feedback with us

10/10 Excellent

Ahamad Wail

Liked: Staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2023
Response from Mosaad Hussein on 21 Jul,2023
Thank you very much for staying at Marriott hotels and for sharing your pleasant stay experience with us. looking forward to welcoming you back again soon

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel, staff cleanliness were excellent. Location was right by the Pyramids. Outside the hotel location was disappointing, you need a car to get anywhere. The internet is not a steady connection and we had issues with the TV connection going in and out.
Stayed 6 nights in Jul 2023
Response from Mosaad Hussein on 20 Jul,2023
We are very happy you enjoyed your stay at Marriott Mena House . Looking forward to welcoming you back again soon.

6/10 Okay

Susan, Ledyard

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed here in July 2023. Had a wonderful view of the pyramids from out balcony. However, I expected a little more from a 5 star property. First, every "Insta Influencer" in a 500 mile radius was there to take 1 billion selfies in front of the pyramids. They were relentless and ridiculuous. Second, the food was bland and lack luster. We had room service, Restaurant 139, poolside and Alfredo meals. The best part was the breakfast buffet. The clientele is really globlal...and not always respectful of others. We had to leave the pool one afternoon because some guests from the east found it OK to both spit and blow snot rockets into the pool. The staff did nothing to stop them. While the location is great, the headache and lackluster ammenities are not worth the view. Next time in Cairo I will look to stay in a 5 star in the city.
Response from Mosaad Hussein on 20 Jul,2023
Thank you for sharing your feedback with us.please accept our sincere apologies for whatever inconveniences that occurred during you stay, we reassure you that proper actions will be taken. looking forward to welcoming you back again soon.

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Mosaad Hussein on 11 Jul,2023
Thank you for sharing your valuable feedback with us

10/10 Excellent

Michelle

Stayed 2 nights in Jul 2023
Response from Mosaad Hussein on 30 Jul,2023
Thank you for sharing your feedback with us

10/10 Excellent

Kauzma

Liked: Cleanliness, staff & service, property conditions & facilities
The view from the garden and restaurants was amazing. I stayed in the room which did not have pyramid view. However, I could enjoy the pyramid view from the garden and restaurants in the morning and on sunset. Breakfast had a lot of foods options.
Response from Mosaad Hussein on 9 Jul,2023
Dear Kauzma Thank you very much for staying at Marriott Mena House Cairo and for sharing your valuable feedback. We are very happy your enjoyed your stay.

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 5 nights in Jul 2023
Response from Mosaad Hussein on 8 Jul,2023
Thank you very much for sharing your valuable feedback

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, check your invoice!
Amazing location next to the pyramids, great pool area, rooms a good size, restaurant outlook beautiful looking towards the pyramids. Do check your invoice though. We were charged for breakfast we’d already paid for, when we requested this to be refunded on checkout we were told this would be refunded within 7 days (which is terrible in itself as its our money) and now 10 days later we are still waiting.
Stayed 2 nights in Jun 2023
Response from Mosaad Hussein on 7 Jul,2023
Thank you Lisa for sharing your feedback. We will make sure it is refunded as soon as possible.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
I had the most amazing experience. This was my first international solo trip. The hotel staff were all nice and attentive to my requests. I enjoyed a beautiful room with an amazing view of the pyramids. I definitely recommend.
Stayed 4 nights in May 2023
Response from Mosaad Hussein on 7 Jul,2023
Thank you very much for sharing your pleasant stay with us

8/10 Good

Monica

Stayed 1 night in Jul 2023
Response from Mosaad Hussein on 25 Jul,2023
Thank you for sharing your feedback with us

8/10 Good

Resitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mosaad Hussein on 4 Jul,2023
Thank you for sharing your feedback

10/10 Excellent

Chantira Ikina, Shorewood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 12 days in a room with a view of the pyramids. The hotel staff were exceptional. There was nothing they wouldn’t do to make sure our stay was amazing. The hotel is very clean, modern and extremely well kept.
Stayed 11 nights in Jun 2023
Response from Mosaad Hussein on 1 Jul,2023
We are very happy you enjoyed your stay.

10/10 Excellent

Elisabeth

Stayed 7 nights in Jun 2023
Response from Mosaad Hussein on 20 Jul,2023
Thank you for sharing your feedback with us

10/10 Excellent

William, Clarendon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Marriott have dramatically upgraded this property since they assumed control. The rooms and common areas are very nice, but it’s the grounds and restaurants that I particularly enjoyed - why sit inside when one can be gazing at the pyramids?!
Stayed 2 nights in Jun 2023
Response from Mosaad Hussein on 25 Jun,2023
Thank you very much for staying at Marriott Hotels and for sharing your pleasant stay experience with us.