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Reviews of Royal Maxim Palace Kempinski Cairo

5 out of 5
Royal Maxim Palace Kempinski Cairo
Eastern Ring Road, First Settlement, New Cairo

Reviews

8.4

Very good

Rating 10 - Excellent. 105 out of 201 reviews" "
Rating 8 - Good. 51 out of 201 reviews" "
Rating 6 - Okay. 26 out of 201 reviews" "
Rating 4 - Poor. 11 out of 201 reviews" "
Rating 2 - Terrible. 8 out of 201 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the service and the room A1.
Stayed 4 nights in Feb 2024
Response from Royal Maxim Palace Kempinski on 25 Apr,2024
Dear Mr. Shannon, Thank you for highly rating our hotel's facilities & services. Looking forward to your return visit in the near future. Kind regards, Philippe H. Charraudeau General Manager

8/10 Good

Drazenka

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Royal Maxim Palace Kempinski on 1 Feb,2024
Dear Mr. Drazenka, Thank you for highly rating our hotel's facilities & services. Looking forward to your return visit in the near future. Kind regards, Philippe Charraudeau General Manager

10/10 Excellent

mohamed

Stayed 1 night in Oct 2023
Response from Royal Maxim Palace Kempinski on 10 Oct,2023
Dear Mr. Mohamed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

10/10 Excellent

Khaled

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 2 nights in Oct 2023
Response from Royal Maxim Palace Kempinski on 7 Oct,2023
Dear Mr. Khaled, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

10/10 Excellent

George

Stayed 1 night in Aug 2023
Response from Royal Maxim Palace Kempinski on 7 Oct,2023
Dear Mr. George, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

4/10 Poor

Mike

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It wasn't bad until the evening. They made the children get out of the pool at 7:00. They told me it was for people to have peace and quiet. Then they fired up the amplifiers to 14. They didn't have any speakers bigger than 2-in tweeters. For those who know music understand this is ear piercing. The noise that was coming from the center of the hotel. Should have shattered all the windows. To stay in such a luxurious hotel and have such horrific high-pitched screech coming from the center. Is just unheard of. I counted the people that were down there. There was more staff vendor was guest. 15 guests to be exact. And about 25 staff.
Stayed 6 nights in Jul 2023
Response from Royal Maxim Palace Kempinski on 6 Aug,2023
Dear Mr. Mike, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your constructive feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will investigate in this immediately and that we will take all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

4/10 Poor

Abdul

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff lies a lot
Stayed 4 nights in May 2023
Response from Royal Maxim Palace Kempinski on 10 Jul,2023
Dear Mr. Abdul, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your constructive feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will investigate in this immediately and that we will take all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

10/10 Excellent

Husam

Business traveller
Liked: Cleanliness, staff & service, room comfort
my business trip to Egypt
Great and very helpful staff
Stayed 1 night in May 2023
Response from Royal Maxim Palace Kempinski on 16 May,2023
Dear Mr. Husam, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

10/10 Excellent

Nedhal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a short or long stay
My second stay, everything as expected from check-in to check-out
Stayed 1 night in Apr 2023
Response from Royal Maxim Palace Kempinski on 28 Apr,2023
Dear Mr. Nedhal, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

10/10 Excellent

Wessam

Stayed 2 nights in Apr 2023
Response from Royal Maxim Palace Kempinski on 27 Apr,2023
Dear Ms. Wessam, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Royal Maxim Palace Kempinski on 27 Apr,2023
Dear Mr. Mohamed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

10/10 Excellent

Abdullah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy, good location
Stayed 4 nights in Mar 2023
Response from Royal Maxim Palace Kempinski on 8 Mar,2023
Dear Mr. Abdullah, Let us take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was booked for two nights without breakfast. The hotel called me an hour before to confirm if I needed any extra assistance which was super appreciated really made me feel welcomed. I was greeted by Mr. Karim Ibrahim at the reception, he was very professional & genuinely helpful. He made the checkin process very easy, he gave me a double room upgrade & also added breakfast at no extra cost. I was then taken to my room by Ms. Sabryn one of the ladies in red (A Kempinski thing) this was the true VIP experience. I was also greeted by Ms. Ieva who told me to let her know if I need any assistance with anything. Every inch of the room was spotless, The room had a Nespresso machine (typical for every room). I tried their breakfast which was perfect had healthy options as well as your normal buffet items. The restaurants were clean and very relaxing. The vibe restaurant is open 24 hours which I made use of it on a couple of occasions. All the staff will always greet you and offer any help if you need it. The director of housekeeping Mr. Abdou greeted the next day & asked if the room was missing anything or if I need anything else. This hotel really knows the meaning of pampering and relaxing their guests. I had a small complaint which was dealt with right away and in a very professional manner. The room also had a rich fruit plate & a full sleeve of Nespresso pods (this was extra but very appreciated). I also tried their spa which is one of the best I have ever experienced.
Stayed 2 nights in Feb 2023
Response from Royal Maxim Palace Kempinski on 11 Feb,2023
Dear Mr. Mohamed, Let us take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

10/10 Excellent

Sharla

Response from Royal Maxim Palace Kempinski on 8 Mar,2023
Dear Ms. Sharla, Let us take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

10/10 Excellent

Zuhair, Amman

Travelled with partner
Liked: Cleanliness, staff & service
The staff was great & very professional. The problem the furniture is old & bed wasn't comfy?
Stayed 1 night in Dec 2022
Response from Royal Maxim Palace Kempinski on 28 Dec,2022
Dear Mr. Zuhair, Let us take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. We have also noted your kind valuable comment, please accept our sincere apologies for any inconvenience this might have caused. As a result, please let us assure you that we will take all the necessary measures to ensure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

4/10 Poor

Ayman

Business traveller
Disliked: Staff & service, property conditions & facilities
Horrible service, horrible facilities and was never offered any of the VIP facilities. Many hinges did not work right. Hated the entire stay.
Stayed 2 nights in Dec 2022
Response from Royal Maxim Palace Kempinski on 10 Dec,2022
Dear Mr. Ayman, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will investigate in this immediately and that we will take all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

10/10 Excellent

CURTIS

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was wonderful. The hotel was beautiful
Response from Royal Maxim Palace Kempinski on 1 Dec,2022
Dear Mr. Curtis, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

4/10 Poor

Shrook

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2022
Response from Royal Maxim Palace Kempinski on 29 Nov,2022
Dear Ms. Shrook, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will take all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

10/10 Excellent

waleed, Olympia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous! Very friendly staff. Very comfortable clean room . Wael from house keeping mad sure the room was clean and packed with all the supplies we need . I love Egypt and it’s people. Very unique taste of life.
Response from Royal Maxim Palace Kempinski on 9 Nov,2022
Dear Mr. Waleed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

10/10 Excellent

Ahmed, Freehold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff amazing and we appreciate the hospitality!
Stayed 1 night in Oct 2022
Response from Royal Maxim Palace Kempinski on 23 Oct,2022
Dear Mr. Ahmed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

10/10 Excellent

hesham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean qiut friendly
Stayed 1 night in Oct 2022
Response from Royal Maxim Palace Kempinski on 22 Oct,2022
Dear Mr. Hesham, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect ❤️
Stayed 2 nights in Sep 2022
Response from Royal Maxim Palace Kempinski on 24 Sept,2022
Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Oliver Kuhn General Manager

10/10 Excellent

Ahmed

Stayed 1 night in Jul 2022
Response from Royal Maxim Palace Kempinski on 18 Dec,2023
Dear Mr. Ahmed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo nights
It was nice
Stayed 2 nights in Jul 2022
Response from Royal Maxim Palace Kempinski on 30 Jul,2022
Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Oliver Kuhn General Manager

6/10 Okay

Mohannad

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff are super um experienced, bad customer service in the dinning experience, you have to wait for the waiters for long and the order is always missing something
Stayed 1 night in Jun 2022
Response from Royal Maxim Palace Kempinski on 10 Jun,2022
Dear Mr. Mohannad, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we took all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

6/10 Okay

Yousef

Liked: Cleanliness
Stayed 1 night in May 2022
Response from Royal Maxim Palace Kempinski on 29 Nov,2022
Dear Mr. Yousef, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we took all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Hotel Management

6/10 Okay

Serene

Business traveller, Travelled with partner
The hotel didn’t recognize my Expedia gold status and didn’t give me any benefit! They confirmed the room availability for upgrade but refused to give it to me! Very disappointing. The reception staff needs more training!
Stayed 3 nights in May 2022
Response from Royal Maxim Palace Kempinski on 15 Jun,2022
Dear Ms. Serene, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will investigate in this immediately and that we will take all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

10/10 Excellent

Walid, san antonio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 2 nights in Mar 2022
Response from Royal Maxim Palace Kempinski on 30 Mar,2022
Dear Mr. Walid, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

10/10 Excellent

Ivonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Royal Maxim Palace Kempinski on 23 Mar,2022
Dear Ms. Ivonne, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad cleaning and room service , i waited for 2 hours in check in to have my room .. and it was very dirty and the bed sheets n cover was dirty.
Stayed 6 nights in Mar 2022
Response from Royal Maxim Palace Kempinski on 22 Mar,2022
Dear Valued Guest, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will investigate in this immediately, as well as that we will take all the necessary measures to make sure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

2/10 Terrible

Ingy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
food poisoning. extremely rude staff, so rude I checked out one night early because I couldn’t stand them!
Stayed 3 nights in Feb 2022
Response from Royal Maxim Palace Kempinski on 28 Feb,2022
Dear Ms. Ingy, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will investigate in this immediately. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

8/10 Good

Samantha

Liked: Cleanliness, staff & service, room comfort
Nice couple getaway
A very relaxing stay with lovely staff.
Stayed 2 nights in Jan 2022
Response from Royal Maxim Palace Kempinski on 29 Jan,2022
Dear Ms. Samantha, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

4/10 Poor

Sharmaine, Mississauga

Disliked: Property conditions & facilities
Although this is a decent property ,this trip came with mishaps. Internet issues ,room cleanliness and quality of food was poor . I received no VIP perks. I’ve stayed in this hotel before. Maybe this trip was a one off, but not impressed this time around.
Stayed 4 nights in Jan 2022
Response from Royal Maxim Palace Kempinski on 28 Jan,2022
Dear Mr. Sharmaine , Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you felt during your recent stay at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Please let me thank you once again for bringing this to our attention and let me assure you that this opportunity will be used to learn and improve our service standards. It is of utmost importance that we live up to our promise of maintaining our service standards & exceeding our guests’ expectations. Kindly also rest assured that we will be contacting yourself promptly, to make sure that your satisfaction is regained. Thank you once again and looking forward to welcome you back at Royal Maxim Palace Kempinski. Kind regards, Brice Pean General Manager

10/10 Excellent

Nazar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and efficient staff , very nice amenities and the level of cleaness and house keeping is great
Stayed 4 nights in Jan 2022
Response from Royal Maxim Palace Kempinski on 19 Jan,2022
Dear Mr. Nazar, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Royal Maxim Palace Kempinski on 6 Jan,2022
Dear Mr. Ahmed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

10/10 Excellent

Mohamed

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Well, it's my habit to spend NYE on a luxury hotel and it was the last luxurious hotel in Cairo that I never been to. I am happy I was there. Great hotel and decorations , friendly stuff, great breakfast. Overall a great experience.
Stayed 1 night in Dec 2021
Response from Royal Maxim Palace Kempinski on 4 Jan,2022
Dear Mr. Mohamed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely must stay here!
Hands down, this was the best hotel experience we’ve ever had. I’ve travelled to 12 countries across 4 continents, and have never had a better experience. The staff was simply stellar, helpful, professional and courteous. The hotel and am entities are to die for. The breakfast buffet was world-class with choices of cuisine from around the world see pictures. Our room was huge, clean, and comfortable. Safety and security was taken seriously and was on display with vehicle checks, and a professional security detail. You simply must stay here. See pictures!!
Stayed 6 nights in Oct 2021
Response from Royal Maxim Palace Kempinski on 30 Oct,2021
Dear Mr. Sean, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality
Stayed 4 nights in Jul 2021
Response from Royal Maxim Palace Kempinski on 15 Jul,2021
Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

8/10 Good

Verified traveller

Stayed 21 nights in May 2021
Response from Royal Maxim Palace Kempinski on 15 Jul,2021
Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Royal Maxim Palace Kempinski on 17 May,2021
Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2021
Response from Royal Maxim Palace Kempinski on 9 Apr,2021
Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first visit to the hotel and they really surprised me with everything, we were celebrating our Anniversary so first of all we I should mention the smooth check in with the professional Mr Essam Gamal , he made everything possible to make our stay fabulous , he welcomed us and we were upgraded to a maxim suite with complimentary early check in , also Mr mohamed Mostafa was so kind and helped us with late check out although the hotel had many events , then Mr Hussein from the guest relation accompanied us from reception to our suite , he’s just amazing and his smile can really change your mood , then come the surprise with the suite that was decorated especially for our anniversary and the extremely big jacuzzi that was filled and decorated with flowers for our anniversary, not only that but after an hour the hotel send a great chocolate cake in shape of heart to our room . Actually I travel a lot and visited hundreds of hotels inside and outside Egypt , never seen hospitality and professionalism like Royal maxim kempenski , it deserve more than 5 stars , I wish I remember all the staff names to mention them because all of them are so respectful and make you feel like you are the only guest in the hotel and they are all here just for you . The staff at the executive lounge were so helpful and the variety at lunch was very good . The buffet breakfast at Royal maxim palace is another story , it would satisfy all tastes
Stayed 1 night in Mar 2021
Response from Royal Maxim Palace Kempinski on 22 Mar,2021
Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Royal Maxim Palace Kempinski on 4 Feb,2021
Dear Mr. Sergio, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments about the level of service you were accorded at our hotel. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

6/10 Okay

Abdalsattar Al

Stayed 3 nights in Jan 2021
Response from Royal Maxim Palace Kempinski on 9 Feb,2021
Dear Mr. Abdelsattar, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments about the level of service you have accorded at our hotel. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

6/10 Okay

Abdalsattar Al

Stayed 3 nights in Jan 2021
Response from Royal Maxim Palace Kempinski on 9 Feb,2021
Dear Mr. Abdalsattar, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments about the level of service you have accorded at our hotel. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Royal Maxim Palace Kempinski on 4 Feb,2021
Dear Mr. Victor, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments about the level of service you were accorded at our hotel. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

10/10 Excellent

Mai, Egypt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel .it was perfect in cleans and view
Stayed 1 night in Sep 2020
Response from Royal Maxim Palace Kempinski on 21 Sept,2020
Dear Ms. Mai, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments about the level of service you were accorded at our hotel. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Sebastien Mariette General Manager

8/10 Good

Ahmed

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2020
Response from Royal Maxim Palace Kempinski on 15 Jul,2020
Dear Mr. Ahmed, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. We all look forward to welcoming you back soon. Kind regards, Sebastien Mariette General Manager

6/10 Okay

Habiba

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Royal Maxim Palace Kempinski on 23 Jun,2020
Dear Ms. Habiba, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. We all look forward to welcoming you back soon. Kind regards, Sebastien Mariette General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Feb 2020
Response from Royal Maxim Palace Kempinski on 27 Feb,2020
Dear Sir, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. We all look forward to welcoming you back soon. Kind regards, Sebastien Mariette General Manager