Exterior

Reviews of Steigenberger Hotel El Tahrir

4 out of 5
Steigenberger Hotel El Tahrir
2, Kasr Al Nile Street, Downtown, Tahrir Square, Cairo, Cairo Governorate

Reviews

8.8

Excellent

Rating 10 - Excellent. 330 out of 594 reviews" "
Rating 8 - Good. 177 out of 594 reviews" "
Rating 6 - Okay. 58 out of 594 reviews" "
Rating 4 - Poor. 12 out of 594 reviews" "
Rating 2 - Terrible. 17 out of 594 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Wajd, Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Staff was super friendly.
Stayed 5 nights in Apr 2024
Response from Kind Regards, The Management on 18 Apr,2024
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and looking forward to welcoming you in the near future.

10/10 Excellent

Rose Kamel Said

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and convenient.
Stayed 10 nights in Jan 2024
Response from Hotel Management on 3 Mar,2024
Dear Valued Guest,We were privileged and delighted that you enjoyed your stay at Steigenberger Hotel El Tahrir.We greatly value your time writing to us.Your generous contribution has been conveyed to the hotel team which has greatly motivated us all.Looking forward welcoming you again at Steigenberger El Tahrir.

6/10 Okay

Claire

Travelled with group
Staff at reception separately made my colleague and I feel less than welcome and poor attention to detail meant a subsequent follow-up was directed to him and not me despite us booking separate rooms. Good location and nice hotel but staffing including in the restaurant was not to the expected standard
Stayed 2 nights in Feb 2024
Response from Ahmed Elsawy - Front Office Manager on 8 Feb,2024
Dear Ms. Claire,Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused during your stay.We are truly sorry to hear about the poor attention to detail and the way you and your colleague were made to feel at the reception. This is not the level of service we strive to provide, and we deeply regret any miscommunication or oversight that occurred in directing the subsequent follow-up.Please rest assured that we take your feedback seriously, and we will address this matter with our reception and restaurant teams to ensure that such incidents do not happen again in the future. We appreciate your feedback about our location and the hotel itself.We would love the opportunity to make it up to you on your next visit to Cairo. Please feel free to reach out to us directly, and we will be more than happy to assist you with any future reservations or special arrangements.Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention. We hope to have the chance to welcome you back and provide you with the exceptional service you deserve.Regards,Ahmed ElsawyFront Office Manager

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent alhumdulillaah
Stayed 7 nights in Jan 2024
Response from Kind Regards, The Management on 7 Feb,2024
Dear Valued Guest, We were privileged and delighted that you enjoyed your stay at Steigenberger Hotel El Tahrir. We greatly value your time writing to us. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. Looking forward welcoming you again at Steigenberger El Tahrir.

10/10 Excellent

Abdulla

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff are very helpful and kind.
Stayed 2 nights in Jan 2024
Response from Kind Regards, The Management on 31 Jan,2024
Dear Valued Guest, We were privileged and delighted that you enjoyed your stay at Steigenberger Hotel El Tahrir. We greatly value your time writing to us. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. Looking forward welcoming you again at Steigenberger El Tahrir.

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and attentive.
Response from Hotel Management on 3 Mar,2024
Dear Valued Guest,We were privileged and delighted that you enjoyed your stay at Steigenberger Hotel El Tahrir.We greatly value your time writing to us.Your generous contribution has been conveyed to the hotel team which has greatly motivated us all.Looking forward welcoming you again at Steigenberger El Tahrir.

10/10 Excellent

Margaret

Stayed 2 nights in Nov 2023
Response from Kind Regards, The Management on 20 Dec,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your stay at Steigenberger Hotel El Tahrir. We greatly value your time writing to us. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. Looking forward welcoming you again at Steigenberger El Tahrir.

10/10 Excellent

Michelle, Chattanooga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow this is the must stay property in Cairo! The hotel has it’s own little gated driveway and security which makes you feel VERY safe! The hotel is in a great location, walkable to The Egyptian Museum. Lots of eats and shops around also. The room was very comfortable and had great room amenities. We hung out at the pool twice and it was really lovely and has a nice bar with food options. The gym is quite nice for a hotel gym! We enjoyed the weights, machines, and cardio equipment. The best part of this hotel might just be their breakfast buffet!! Absolutely the best hotel buffet (maybe even just buffet period!) TONS of options! Stay here while in Cairo! The staff will make you feel very welcome and you won’t want to leave!
Stayed 2 nights in Sep 2023
Response from Sincerely, Hotel Management on 1 Oct,2023
Dear Valued Guest, Many thanks for sharing your extraordinary experience at Steigenberger El Tahrir. We are humbly proud for such recognition towards our associates, hotel facilities and service. Our staff put a great deal of thought and effort into caring for our guests and it is so meaningful and motivating for them to know when they have succeeded. Once more thank you for your glowing review which will help other travelers in selecting our property for their forthcoming visits to Cairo, and we are looking forward to welcoming you back for another enjoyable experience.

6/10 Okay

Lyne

Travelled with family
Liked: Cleanliness
In my opinion, this hotel would be classified as a 3-star hotel. If you're looking for a 4-star or higher rating, it's best to consider other options. However, the hotel's downtown location provides convenience, as it's right around the corner from the Egyptian Museum. The breakfast buffet is enjoyable, and the dinner options offer a wide variety of tasty choices. While some staff members are nice, it's worth noting that not all of them provide the same level of service. This hotel is suitable for a short stay but not recommended for long-term stays. Safety is a top priority here, evident through the comprehensive detection system in place. All vehicles entering the premises undergo security checks, which include the use of dogs and electronic devices. Personally, I felt very safe during my stay.
Stayed 4 nights in Jul 2023
Response from Kind Regards, The Management on 16 Jul,2023
Dear Valued Guest, We were privileged and delighted that we have you here with us, We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence.Please note that all you valued comments were directed to the concern manager for investigation and action, the concerned team members will be coached and re-trained for better handling the next time, and many thanks for the praising of the dining team members.We greatly value your patronage and look forward to welcoming you in the near future.

10/10 Excellent

Cashmier

Stayed 1 night in Jun 2023
Response from Kind Regards, The Management on 24 Jul,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

8/10 Good

Usman

Stayed 6 nights in Jun 2023
Response from Kind Regards, The Management on 16 Jul,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Downtown Cairo across the main street from the Cairo Museum. Very helpful staff. Great rooms. Extensive safety/security measures (a good thing). FANTASTIC breakfast! A little more expensive, but worth it!
Stayed 1 night in May 2023
Response from Kind Regards, The Management on 15 May,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

10/10 Excellent

Henry L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from Kind Regards, The Management on 15 May,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

10/10 Excellent

Juilet, brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so courteous and helpful. The property was immaculate . The rooms were so clean and bathroom was huge . Location was great as it was within walking distance to many places
Stayed 3 nights in Apr 2023
Response from Kind Regards, The Management on 20 Apr,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

10/10 Excellent

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff were great. Breakfast has fantastic choice. If the pool is important to you be aware it has limited opening hours, is very small and over-heated.
Stayed 4 nights in Mar 2023
Response from Kind Regards, The Management on 2 Apr,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

8/10 Good

Dawaud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and facility, and the area is in the heart of Cairo, but be ready for the street noise.
Stayed 2 nights in Mar 2023
Response from Kind Regards, The Management on 2 Apr,2023
Dear Valued Guest, Thank you for your review. We greatly value your patronage and looking forward to welcoming you in the near future.

4/10 Poor

Riyadh

Stayed 1 night in Mar 2023
Response from Kind Regards, The Management on 14 Mar,2023
Dear Valued Guest, Greetings from Steigenberger Cairo and thank you for taking the time to share your valued feedback. First of all I would like to thank you for choosing Steigenberger El Tahrir Cairo as your lodging choice in Cairo. On the other hand, please note that we have tried to contact you for more details about your experience but with no answer, Steigenberger prides itself with the highest levels of guest satisfaction and we are looking forward recovering your experience. The team of Steigenberger El Tahrir is looking forward welcoming your good self in the near future.

10/10 Excellent

Nevtaj

Stayed 1 night in Feb 2023
Response from Kind Regards, The Management on 1 Mar,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

10/10 Excellent

Mena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and excellent cleanliness
Stayed 1 night in Feb 2023
Response from The Management on 1 Mar,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

8/10 Good

amjad

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
central with many things are within walking distance
Stayed 3 nights in Jan 2023
Response from Kind Regards, The Management on 20 Feb,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

8/10 Good

Ashod

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very good location right next to the El Tahrir square. Very pleasant experience on check-in: we arrived early and were not forced to wait for the check-in time. Not big but comfortable room. Safe box, iron and the board in the closet, sitter in the corridor that can be used also as a luggage rack, shoe cleaning set and a shoehorn. Fridge, kettle, tea, coffee. Excellent service. To close the room door one must really push it hard. My wife couldn’t close it. Slow internet, WhatsApp and Wi-Fi calling didn’t work. The VPN is blocked. All fixtures in the bathroom were loose ready to fall at the first rough touch. The mirror had integrated lights that didn’t work, making shaving a challenge because the main lights were on your back putting a shadow on your face. No heating in the room, though we were offered a portable heater. A/C and fresh air coming from outside worked. Very unpleasant view on half crumbled building in a bad shape and full of construction garbage on the street.
Stayed 3 nights in Jan 2023
Response from Sincerely, Hotel Management on 2 Feb,2023
Dear Valued Guest,Greetings from Steigenberger Cairo and thank you for taking the time to share your valued feedback. First of all I would like to thank you for choosing Steigenberger El Tahrir Cairo as your lodging choice in Cairo. On the other hand, please note that all your valued comments were cascaded to the concerned Department Managers to take the needed actions. Steigenberger prides itself on the highest levels of guest satisfaction and we are looking forward to recovering your experience. The team of Steigenberger El Tahrir is looking forward to welcoming your good self in the near future

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and service people were great!
Stayed 4 nights in Jan 2023
Response from Kind Regards, The Management on 1 Feb,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.Kind Regards, The Management

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the place as it was convenient to some interesting cultural places and the employees were helpful when we needed something !
Stayed 2 nights in Jan 2023
Response from Kind Regards, The Management on 1 Feb,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time in Cairo and found the services outstanding and staff to be very friendly. Highly recommend
Stayed 3 nights in Jan 2023
Response from Kind Regards, The Management on 1 Feb,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2023

10/10 Excellent

Helena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the Steigenberger El Tahrir by accident after arriving late at night and after a long journey. My original accommodation unbeknownst to me and which was booked online proved to be unsafe. It was a scary room in an empty building. I was so fortunate to find the Steigenberger nearby and that it was not completely booked. I felt safe and taken care of at this property. It is an accommodation with everything considered for travelers. A great place to unwind before seeing the sights of Cairo. My favorite was the business center with access to a computer with internet and a printer. I was traveling with my phone and this service saved time. The food was excellent and well presented. Magnificent breakfast buffet. Friendly front desk and staff. Airport pick-up was a great service as it can be tricky at the airport with taxi's and getting an Uber. I would definitely stay here again. Everything was above my expectations. The only unpleasant happening was when my friend was overcharged at the restaurant on his credit card. We are not sure if it was intentional or a mistake. This was quickly resolved at the front desk the next morning and refunded. The hotel is almost across the street from the original Egyptian museum which is open. Down the street is a government regulated souvenir shop (no bargaining). Directly across the street from security gate is a vendor selling drinks and snacks. Next time I hope to try the spa. Thank you so much for a great stay.
Response from Kind Regards, The Management on 1 Feb,2023
Dear Valued Guest, Many thanks for sharing your extraordinary experience at Steigenberger El Tahrir. We are humbly proud for such recognition towards our associates, hotel facilities and service. Our staff put a great deal of thought and effort into caring for our guests and it is so meaningful and motivating for them to know when they have succeeded. Once more thank you for your glowing review which will help other travelers in selecting our property for their forthcoming visits to Cairo, and we are looking forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Ana

Response from Kind Regards, The Management on 21 Nov,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your stay at Steigenberger Hotel El Tahrir. We greatly value your time writing to us. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. Looking forward welcoming you again at Steigenberger El Tahrir.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer.
The location of the hotel is excellent as it’s just next to the museum and Tahrir square. The reception desk was very helpful and the room was great. Also the breakfast was really good. The only slight issue was that shower door was not closing fully so lots of water on floor after shower.
Stayed 1 night in Jan 2023
Response from Sincerely, Hotel Management on 1 Feb,2023
Dear Valued Guest, Many thanks for sharing your extraordinary experience at Steigenberger El Tahrir. We are humbly proud for such recognition towards our associates, hotel facilities and service. Our staff put a great deal of thought and effort into caring for our guests and it is so meaningful and motivating for them to know when they have succeeded. Once more thank you for your glowing review which will help other travelers in selecting our property for their forthcoming visits to Cairo, and we are looking forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Sumeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well trained staff.
Response from Sincerely, Hotel Management on 1 Feb,2023
Dear Valued Guest, Many thanks for sharing your extraordinary experience at Steigenberger El Tahrir. We are humbly proud for such recognition towards our associates, hotel facilities and service. Our staff put a great deal of thought and effort into caring for our guests and it is so meaningful and motivating for them to know when they have succeeded. Once more thank you for your glowing review which will help other travelers in selecting our property for their forthcoming visits to Cairo, and we are looking forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Management

6/10 Okay

marcia

Travelled with partner
There is only one restaurant on site and it is not truly 24hrs as I came down a few times and was told I needed to wait or come back b/c they were not open.
Response from Riham Khaled on 8 Jan,2023
Dear Ms. Rahman,Greetings from Steigenberger Cairo and it was my pleasure meeting your good self upon check out.First of all I would like to thank you for choosing Steigenberger El Tahrir Cairo as your lodging choice in Cairo.On the other hand, please note that all your valued comments where cascaded to the concerned Department Managers to take the needed actions, please rest assured that corrective measures as now in place and the concerned team members will be coached and re-trained for better handling.In the meantime, as a gesture of goodwill, please accept 15% discount on the room rate upon booking with us directly, along with upgrade to the next room category.Ms. Rahman, Steigenberger prides itself with the highest levels of guest satisfaction, however we have fallen short this time and we are looking forward accepting our apology.I hope the above will bring a sense of satisfaction for the matter encountered and please let me know for any further assistance.The Team of Steigenberger El Tahir is looking forward welcoming your good self in the near future.Kind Regards,Riham KhaledGuest Relation Officer

10/10 Excellent

Tamar, Hamden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-run hotel in an excellent location. Breakfast is superb. Service is exceptional.
Response from Sincerely, Hotel Management on 1 Feb,2023
Dear Valued Guest, Many thanks for sharing your extraordinary experience at Steigenberger El Tahrir. We are humbly proud for such recognition towards our associates, hotel facilities and service. Our staff put a great deal of thought and effort into caring for our guests and it is so meaningful and motivating for them to know when they have succeeded. Once more thank you for your glowing review which will help other travelers in selecting our property for their forthcoming visits to Cairo, and we are looking forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient and in walking distance m. Staff was very friendly and helpful always checked to see if we needed anything. Felt secure in and around the hotel security was very noticeable and tight.
Response from Sincerely, Hotel Management on 2 Feb,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

8/10 Good

Syed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent experience. The hotel is very well maintained. Staff are welcoming and look out for your needs. Room service was awesome. The food service could be better as it lacked in consistency and taste.
Response from Riham Khaled - Guest Relation Officer on 26 Dec,2022
Dear Mr. SyedGreeting from Steigenberger El-Tahrir Hotel,First of all, I would like to thank you for taking time to express your experience during your stay.We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence, your generous contribution has been conveyed to the hotel team which has greatly motivated us all, and we greatly value your kind patronage.The team of Steigenberger El Tahrir Cairo is looking forward welcoming you in the near future, and please let me know for any further assistance.Kind Regards,Riham KhaledGuest Relation Officer

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience walkable and friendly and accommodating staff. Can’t think of anything I didn’t like
Response from Riham Khaled Guest Relation Officer on 24 Dec,2022
Dear M. Christie,Greetings from Steigenberger El tahrir hotel, First of all, I would like to thank you for taking time to express your experience during your stay.We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence, your generous contribution has been conveyed to the hotel team which has greatly motivated us all, and we greatly value your kind patronage.The team of Steigenberger El Tahrir Cairo is looking forward welcoming you in the near future, and please let me know for any further assistance.Kind Regards,

10/10 Excellent

Walaa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very friendly and welcoming. The room was clean, it was new, the furniture and bathroom were super clean, and everything was working; the service was fast and very helpful. No one bothered you. Everything is close to the hotel too. The hotel staff are truly very kind; it was the best hotel I’ve stayed at. Better than any other 5 star hotel.
Response from The Management on 2 Jan,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here at the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution have been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and looking forward welcoming you in the near future.

6/10 Okay

Tammie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great stay, the only issue is the noise.
Stayed 5 nights in Dec 2022
Response from The Management on 2 Jan,2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here at the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution have been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and looking forward welcoming you in the near future.

10/10 Excellent

Ahmed

Stayed 4 nights in Nov 2022

10/10 Excellent

Ethan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and nice accommodations. Centrally located.
Stayed 2 nights in Nov 2022
Response from Kind Regards, The Management on 24 Nov,2022
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

6/10 Okay

Heather

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022
Response from Sincerely, Hotel Management on 20 Nov,2022
Dear Valued Guest, Thank you for sharing your experience and compassionate review. We are so glad that we lived up to your expectations, being humbly proud for such recognition towards our associates, hotel facilities and service The entire Steigenberger El Tahrir team is looking forward to welcoming you once again in the near future for another enjoyable stay.

6/10 Okay

Christopher, North Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel interior was fine - but it didn't feel worth the $200 USD per night. Service was also fine - but not special. Cairo is loud - and this noise was transferred to my room and even with windows closed, earplugs were required. This hotel appears to cater to many bus tour groups, and I found myself surrounded by dozens of people lingering in the foyer either ready to leave for a tour, or just returning. I would choose a smaller hotel next time, and something with a courtyard to get away from some of the madness.
Stayed 2 nights in Nov 2022
Response from Regards, The Management on 20 Nov,2022
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. reference to your kind feedback in regards of the noise, please note that all rooms is provided with double glassed windows and our team would be more than glad to accommodate you with an alternative quieter room in different location of our building, We greatly value your patronage and look forward to welcoming you in the near future. Kind

10/10 Excellent

MINSOO, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

TERRENCE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean but overpriced Next time we will choose a property with more local character rather the paying for the familiarity of western standards
Stayed 1 night in Nov 2022
Response from Sincerely, Hotel Management on 20 Nov,2022
Dear Valued Guest, Thank you for sharing your experience and compassionate review. We are so glad that we lived up to your expectations, being humbly proud for such recognition towards our associates, hotel facilities and service The entire Steigenberger El Tahrir team is looking forward to welcoming you once again in the near future for another enjoyable stay.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent! Property was nice and clean! Lots of security!
Stayed 8 nights in Oct 2022
Response from Kind Regards, The Management on 1 Nov,2022
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

2/10 Terrible

Dr. Tarek

Stayed 2 nights in Oct 2022

6/10 Okay

Craig

Stayed 4 nights in Oct 2022

8/10 Good

Kent

Stayed 3 nights in Oct 2022
Response from Kind Regards, The Management on 26 Oct,2022
Dear Valued Guest, Thank you for your review. We greatly value your patronage and looking forward to welcoming you in the near future.

4/10 Poor

JOEL

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The poor coordination between guards and lobby coordinator makes my Uber driver pick us up outside the hotel property instead of us waiting for our ride to drive in. Staff at the breakfast room are poorly trained. Have to ask 3x for. Bottled water.
Stayed 6 nights in Oct 2022
Response from Sincerely, Hotel Management. on 13 Oct,2022
Dear Joel,First of all please allow me to take the opportunity to thank you for taking the time to share with us your feedback, in regards of the miscommunications between security team and lobby staff, please note that our security regulations is imposed for the sack if our guest security, accordingly when the driver don’t comply with our security procedures & measures we don’t allow him into the hotel premises, on the other hand please note that your feedback in regards of the breakfast experience was directed to the Food & Beverage manager for investigation and action, the concerned team members are coached and re-trained for better handling, we hope that your impression of the service offered at our hotel will not harm its perception of Steigenberger Hotel El Tahrir and that you will ultimately bestow other opportunities on us to welcome you back out hotel.

10/10 Excellent

Jerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area of Cairo which you will appreciate after walking around.
Stayed 1 night in Oct 2022
Response from Kind Regards, The Management on 26 Oct,2022
Dear Valued Guest, We were privileged and delighted that you enjoyed your visit here to the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous contribution has been conveyed to the hotel team which has greatly motivated us all. We greatly value your patronage and look forward to welcoming you in the near future.

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2022

4/10 Poor

SONIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk Staff were not very professional. Rooms were dirty and outdated I expected something better for the price and because I have stayed in same hotel in other world locations and quality is way better
Stayed 2 nights in Sep 2022
Response from Sincerely, Hotel Management on 13 Oct,2022
Dear Ms. Sonia,First of all please allow me to take the opportunity to thank you for taking the time to share with us your feedback, in regards of the Front Desk service experience & room cleanliness please note that your feedback was directed to the concerned managers for investigation and action, the concerned team members are coached and re-trained for better handling, on the other in regards of the room condition, please note that we are following a strict maintenance & renovation plan since the hotel opening in 2017 to guarantee that our hotel in the best possible shape, noting that we have a guest service team in the hotel, who would be happily receiving any concerns and take all necessary action on the spot. We hope that your impression of the service offered at our hotel will not harm its perception of Steigenberger Hotel El Tahrir and that you will ultimately bestow other opportunities on us to welcome you back out hotel.