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Reviews of Turquoise Pyramids View Hotel

2.5 out of 5
Turquoise Pyramids View Hotel
In front of Pyramids Gates, 7 Cairo - Alexandria Road, Giza, Giza Governorate

Reviews

7.8

Good

Rating 10 - Excellent. 54 out of 136 reviews" "
Rating 8 - Good. 42 out of 136 reviews" "
Rating 6 - Okay. 15 out of 136 reviews" "
Rating 4 - Poor. 10 out of 136 reviews" "
Rating 2 - Terrible. 15 out of 136 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

juan ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place with pyramids view on big window
Stayed 14 nights in Apr 2024

8/10 Good

Olabola

Liked: Cleanliness, staff & service
Staff were pleasant and helpful, felt safe during my stay. Placement of the windows in some of the rooms is a bit odd, way too high, and impossible to see outside.
Stayed 15 nights in Mar 2024

10/10 Excellent

Furkan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Katrina

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Rahima

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The view of the Pyramids from your hotel room and roof top was amzing. Being on the main road lots of traffic noise at night. Wifi was very bad and kept coming and going, even though staff kept saying it was fixed. Breakfast options are not the greatest. Dinner options not great either and very expensive compared to the local restaurants
Stayed 6 nights in Feb 2024

2/10 Terrible

Rene-Max

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place ! Please do not go there ! Fake ratings !
Stayed 6 nights in Feb 2024

8/10 Good

Charlotte

Overall our stay was average. The location to the Pyramids are amazing. The look of the area outside was dirty. Inside the property the pictures are misleading placed on the website and does not live up the the pictures. The rooms are very average and run down. The window in my room was broken and it took the staff close to 4 days to fix temporarily. It is a busy road and the noise from the open window was distracting to get a good nights rest. Breakfast options are limited and half of the items are not available. The reception staff where average but the restaurant staff where really helpful, esp. a staff member called Najadim. He was extremely friendly. The views from the rooms where excellent. Overall a very average stay. Good for about 2 days max.
Stayed 6 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Nice View
Amazing view but outdated room. AC was not working and the bathroom is somewhat dirty. They forced everyone to pay for the USD 20 New Year’s dinner which started late and sub par food. Be aware that they will try to deceive you to pay in cash even though they accept CC.
Stayed 4 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolutely terrible they said they have a buffet for the breakfast but what happened their was absolutely nothing and they said that we can not get breakfast on the day of the check out not recommended at all
Stayed 3 nights in Dec 2023

2/10 Terrible

Parthiban

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just so dirty and dusty. The worst is when we got know that there is no water. The receptionist just said there is water cut in city and just hung up. It is the hotel's duty to make sure there is alternative solution or to at least inform it's patrons.
Stayed 2 nights in Dec 2023

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, rooftop restaurant was fantastic, very intuitive friendly kind staff and generally a great experience
Stayed 4 nights in Dec 2023

10/10 Excellent

Luis

Stayed 5 nights in Nov 2023

10/10 Excellent

Syed Kashif qamar

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

6/10 Okay

Sunil

Stayed 4 nights in Nov 2023

10/10 Excellent

Robert

Stayed 3 nights in Oct 2023

10/10 Excellent

Frances

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel. This hotel's position and view in Giza are probably, and I kid you not, one of the best on the planet. If you want to wake up in the morning and see the last ancient wonder of the world right in front of you, book your stay now. The hotel is clean and the staff are excellent, especially Alaa and Toffy. We were stunned by this hotel and please note that Google street view is not up-to-date so don't let it put you off. Overall the best experience we have had as frequent travellers. Well done and Thank you Turquoise Pyramids Hotel.

8/10 Good

Amira

Stayed 1 night in Oct 2023

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Alisha, washington

Travelled with family and small children
You can’t beat the price for the amazing view this hotel offers. The only I would say needs improvement is the bathroom and the food options. The bathroom smelled like mold and sewage. The breakfast was limited and the lunch and dinner menu was not much to choose from. But the staff was kind and they had an on-site concierge that could book reasonably priced tours. So it wasn’t a bad price for the stay.
Stayed 4 nights in Oct 2023

6/10 Okay

Lisa Gaye

Travelled with family
Liked: Amenities
The staff were all very nice and helpful. The view from the roof top was amazing, the food was also great. The beds were very comfortable but overall the room needed some updates like new carpeting. We enjoyed our stay.
Stayed 5 nights in Oct 2023

4/10 Poor

Kamal

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel and staff are great but the restaurant and food are not up to par.
Stayed 10 nights in Oct 2023

2/10 Terrible

Gabrielius

Disliked: Staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Sidnei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the hotel are excellent, right in front of the entrance to the pyramids, the only negative point is the noise, as it is a room with views of the pyramid and there is no sound insulation, there were 3 nights when I could not sleep. A room at the back will always be a better option, even without the view of the pyramids.
Stayed 3 nights in Sep 2023

4/10 Poor

Verlynuette

Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Aug 2023

6/10 Okay

Aura Lorena

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The only highlight of this property is the location and the gentleman in charge of the souvenir shop next door! Internet was terrible, it seems they had issues with the plumbing because the whole place smelled and I did not get the type of rooms reserved.
Stayed 2 nights in Aug 2023

10/10 Excellent

ATIF

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service by staff. Delicious Egyptian breakfast.
Stayed 5 nights in Jun 2023
Response from Turquoise on 19 Jun,2023
We will always be happy to serve you dear

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful.
Stayed 7 nights in Jun 2023
Response from Turquoise on 19 Jun,2023
We will always be happy to serve you dear

6/10 Okay

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel overbooked and don't give what was promised
I want to let future travelers to Giza know about the work system of the hotels. I rented the Premium Double room with 2 Queen beds for 4 people - as soon as I finished making the reservation through hotels.com I received confirmation from the hotel in which they told me that they were giving me a triple room -I booked the hotel two weeks in advance- I contacted Hotels.com, the agent wanted to help me but couldn't do much and suggested I contact the hotel directly. I did so, and well they reconfirmed that they would give me the room I had booked (I have all the records of my conversations through WhatsApp) Right before my last flight connection from Doha to Cairo (2 hour flight) i contact the hotel again to let them know that in 3 hours I would be in a hotel with my family and that I wanted to make sure that my room was ready. His response was "your triple room is ready" I told the manager/owner again that I rented the Premium Double room for 4 people and she told me not to worry that everything was in order. When we arrived at the hotel exhausted at approximately 8pm they told us that the hotel was overbooked and that they only had a triple room and that there was nothing they could do. They basically left us with no options at 8pm at night after traveling for more than 17 hours in an area that we did not know. Friends had already told us that in Giza they use this system and that they really do not mind leaving you without a room.Hotels.com, please I want you to be aware
Stayed 1 night in Apr 2023
Response from Turquoise on 15 Jun,2023
we are really sorry about what you experience and if you need any compensation we will be so happy to do that

10/10 Excellent

Angiedy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es una propiedad q a pesar de estar en el àrea de Giza es bastante moderno, limpio y con view a las pirámides. El personal fue muy amable y se veia la parte de atras de las pirámides
Stayed 1 night in Jun 2023
Response from Turquoise on 12 Jun,2023
We will always be happy to serve you dear

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok clean room service they clean every day ok
Stayed 5 nights in May 2023
Response from Turquoise on 5 Jun,2023
We will always be happy to serve you dear

10/10 Excellent

Sandra Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Did not spend much time in the hotel because i was always out visiting the gorgeous places Egypt has, but my stay there was great all staff is very friendly. Thank you
Stayed 12 nights in May 2023
Response from Turquoise on 30 May,2023
We will always be happy to serve you dear

10/10 Excellent

Jose L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right in front of the pyramids. The buffet breakfast was good. Our room, bathroom and shower were spacious. The elevator is very small. At least they have in service. The open terrace is great for relaxing and view the pyramids. The new GEM is about a 20 minute away walk. There's a Mobil gas station where you can buy snacks, water, sodas, coffee. For shops it's about a 10-15 minute walk. The staff makes you feel at home. Thank you Turquoise 😊.
Stayed 5 nights in May 2023
Response from Turquoise on 28 May,2023
We will always be happy to serve you dear

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the view from our room and breakfast area are thr best!!!! will recommend
Stayed 3 nights in May 2023
Response from Turquoise on 27 May,2023
We will always be happy to serve you dear

6/10 Okay

stephanie

Disliked: Cleanliness, staff & service
Bad customer service
I was very disappointed with this property. I had flight issues and had emailed the property about my delayed arrival (they responded with it's not a problem). Once I finally arrived at 3am, Im told by the front desk that they gave away my room even though I had my reservation booked for a few more days. He tried to blame me even though I showed exchanged message with whoever is responding from the hotel, my reservation dates and everything. I was eventually accommodated to a smaller room but from that bad interaction I just was disappointed from at the customer service. I wasn't even offered anything for my troubles. I never had this happen to me before traveling to 30+ countries.
Stayed 3 nights in Feb 2023
Response from Turquoise on 27 May,2023
We are really sorry about what you experienced be sure that we will talk action about that .

8/10 Good

ladaish

Liked: Staff & service, property conditions & facilities
Awesome location for one or two night stay maximum. The staff was very accommodating however the cost of transportation to and from airport was extremely expensive. Traveled solo and I did not feel unsafe in this area. The gas station on the corner was great as well
Stayed 2 nights in May 2023
Response from Turquoise on 27 May,2023
We will always be happy to serve you dear

10/10 Excellent

Eraisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in giza. service are really great.you can see the pyramids from your room
Stayed 1 night in May 2023
Response from Turquoise on 24 May,2023
We will always be happy to serve you dear

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Espectacular location next the pyramids
Stayed 1 night in May 2023
Response from Turquoise on 29 May,2023
We will always be happy to serve you dear

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front Giza Pyramids
Stayed 2 nights in May 2023
Response from Turquoise on 20 May,2023
We will always be happy to serve you dear

10/10 Excellent

Allan

Stayed 1 night in May 2023
Response from Turquoise on 5 Jun,2023
We will always be happy to serve you dear

10/10 Excellent

Yarelis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and very close distance to giza pyramids
Stayed 4 nights in Apr 2023
Response from Turquoise on 9 May,2023
We will always be happy to serve you dear

10/10 Excellent

Aleksei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Turquoise on 5 May,2023
We will always be happy to serve you dear

10/10 Excellent

Sana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff. Breakfast was delicious. The food was good as well. Very accommodating with little kids. The view was beautiful from our room. The entire staff was always helpful. Bringing our bags to the car or getting us milk/water. We had a great experience. Emad and rebek even gave us an hour as our Careem driver was coming late to bring us to the airport.
Response from Turquoise on 4 May,2023
We will always be happy to serve you dear

4/10 Poor

Freeman

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Close to Pyramid but away from other attractions & city centre. Not much shops & restaurants around. My experience is unfortunately the worst. My late flight scheduled to arrive Cairo from Luxor at 10:30pm but delayed for 2 hours. I arrived the hotel at 2am to check in. The hotel 1st told that me my room was no longer available because we had missed the check in date and next they said that our booking was not in the system. They only agreed to provide us a room when we threaten to complain to Expedia. Then we waited in the lobby for more than an hour them to prepare the room. At the end, we got the room at 4am, 2 hours after we arrived the room & were extremely exhausted that we gave up the morning itinerary to rest. In addition, this hotel didn't allow change of booking on Expedia. I made a mistake to book as 1 person instead of 2 but couldn't made the change in Expedia. I tried to send message to the hotel on Expedia but they didn't reply. At the end, they charged us $25 while the price difference in booking is only a few bucks & the room actually was of the same grade.
Response from Turquoise on 28 Apr,2023
We are really sorry about what you experienced and we promise we will work really hard to fix any issues from our side thanks and best regards

10/10 Excellent

Davie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are amazing the view it’s tremendous 10/10
Stayed 9 nights in Apr 2023
Response from Turquoise on 26 Apr,2023
We will be always be happy to serve you dear

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view
Stayed 1 night in Apr 2023
Response from Turquoise on 26 Apr,2023
We will be always happy to serve you dear

10/10 Excellent

keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had read some bad reviews and almost cancelled, but we had a great stay here. The staff were all very friendly. Breakfast was really good. We had hot water and great water pressure. No complaints, all good!
Stayed 1 night in Apr 2023
Response from Turquoise on 25 Apr,2023
We will be always happy to serve you dear

2/10 Terrible

Sheila

Stayed 1 night in Apr 2023
Response from Turquoise on 9 May,2023
We will always be happy to serve you dear

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Who are these 5 star reviewers?
The hotel isn't even close to what some of the reviews are saying. We walked into the hotel at around 2 AM, only to be told that our booking was cancelled. Who cancelled it? They didn't have an answer. Why Hotels.com shows the booking active? They didn't have an answer. Instead, they said they will take us to a nearby hotel just 4 minutes away. We refused and tried to call Hotels.com to clear this up. All of a sudden they found a room for us but we have to wait 5 minutes. The 5 minutes turned into long 3 hours. We waited for 3 hours until we got a room. We booked two rooms for three nights and we already messaged the hotel we will be checking in late. That means they had plenty of time to get the room ready for us. While we were waiting two other couples walked in and told the same thing. One of them took up the offer for another hotel and walked to the hotel. It is a run down hotel with mediocre breakfast. The light fixture in the washroom is hanging down by the electric wire. All of these don't matter for us at this point because this booking made us to question Hotels.com reviews in the future. How they managed to get these glorifying reviews? It's not a cheap hotel trying their best to accommodate their customers, something else is going on here. They are not even trying to be nice.
Stayed 3 nights in Apr 2023
Response from Turquoise on 19 Apr,2023
We are really sorry about what you experienced and we promise we will work really hard to fix any issues from our side thanks and best regards

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is across the street from the pyramids. Every morning, when I wake up, The majestic pyramids are standing there.
Stayed 3 nights in Apr 2023
Response from Turquoise on 17 Apr,2023
Thanks you for your review and we promise to make our service better

8/10 Good

Guru Meenakshi Sundaram

Travelled with family
Liked: Staff & service, amenities
Great view of the Pyramids from the room and from the roof top restaurant! Excellent for a night or two. Food quality at the restaurant is very good and and the staff was great. Bathroom in the room could be definitely better, it is too small and the room was not that big as well. Otherwise had a good time staring and taking pics of the Pyramids all the time!
Stayed 6 nights in Apr 2023
Response from Turquoise on 16 Apr,2023
Thanks you for your review and we promise to make our service better