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Reviews of Quality Inn & Suites Watertown Fort Drum

2.5 out of 5
Quality Inn & Suites Watertown Fort Drum
8000 Virginia Smith Drive, Calcium, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 382 out of 1006 reviews" "
Rating 8 - Good. 364 out of 1006 reviews" "
Rating 6 - Okay. 150 out of 1006 reviews" "
Rating 4 - Poor. 72 out of 1006 reviews" "
Rating 2 - Terrible. 38 out of 1006 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Vaughn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Wallace

Travelled with family
Liked: Cleanliness, property conditions & facilities
Price
Stayed 1 night in May 2024

2/10 Terrible

Gogulamurali

Travelled with family
Disliked: Property conditions & facilities
Room smelled stinky
Stayed 3 nights in May 2024

6/10 Okay

Faith Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it it just felt a little sketchy
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet and clean
Stayed 1 night in May 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay while visiting our Fort Drum soldier. This hotel is very close to our son's home which was super convenient. They had a good breakfast with waffles, eggs and sausage. Also, cereal, yogurt, milk, juice, coffee. It was plenty for a good breakfast! They changed out our towels each day without having to ask. No complaints!
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good. Looks like things were recently renovated. Overall good stay for the money. Would stay there again. Bathroom was small and could have used some updates. But good experience overall.
Stayed 2 nights in May 2024

10/10 Excellent

Derrick, Spring Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff reception at check in. Our room was large comfortable and clean. The bed was particularly good. All amenities including the hot breakfast served were above average. Our servicemen and women and their families deserve a great hotel like this so convenient to Fort Drum.
Stayed 1 night in Apr 2024

8/10 Good

Mytchel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stays
Stayed 2 nights in Dec 2023

10/10 Excellent

Jose

Stayed 1 night in Apr 2024

10/10 Excellent

Jeannot

Nothing
Stayed 1 night in Apr 2024

8/10 Good

Heather, Stittsville

Liked: Staff & service
Older property, smaller rooms. The price was appropriate for what you got.
Stayed 1 night in Apr 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

6/10 Okay

James

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Carin

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Given accessibility room right beside lobby and told it was quiet. We could hear everyone going by. Fridge noisy. Window coverings insufficient. Breakfast not great. However the beds were comfortable.
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Door safety latch was broken. Toilet runs every 10 minutes. Highway noise a little bothersome. Clean room.
Stayed 1 night in Apr 2024

8/10 Good

Sera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Girlie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Big room.
Stayed 2 nights in Apr 2024

2/10 Terrible

SHERI

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made resy Oct. 2023 for a reasonable rate. Confirmed resy with hotel by phone & rcd confirmation from Expedia both. 10 am day of stay saw hotel number called but left no message. Upon returning the call was told Expedia cancelled the resy with hotel. Put on a wait list but no return call. Had to find other accommodations on different site.
Stayed 1 night in Apr 2024

10/10 Excellent

LESLIE

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Noisy people upstairs late
Stayed 1 night in Apr 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay close to places to eat, shop, and Ft. Drum
Stayed 2 nights in Mar 2024

2/10 Terrible

Matthew

Stayed 1 night in Apr 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Abigail K

Travelled with partner
Liked: Cleanliness, staff & service
I loved the front staff. The staff doing the care for the rooms, did a poor job. I am a heavy coffee drinker; the coffee mix was replaced once. The bathroom supplies were never refilled. Other then that, it was great.
Stayed 4 nights in Mar 2024

8/10 Good

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close and convenient to Ft Drum
Stayed 4 nights in Mar 2024

8/10 Good

Lisa, Arnprior

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and the room were great. It was close to fast food such as McDonald’s, Wendy’s and Arby’s, and there is a Walmart right down the street. The breakfast was kinda skimpy, but it did the trick, and it had a waffle making station which my son and husband enjoyed. We would definitely stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024

6/10 Okay

Cyaria

Travelled with family
Liked: Staff & service
Walls are thin, could hear everything
Stayed 1 night in Mar 2024

8/10 Good

Heather

Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jason, Holt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fastest, most efficient check in I’ve ever experienced. Thank you! Room was very spacious and clean. Breakfast was basic but exactly what I needed. Excellent location for my trip through.
Stayed 1 night in Mar 2024

2/10 Terrible

Eric

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The heat is only turned on in rooms when guest walks in Must have been 40 degrees when I entered and didn't even warm after 2 hrs. They changed.me to another room but same problem. I cancelled and went to another hotel. Would have rated a 3 1/2 - 4 if had been summer
Stayed 1 night in Feb 2024

2/10 Terrible

Jaun

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was denied entrance and was not refunfed my payment and i really hope that this can be resolved in a timely manner..
Stayed 2 nights in Feb 2024

8/10 Good

Samantha

Very satisfied.
We had a king suite and it was BEAUTIFUL. The only complaint we had is the pillows. They were small regular pillows and very uncomfortable. Please get king size pillows for king beds! The bathroom was newly renovated and very clean.
Stayed 1 night in Feb 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to restaurants
Stayed 1 night in Feb 2024

6/10 Okay

James

Travelled with family and small children
Liked: Cleanliness
Small bathroom and no way to stop water water to prepare bubblebath for our son. Had to buy stopper at Wal-Mart
Stayed 1 night in Feb 2024

8/10 Good

John

Stayed 2 nights in Feb 2024

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to many amenities.
Stayed 1 night in Feb 2024

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Few noisy quests the second night, but tolerable. Good value for price. Definitely stay again.
Stayed 2 nights in Feb 2024

8/10 Good

donna

Travelled with group
Liked: Property conditions & facilities, room comfort
Nice, alternative to staying in watertown, very clean
Stayed 2 nights in Feb 2024

8/10 Good

SUJAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet
Stayed 2 nights in Jan 2024

6/10 Okay

Lindsey

Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Brian

Stayed 1 night in Jan 2024

10/10 Excellent

Omar

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Jan 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quiet area and great for sleeping.
Stayed 1 night in Jan 2024