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Reviews of DoubleTree by Hilton Calgary North

3 out of 5
DoubleTree by Hilton Calgary North
2120 16 Avenue N.E., Calgary, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 148 out of 265 reviews" "
Rating 8 - Good. 66 out of 265 reviews" "
Rating 6 - Okay. 25 out of 265 reviews" "
Rating 4 - Poor. 9 out of 265 reviews" "
Rating 2 - Terrible. 17 out of 265 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, amenities, property conditions & facilities
I didn't have time to check out the dining or lounge.The hotel made alot changes all good and I hope to return soon.
Stayed 1 night in May 2024

6/10 Okay

Terri

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Donnabel D. on 30 Apr,2024
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Meicaella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay! too bad complimentary breakfast didnt come with the price, but other than that. comfy befs and very clean
Stayed 3 nights in Apr 2024
Response from Guest Services Team on 28 Apr,2024
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

4/10 Poor

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful with nice, clean rooms. It is a loud hotel though in the sense that you can hear everything. It was difficult to stay asleep.
Stayed 1 night in Apr 2024
Response from Guest Services Team on 28 Apr,2024
Thank you for your feedback. We are very sorry to hear about your experience with us. Please feel free to call the desk in regard to noise. As more information can help up resolve the issue right away. Once again, we are sorry for the experience.

10/10 Excellent

Barb

Very clean …friendly staff
Stayed 1 night in Apr 2024
Response from Guest Services Team on 28 Apr,2024
We are glad you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Rikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and nice clean rooms but too much noise from construction(?) or something very early morning and late night that mostly kept us awake during our stay. Nor very soundproof either as we could hear screaming kids from the hallway but other than that, still enjoyed our stay. pool was nice too
Stayed 2 nights in Apr 2024
Response from Guest Services on 26 Apr,2024
We are glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

christopher m.

Liked: Amenities
clean and friendly staff
Stayed 1 night in Apr 2024
Response from Donnabel D. on 22 Apr,2024
Hi Christopher,Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

CHRISTA, MASKWACIS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside looking for parking each time we returned the stay was comfortable, the upgrades are nice - hotel was packed but we had a great sleep.
Stayed 3 nights in Apr 2024
Response from Guest Services Team on 20 Apr,2024
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

lovly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so nice and helpful. The rooms were smaller than I thought but it’s worked
Stayed 1 night in Apr 2024
Response from Guest Services Team on 17 Apr,2024
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and room, love the view of the mountains from my room
Stayed 1 night in Apr 2024
Response from Guest Services Team on 17 Apr,2024
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

David, Water Valley

Business traveller
Liked: Staff & service, property conditions & facilities
A nice place to stay gor an evening or two, I will come back when I am in town
Stayed 1 night in Apr 2024
Response from Guest Services Team on 17 Apr,2024
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Laura

Stayed 2 nights in Apr 2024
Response from Guest Services Team on 28 Apr,2024
We are glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Giselle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe and staff were very helpful.
Stayed 1 night in Mar 2024
Response from Guest Services Team on 1 Apr,2024
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite and friendly. The property is so beautiful inside, and the beds are very comfy. Only thing was when we went swimming there was no towels for almost an hour
Stayed 1 night in Mar 2024
Response from Guest Services Team on 30 Mar,2024
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Serge

Business traveller
Liked: Staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Guest Services Team on 30 Mar,2024
We are glad you enjoyed your stay with us, we hope to see you again soon !

10/10 Excellent

zaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 29 Mar,2024
We are glad you enjoyed your stay with us, we hope to see you again soon !

10/10 Excellent

stephen

Liked: Cleanliness, staff & service
Very good
Stayed 2 nights in Mar 2024
Response from Donnabel D. on 25 Mar,2024
Hi Stephen,We’re really grateful and appreciate you taking the time to share your experience with us. We hope to see you again soon!

8/10 Good

Walter

Stayed 3 nights in Mar 2024
Response from Guest Services Team on 17 Apr,2024
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Nancy Araiza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Donnabel Dimasangal on 18 Mar,2024
Hi Nancy,We’re really grateful and appreciate you taking the time to share your experience with us. We hope to see you again soon!

2/10 Terrible

Warren van

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude and unhelpful staff. Moved across to the Holiday Inn was great
Stayed 1 night in Mar 2024
Response from Front Office on 11 Mar,2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Angela

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff during our stay were outstanding.
Stayed 1 night in Mar 2024
Response from Front Office on 11 Mar,2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office on 3 Mar,2024
Thank you for your feedback. Hope to see you again soon.

8/10 Good

Madison

Stayed 2 nights in Feb 2024
Response from Guest Services on 20 Mar,2024
We are glad you enjoyed your stay with us, we hope to see you again soon!

2/10 Terrible

Cesar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Called the front desk and room service multiple times and nobody answered. Went down to the desk but they said they couldn't get us ketchup because they were short staffed.
Stayed 2 nights in Feb 2024
Response from Guest Services on 21 Feb,2024
Dear Cesar,I sincerely apologize for the inconvenience you encountered during your stay. It’s disheartening to hear that you faced difficulties reaching the front desk and room service. We understand how frustrating it can be when communication channels are unresponsive.Regarding the ketchup situation, I apologize for the inconvenience. Our team is working diligently to address staffing challenges and improve our service. We appreciate your patience and understanding.Please know that your feedback is valuable to us, and we will take steps to ensure better communication and responsiveness in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for choosing The DoubleTree by Hilton Calgary North, and we hope to have the opportunity to serve you better in the future.Sincerely, Guest Services

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Feb,2024
We are glad you enjoyed your stay with us, we hope to see you again soon!

10/10 Excellent

Ketan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Feb,2024
We are glad you enjoyed your stay with us, we hope to see you again soon!

8/10 Good

Gabriel

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Feb,2024
We are glad you enjoyed your stay with us, we hope to see you again soon!

10/10 Excellent

april

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 21 Feb,2024
We are glad you enjoyed your stay with us, we hope to see you again soon!

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Feb,2024
We are glad you enjoyed your stay with us, we hope to see you again soon!

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Familiar. Pleasant and helpful staff. Close to downtown. Good breakfast.
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Feb,2024
We are glad you enjoyed your stay with us, we hope to see you again soon!

10/10 Excellent

Reagan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Feb,2024
We are glad you enjoyed your stay with us, we hope to see you again soon!

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
We really appreciated how pet friendly and accommodating this hotel was! Every staff member was kind and helpful as well, which made the overall experience great. We had a wonderful stay and our puppy had a blast!
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Feb,2024
We are glad you enjoyed your stay with us, we hope to see you again soon!

8/10 Good

Curtis

Stayed 2 nights in Jan 2024
Response from Guest Services Team on 19 Jan,2024
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed multiple times now. awesome hotel. located in and industrial area.
Stayed 1 night in Jan 2024
Response from Guest Services Team on 9 Jan,2024
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Services on 21 Feb,2024
We are glad you enjoyed your stay with us, we hope to see you again soon!

10/10 Excellent

Yuankai

Liked: Property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Guest Services Team on 7 Jan,2024
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Debbi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was huge and warm and lovely.. Bed was heavenly. Staff were flexible with me when I checked out late and very friendly in general. It was a good location for my needs. Would stay again.
Stayed 7 nights in Dec 2023
Response from Guest Services Team on 29 Dec,2023
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 21 Feb,2024
We are glad you enjoyed your stay with us, we hope to see you again soon!

10/10 Excellent

Erna

Stayed 1 night in Dec 2023
Response from Guest Services Team on 26 Dec,2023
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Guest Services Team on 24 Dec,2023
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

2/10 Terrible

Malcolm

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The card reader didnt work and there for we couldnt check in wouldnt reccomend this place to anyone once their credit machines wouldnt work they demanded a 300$ cash deposit instead even though it was a fault on the companys end
Stayed 1 night in Dec 2023
Response from Guest Services Team on 24 Dec,2023
Hello Malcolm,Thank you for taking the moment to share your experience. Unfortunately, we do not accept cash or debit cards at this property. Regarding the credit card terminal, we encountered no problems with any other guest. Please contact you bank since security protocols may occasionally be the cause. We apologize for any inconvenience this may have caused to you.Yours in Hospitality,Guest Services Team

10/10 Excellent

Lindsey

Stayed 1 night in Dec 2023
Response from Guest Services on 18 Dec,2023
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Alisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 18 Dec,2023
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Holly

Stayed 2 nights in Dec 2023
Response from Guest Services Team on 13 Dec,2023
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The DoubleTree off 16th
Great Service and drinks in the Lobby Bar. Rooms were decent size, nice and clean & well priced!
Stayed 1 night in Dec 2023
Response from Guest Services Team on 12 Dec,2023
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Cheyenne, Vienna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and accommodating to all of our needs for me and my pup :) will definitely stay here again!
Stayed 1 night in Dec 2023
Response from Guest Services Team on 11 Dec,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and very helpful! There was a Christmas party going on, so the parking was not the greatest.
Stayed 1 night in Dec 2023
Response from Guest Services Team on 11 Dec,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Keira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean elegant and nice. Staff was great. Pool was well kept!
Stayed 1 night in Dec 2023
Response from Guest Services Team on 12 Dec,2023
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Darrell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services Team on 12 Dec,2023
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Rui, Edmonton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Team on 12 Dec,2023
Thank you for taking the moment to share your experience for your recent stay with us. We are glad you enjoyed your stay. We hope to see you again soon!