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Reviews of Emerald Hotel & Suites

2.5 out of 5
Emerald Hotel & Suites
Sunridge Blvd North East, 2750, Calgary, AB

Reviews

5.0
Rating 10 - Excellent. 22 out of 167 reviews" "
Rating 8 - Good. 17 out of 167 reviews" "
Rating 6 - Okay. 35 out of 167 reviews" "
Rating 4 - Poor. 37 out of 167 reviews" "
Rating 2 - Terrible. 56 out of 167 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Logan

Disliked: Cleanliness, amenities, property conditions & facilities
Stay away!
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May,2024
Hello,Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.General Manager.

10/10 Excellent

Victor

Liked: Staff & service, property conditions & facilities
Value for money
Stayed 1 night in May 2024
Response from General Manager on 2 May,2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,

2/10 Terrible

Coen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Please don’t go here unless you absolutely can’t afford anything else. The pictures are deceiving. The lobby is nice but thats where it ends. The elevator’s carpet is stained, and the second we stepped out the hallway smelled like cigarettes and urine. The room smelled different, but not better. Maybe like wet paint, despite the paint peeling. The bed was collapsed in the middle, making it a more effective skate park than sleeping arrangement. Not to mention that the second we stepped foot into there, we instinctually felt very unsafe and anxious. We did not stay the rest of the night. Truly, if you have any other options financially, please look somewhere else.
Stayed 1 night in May 2024
Response from General Manager on 2 May,2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 Terrible

Divyansh Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2 May,2024
Hello,Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.General Manager.

4/10 Poor

Jonathan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and stunk like cigarette smoke. I checked in at 5 and there were people (staff) in my room, with the door and windows opened. I had an event to get to and did not have time to switch rooms or I would have. Breakfast was not good. An apple, donut, old toast, and a juice box that was pre wrapped and I picked it up at the front desk. I would not stay here again, lots of better options I the same price range or cheaper.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May,2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and maintenance staff. Thank you for letting me know. Again I am sorry.

2/10 Terrible

Michelle

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a room that is really dirty, the bed is wiggling, no floor mat, no hand towels and staff that is not very accommodating and doesn’t answer calls. I hope Expedia does not include this hotel in their list of partners. Super disappointed
Stayed 1 night in Apr 2024
Response from General Manager on 2 May,2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping. Thank you for letting me know. Again I am sorry.

2/10 Terrible

ardalan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not feel safe and there was a horrible smell in the hallways and it was dirty as well around the property but not much dirt inside of the room. I don't recommend it.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May,2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in and immediately left after seeing the room. On the way to the room the elevator sounded like it was going to break down. There was a wet mop on the carpet. The hotel had a weird smell to it, moldy and musty. We asked for a refund due to the condition and was denied. We booked into another hotel in the parking lot leaving
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Okay

Pankaj

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Overall avg experience but need to focus on cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping staff. Thank you for letting me know. Again I am sorry.

4/10 Poor

Jessica

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It feels like they’re running a homeless camp or halfway house out of this place. I never felt safe in the elevator or at night. People noisy in the halls at all hours of the night. I had to clean the furniture and doors because they were so disgusting. The bed was so uncomfortable and the pillows were folded in half to seem bigger. The space was good with a decent layout but it’s a shame the rest was so hard to get over. I will not be going back and I don’t recommend it for anyone with a family.
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr,2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Okay

Jason, Edmonton

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr,2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Okay

Karim

Travelled with family
Property was alright but good for the price. Breakfast was takeaway in a package with Juice, bread and jam also a muffin or donut (not bad) and apple). I would stay again for the price.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr,2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.I apologize for breakfast. We are working on improvements. Again I apologize.We look forward to welcoming you back soon.

10/10 Excellent

Gurpreet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Okay

Marites

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 Good

Leslie, Edmonton

Liked: Cleanliness, staff & service
For price it is ok , but was noisy and allot of people just hanging around the outside
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr,2024
Hello Guest name ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.

10/10 Excellent

Bethel

Travelled with partner
Liked: Cleanliness
It’s good for the price
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr,2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.

2/10 Terrible

Paul

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need clean hallways they Stinks, only have 1 big Towel for be use 2 people 2 small hand Towels & 1 face cloth. Bed qas broken, Blankets on the bed didn't even fit.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr,2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

4/10 Poor

Carl Ericson, Banff

Disliked: Staff & service, property conditions & facilities
The property was quite convenient as it was close to the airport but I think that’s it. We’re grateful for the upgrade but the room didn’t seem fully ready, no cutleries or anything despite having a kitchenette; limited pillows for a king bed, and just the overall property not being utilized to it’s best potential. There was also a random stranger seemingly “homeless”, that kept knocking on the door and that didn’t make us feel safe even after reporting it to the front desk many a times, we even saw him outside just walking about and returning again the day after; they just didn’t seem to prioritize safety that way.
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr,2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 Okay

Li

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 Poor

Khaleel

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr,2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Mahyar

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
smell smoke in all hallways, the bed moves during the night and not convenient, electricity outlet in the washroom and behind TV didn't work.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr,2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and maintenance staff. Thank you for letting me know. Again I am sorry.

6/10 Okay

Gaurang

Disliked: Amenities
Not proper service
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr,2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

10/10 Excellent

Danika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice but as someone staying alone, it can be nerve wracking and loud
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr,2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Mir

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 Good

harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cheap prices. still no ice machines
Stayed 6 nights in Apr 2024
Response from General Manager on 26 Apr,2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

10/10 Excellent

EliasOmer

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Apr 2024
Response from General Manager on 26 Apr,2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excellent

Bhupinder

Business traveller
Liked: Amenities
good
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr,2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Nancy, Sherwood Park

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Too many homeless around the hotel & front entrance. Facility is limited to certain ethnicity even the lobby music at loud volume is set at Indian songs which other nationalities wouldnt understand or appreciate. Carpet too dirty & elevator as well. Breakfast was so disappointing. Was given only in a prepack that we couldnt even eat as there was no orher option. Toast was even stale. Worse experience ever
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 Terrible

Alexis

Disliked: Cleanliness, amenities, property conditions & facilities
Very strong smell of ammonia in hallway and room, it gave me a headache. The latch on my door was broken and I got stuck in my room for an hour. There was a lot of homeless people. There was no actual free breakfast, they gave us stale cold toast and a donut and it was really bad I just threw it out. Mattress horribly uncomfortable. The room looked really dirty. The bar downstairs was blasting loud music at 11 pm and I asked the front desk to get them to turn it down and they said there wasn’t anything they could do. Walls are also paper thin.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Okay

CAROL

Liked: Cleanliness
Disliked: Staff & service
Garbage cracked sidewalks easily could trip and fall expecialy seniors
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr,2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 Terrible

simranjit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, stinky
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Okay

Misty

Liked: Staff & service
Disliked: Cleanliness
There was a lot of garbage in the hallway, one of the beds in my room had dirty sheets. There were stains on the curtains. I was on the 3rd floor and I could hear the music and party from the restaurant on the main floor. The walls were thin as I could hear the neighbors very clearly.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 Okay

Tiffany

Disliked: Property conditions & facilities
There were cops when i pulled up to the property. The building smelled, and the hallway smelled like animals and smoke. The pillows were very small
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 Terrible

Danika, calgary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst possible vibe - pettiness, discrimination, employee loudly trying to make you embarrassed, and racism "smoking white trash" when I don't even smoke, and "too white to be xyz's relative so she's lying" etc etc. Regardless, they charged me an entire night - but had me checkout and return the keys. Their clearly stated policy would've been max $35 that should've been waived. But they argue it's whole night - loudly- and that they can't go against policy. So illiterate, dumb or thieves - not people anyone wants to deal with. I arranged refund via expedia and needed to go in person to insert debit card. First time they had me return as manager not on shift. second time, turns out they fired the manager who authorized the refund for overcharge... Cause not only did they have me pay for a nigg then return the keys,,,, turns out the keys were taken and given to an ?employee or friend of. Who stayed in lieu of me.... And they yell at you that it's their policy when you mention it..... That took 5.5 hours of my ttime Nd still no refund.... Except a pArtial $25 that they gave to someone else and tell at you about their policy when mentioned. Now room was good and all BUT - after checkin when supposed to be cleaned, there was a spilled opened sha.poo in shower, and LOADS of EXTREMELY LONG BODY/PUBIC hair on one of the towel that was damp.....slight yucky sweaty scent in bed sheets along with the gas/liquid fumes used as per anasthesia. Room phone not working. Tv either
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Apr,2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

4/10 Poor

Gerard

Travelled with partner
Never felt comfortable! Pets and lot of undesirable folks. One elevator and smelt. Breakfast was apple and toast on a plate. No coffee
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 Terrible

Casey, Carstairs

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallways smelled like urine, bad internet, tvs didnt work, no toilet paper and waited 2 hours for toilet paper then checked out
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Okay

Barry

Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 Poor

Farhad

Disliked: Staff & service, amenities, property conditions & facilities
Would like to get my $100 deposit back.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr,2024
It should be back in 2-5 business days

6/10 Okay

Taylor

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was fine. Our room did smell very strongly of cigarettes, cat litter, and an orange fragrance to mask it. The room itself was clean otherwise and the property seemed okay, but the smell in the room which was smoke free made it difficult to enjoy our stay. There is also no amenities on property.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room was absolutely amazing. Newly renovated and very clean. However the property around the hotel was very dirty, lots of garbage and sketchy people around. My wife did not feel safe. I would stay again
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 Good

Theodoric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior of this hotel isn't the prettiest but the rooms are newly renovated, clean and comfortable. I often stay here and the staff are courteous, too. At this room price it excels expectations.
Stayed 1 night in Mar 2024
Response from General Manager on 16 Apr,2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 Poor

Minh

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
You definitely get what you paid for with this property. Lots of crack heads in the front entrance. Theres a huge hole in the roof beside the elevator with wires and cables dangleing from it. Only one elevator works so youre waiting for 5 mins sometimes. Room had a smell of smoke, very dim and dusty feeling. Bed is uncomfortable and pillows are half the size of regular pillow size. I took 2 nights here but after staying the first night, we left and couldnt bring ourselves to stay the second night. I dont recommend this place.
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Apr,2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 Good

Amitoj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Apr,2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Okay

Chi Ho

Stayed 5 nights in Mar 2024
Response from General Manager on 29 Apr,2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excellent

Qingyang

.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Dale

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction and lots of sketchy people around.
Stayed 4 nights in Mar 2024
Response from General Manager on 16 Apr,2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 Terrible

Gursimran, Delta

Stayed 1 night in Mar 2024
Response from General Manager on 29 Apr,2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 Good

Qingyang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and cheap
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Apr,2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Melody

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Fixtures are old and starting to rust. Bed is squeaking. Area was unsafe, there were drug dealers peddling with the homeless.
Stayed 1 night in Mar 2024
Response from General Manager on 16 Apr,2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 Okay

Jose

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from General Manager on 16 Apr,2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.