Friendly, helpful staff from arrival to checkout. Didn't see too much of the local area as I arrived there about 9pm but it's safe and the location itself, 20 mins from the airport and 5 mins drive from both Palma and Portals Nous, was perfect for me. I really liked the hotel decor (a boutique hotel feel: see the photos from the website - only the bare walls of the bedroom let it down a little) and the way that most, if not all rooms, overlook the pool area. There's house music of one sort or another playing in the public areas 24/7 from what I could tell. I stayed one night, had a late breakfast of fruit, pastries, juice and coffee, and relaxed by the pool until checkout at midday. Would I stay there again? Yep, but it's definitely a marmite job: You'll either love it or hate it.