"I booked a three-night stay at Best
Western Carlsbad by the Sea through Expedia but checked out after two nights because the bed and pillows were in terrible condition. The mattress had no cushioning left and sank straight to the bottom, and the pillows were lumpy and misshapen. I had to buy my own pillows and materials just to make the bed usable, and still barely slept.
I reported this to the front desk, but the only response was, "I will let them know." No apology, no room change, and no assistance. I ended up leaving a day early because the room was not usable.
Very disappointing stay."